Plain

@plainsupport

AI-Powered support for scaling B2B teams.

Wherever your customers are

Joined August 2020

Pinned
Plain
@plainsupport
Feb 10, 2025
🚀 Big news: We’ve raised a $15M Series A to build the most collaborative, AI-powered platform for the new era of B2B customer support. Support is evolving – it's no longer just about handling tickets. The way teams work with customers is shifting from: 📧 Email to real-time,
Plain
@plainsupport
Aug 18
An AI agent that's going to talk to your customers on its own should have to earn that first. Here's what's new in Ari, our AI support agent:
00:00
Plain
@plainsupport
Jan 23
We’ve rolled out major performance upgrades across the app and if your workspace has hundreds (or thousands) of threads, you’re about to feel the difference. ✅ Syncing is now way faster. ✅ Pages with long queues load twice as fast ✅ Thread counts and filters update in the
Plain
@plainsupport
Jan 13
Support is 50% replies and 50% “I’ll follow up on that.” 😅 Now those follow-ups live in Plain: Tasks ✅ Lightweight to-dos, right next to your threads + companies. → Assign to a teammate → Link to a company or tenant → Attach to one (or multiple) support threads Live
Plain
@plainsupport
Dec 16, 2025
𝗡𝗲𝘄: Manual Triggers for Workflows Save your team from repetitive work. Automate common workflows and run them directly from a thread with our command bar. Here’s how our customers are using them: 🚨 Start an incident and alert the right people instantly. 📅 Book a meeting