✅ Issue resolved
The issue affecting our ability to send some emails to clients has now been resolved.
Our systems are operating as normal, and emails are being sent as expected. If you tried to reset your password and didn't get an email, please try this again. We apologise for
We're StepChange, the UK's largest provider of free, online debt advice 24/7. Debt happens. Let's deal with it.
- ⚠️ Service update: We’re currently experiencing issues sending some emails to clients. If you're waiting for your Personal Action Plan, you can still view and download this through your online account. We apologise for any inconvenience and are working hard to resolve this as
- Every review we receive is a reminder of why we do what we do. 🫶 Thank you to everyone who continues to support us. Your feedback not only helps us improve but also gives others the confidence to take that first step towards getting help. #Trustpilot #CustomerFeedback
- We’ve reached out to some of the Prime Minister’s close contacts to ask for measures that we think will make the most difference to the 4 million-plus living in problem debt The Cost of Living: stepchange.org/Policy-and-res…
- We welcome @andyburnham's announcement of new cost-of-living measures as he begins his tenure as Prime Minister. The cut to VAT on electricity bills is a positive step, and we’re pleased to see action on energy costs - something we’ve long highlighted as a key driver of the

