By default, revenue is tracked in Klaviyo for order/processed, subscription/created, subscription/resumed, subscription/reactivated, and giftSubscription/created. You can now choose which events include this data, giving you more control over how revenue shows up in your Klaviyo reporting.
This setting is available under Tools & apps > Klaviyo.
", "url": "https://updates.loopwork.co/choose-which-events-send-revenue-data-to-klaviyo-muZvq", "title": "Choose which events send revenue data to Klaviyo", "summary": "By default, revenue is tracked in Klaviyo for order/processed, subscription/created, subscription/resumed, subscription/reactivated, and gif...", "date_modified": "2026-08-18T10:30:06.000Z", "tags": [ "Admin & Operations", "Platform Improvements" ] }, { "id": "445995", "content_html": "Features:
More personalization:
Improvements:
You can now set the currency for individual shipping rates based on the currencies available in a zone or market. If your store's base currency is USD and a zone includes the UK and Canada, you can choose USD, CAD, or GBP for each rate, and order amount conditions for that rate apply in the selected currency.
This closes the gap with Shopify's native shipping profile capabilities and gives you more control over multi-market shipping setups.
", "url": "https://updates.loopwork.co/set-currency-for-shipping-rates-in-multi-market-zones-3ER4XK", "title": "Set currency for shipping rates in multi-market zones", "summary": "You can now set the currency for individual shipping rates based on the currencies available in a zone or market. If your store's base curre...", "date_modified": "2026-08-11T18:12:58.000Z", "tags": [ "Admin & Operations" ] }, { "id": "445896", "content_html": "Loop's alert center now flags shipping profiles with no selling plan mapped, making it easier to identify profiles affected by deleted selling plans. Previously these profiles were hidden and Shopify silently reclassified them as Custom Profiles, making the issue hard to trace.
The alert links directly to the impacted profile, and a new \"No selling plan mapped\" chip in the shipping profiles list makes affected profiles easy to spot and fix.
", "url": "https://updates.loopwork.co/alert-for-shipping-profiles-with-no-selling-plan-mapped-3FZtu0", "title": "Alert for shipping profiles with no selling plan mapped", "summary": "Loop's alert center now flags shipping profiles with no selling plan mapped, making it easier to identify profiles affected by deleted selli...", "date_modified": "2026-08-11T16:20:00.000Z", "tags": [ "Admin & Operations" ] }, { "id": "445435", "content_html": "Theme settings is now a split-pane builder. Your portal renders live on the right while you edit Layout, Styles, Texts, Custom CSS, and Custom JS on the left, so you see every change before you publish.
Leverage inspect mode to find component-specific texts and styles, and turn it off to explore multi-step flows without affecting live subscriptions. You can also preview any portal page as a real subscriber by subscription ID, switch between desktop and mobile, and use zoom controls.
Learn more
You can now enroll subscribers in Streaks based on specific bundles or shipping location. New conditions let you include or exclude subscriptions containing a given bundle, and include or exclude specific countries and provinces.
This helps you target rewards more precisely, like restricting free shipping rewards to regions where the cost makes sense, or running a streak for one BYOB bundle without it applying to others on the same selling plan.
", "url": "https://updates.loopwork.co/target-streaks-by-bundle-or-shipping-region-3Iggww", "title": "Target Streaks by bundle or shipping region", "summary": "You can now enroll subscribers in Streaks based on specific bundles or shipping location. New conditions let you include or exclude subscrip...", "date_modified": "2026-08-05T18:49:28.000Z", "tags": [ "Retention" ] }, { "id": "445897", "content_html": "You can now run different upgrade offers based on how long a subscriber has been with you. For example, offer a smaller upgrade to subscribers active for 30 to 60 days, and a bigger one to subscribers past 60 days.
A new \"Subscription created at\" condition on Upgrade profiles lets you target by absolute date range, in the last X days, before X days, or between X and Y days.
", "url": "https://updates.loopwork.co/target-upgrade-offers-by-subscriber-tenure-3H7S0g", "title": "Target upgrade offers by subscriber tenure", "summary": "You can now run different upgrade offers based on how long a subscriber has been with you. For example, offer a smaller upgrade to subscribe...", "date_modified": "2026-08-05T18:41:27.000Z", "tags": [ "Acquire & Grow", "Admin & Operations" ] }, { "id": "445900", "content_html": "You can now choose which pricing fields appear on the checkout line for gift subscriptions, gift price, number of orders, and shipping price, instead of always showing all three.
This is useful if you already explain the gift pricing breakdown on your gift page and don't want it repeated at checkout.
Configure this at Subscriptions > Gift > Preferences > Gift information on checkout.
