Fin

@fin_ai

Fin is the Customer Agent company delivering perfect customer experiences.

San Francisco

Joined March 2011

Pinned
Fin
@fin_ai
Jun 15
Big news: Fin is joining @salesforce. We built the #1 AI Customer Agent, and Salesforce has the reach to help us bring it to the world. Read more from our CEO @eoghan here: linkedin.com/posts/eoghanmc…
Fin
@fin_ai
12h
At Pioneer 2025, Isabel Larrow from @AnthropicAI broke down how her team runs AI support. At the time, two specialists were covering ~50 full-time employees’ worth of volume, in a support team rebuilt around content and optimized for AI. These are the types of conversations
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Fin
@fin_ai
14h
When should your AI Agent handoff or escalate to a human? Declan Ivory, VP of Customer Support at Fin, makes the case for handing off less than you think in his latest Blueprint article. The key to success is being very specific about the situations which require escalation,
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Fin
@fin_ai
Aug 24
George Dilthey, Head of Support at Clay, is reimagining what support looks like, transitioning them from an entirely manual process which was making prioritization of tickets impossible, to one defined by trust, speed and automation. Today, Clay is scaling support across
Fin
@fin_ai
Aug 24
Gamma used Operator to build a Procedure for a more tailored troubleshooting experience for customers. Operator took the prompt, built the Procedure, and handled the setup in a fraction of the time it would normally have taken the team. Operator is now available to every Fin
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