Welcome to Our August Mission: MVP Boss Level Ready to test your skills against the best? Our 2 week August mission features 10 weekday challenges inspired directly by the SolarWinds MVPs of 2026 who power our community. Gear up to test your memory, research skills, and IT know-how across a mix of SolarWinds product…
Hey THWACK Community, Due to popular demand for more mission action, we have scheduled back to back missions this month! Our next mission launches on August 10th. Right on its heels, we are dropping our IT Pro Day mission early on August 24th to help kick off our upcoming September celebrations. A Little Teaser... We are…
We’re excited to announce that SolarWinds® Web Help Desk® (WHD™) 2026.2.1 is now generally available on the SolarWinds website and through your Customer Portal. This service release builds upon the major transformation introduced in 2026.2, completing the migration to our completely redesigned modern interface. Version…
We are nearly 2 weeks in to moving from WHD to SWSD, and I'm still trying to figure things out. BTW, thanks to all those who helped me on the WHD side of things!!! Looking through documentation and other posts, I'm only finding the obvious for what the Service Catalog Item states are for (Draft, Internal, Approved). My…
Hi all, I'm evaluating NCM on an existing Solawinds NPM platform. Version is 2026.1.1. Firmware upgrade seems much better than the Manage Engine one as it has MD5 hash checks etc built in. I'm now looking at Firmware Vulnerabilities side of things, but noticed not showing any 2026 vulnerabilities. It seems to have 2025…
Hi, We are running 2025.1.1, I need help about the accessing the custom views in solarwindsorion database using API? I created few custom views in the orion database but unable to access it using API and throwing out the error with not in the catalog. Can someone assist me is there any workaround to access these custom…
Not coming from Solarwinds, this may be trivial in other places, but here the solution seems to escape me. I have created an alert that springs up when the value of my OID is 1, instead of 0. It is just some ICMP probe at this moment, but ideally I want to explore other SDwan thresholds. My Orchestrator, yes... it probes,…
We have TippingPoint Secure Management System (SMS) that having different exposed OID with other IPS TippingPoint, this one use UC Davis SNMP MIB So we got below OID which is a CPU ticks: UCD-SNMP-MIB::ssCpuRawUser.0 = Counter32: 633703849 UCD-SNMP-MIB::ssCpuRawSystem.0 = Counter32: 325761775 UCD-SNMP-MIB::ssCpuRawIdle.0 =…
I am trying to download Western Telematics / WTI CPM configurations using NCM I have tried several different templates based on the documentation examples and I have been unable to get it to work. I enabled session tracing in the product specific settings> enable session tracing, I see the ssh trace log shows the command…
It would be great to have the ability to auto-resolve tickets generated from the integration between Solarinds Observability SaaS/Cloud and Servicedesk when alerts are resolved. For example when an alert is generated that a server is down the ticket would auto-resolve when that server comes back up.
Create the feature that allows users the capability to edit inputs for Change Request during the active Change workflow step without stopping the process. SolarWinds Change Management is used to track and control the full SAP change lifecycle in an auditable and compliant manner. We request a new feature that allows…
Instead of [noreply@samanage.com] sending reminders for upcoming software or subscriptions (contract) renewals to staff, we would prefer to get emails from the custom URL set up in the account. We are familiar with the custom URL set up for our use. We do not want our staff to be confused and consider the email from…
Being able to do an export of a process would be beneficial for workflow whiteboarding/editing and auditing purposes, opposed to having to take multiple screenshots.
It would be super helpful to have the ability to bring in custom fields as variables from the ticket being worked. An example would be Product Number and Product Type that's specific to a customer, when responding to an inquiry.
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