", "url": "https://updates.loopwork.co/control-which-gift-subscription-details-show-at-checkout-3Kx3z2", "title": "Control which gift subscription details show at checkout", "summary": "You can now choose which pricing fields appear on the checkout line for gift subscriptions, gift price, number of orders, and shipping price...", "date_modified": "2026-08-04T18:55:52.000Z", "tags": [ "Acquire & Grow", "Customer Experience" ] }, { "id": "445899", "content_html": "You can now control whether an Instant Win-back Offer appears based on the reason a subscriber selected during cancellation, so you're not showing an offer that feels out of place for sensitive reasons.
Cancellation reason data is now exposed on the storefront through window.loopProps > subscription > cancellationReason > {reason, reasonId}, so our solutioning team or your agency can build custom logic to show or hide the offer accordingly.
You can now trigger a Flow directly off a subscription status change, like Paused to Active, and target more precisely with new conditions like \"Subscription attribute absent,\" \"Product added is not upsell,\" and \"Retention offer not applied\" (previously \"Cancellation offer applied\").
A new \"View logs\" action lets you jump straight to logs for a specific Flow, making troubleshooting faster. Reward Journey banners also now support dynamic variables, so you can personalize HTML banner content with subscription or customer data.
", "url": "https://updates.loopwork.co/new-flow-triggers-targeting-conditions-and-log-access-plus-dynamic-banners-in-reward-journey-3MNQBy", "title": "New Flow triggers, targeting conditions, and log access, plus dynamic banners in Reward Journey", "summary": "You can now trigger a Flow directly off a subscription status change, like Paused to Active, and target more precisely with new conditions l...", "date_modified": "2026-07-29T19:07:15.000Z", "tags": [ "Retention", "Admin & Operations" ] }, { "id": "445901", "content_html": "You can now choose which purchase options, one-time or subscription, are allowed for each upsell or cross-sell quick action link, separate from the permissions set for general upsells.
This lets you run setups that weren't possible before, like allowing both options on general upsells but restricting quick action links at exclusive discounts to subscription only.
", "url": "https://updates.loopwork.co/set-purchase-options-independently-for-upsell-quick-action-links-3LFs5i", "title": "Set purchase options independently for upsell quick action links", "summary": "You can now choose which purchase options, one-time or subscription, are allowed for each upsell or cross-sell quick action link, separate f...", "date_modified": "2026-07-29T19:02:33.000Z", "tags": [ "Acquire & Grow", "Admin & Operations" ] }, { "id": "444519", "content_html": "You can now let subscribers see how many orders remain in their current prepaid cycle, making prepaid subscriptions more transparent in customer portal
A new variable, {{orders_remaining_in_prepaid_cycle}}, is available in customer portal texts and reflects orders remaining in the cycle independent of the subscription's max order count. For example, \"You have 4 orders remaining this cycle & $320.00 in credits. We will use $80.00 to place the order.\"
Your subscribers can now redeem SKU-only upgrade offers on contracts with more than one subscription line, across the customer portal, admin portal, and SKU upgrade campaigns. No configuration changes needed.
Previously, upgrade offers were blocked entirely on multi-line contracts since most upgrades involve a frequency change that could affect other lines on the contract. SKU-only offers swap the SKU without changing frequency, so that risk doesn't apply, and they're now unlocked.
Note: this is currently supported in the customer and admin portals only. Loop's API suite still applies upgrade offers to single subscription line contracts only.
", "url": "https://updates.loopwork.co/sku-upgrade-offers-now-supported-for-multi-subscription-line-contracts-1O9Law", "title": "SKU upgrade offers now supported for multi-subscription line contracts", "summary": "Your subscribers can now redeem SKU-only upgrade offers on contracts with more than one subscription line, across the customer portal, admin...", "date_modified": "2026-07-27T13:07:11.810Z", "tags": [ "Acquire & Grow", "Admin & Operations" ] }, { "id": "444511", "content_html": "You can now set demographic conditions down to the province or state level, not just by country. This gives you more control in large countries where promotions, competitor presence, or seasonal demand shift by region.
Choose one or more provinces or states within a country, and set whether they should be present or not present for the condition to apply. Available on Upsells, Upgrades, Flows, Cancellation flows, and Product swaps.
Existing country-level conditions keep working as before, with no action needed on your end.
", "url": "https://updates.loopwork.co/add-province-and-state-level-targeting-to-demographic-conditions-1KKzBK", "title": "Add province and state-level targeting to demographic conditions", "summary": "You can now set demographic conditions down to the province or state level, not just by country. This gives you more control in large countr...", "date_modified": "2026-07-27T12:33:53.855Z", "tags": [ "Acquire & Grow", "Admin & Operations" ] }, { "id": "445903", "content_html": "You can now add videos across Loop admin editors, including cancellation flow steps, swap profiles, and upgrade profiles, by clicking a video icon in the toolbar and pasting a link. No HTML editing needed, and you can still fine-tune the embed in the code editor if required.
This makes it much easier to use video where it matters most, like on the benefits page, where we've also added a tip nudging you to add one since video communicates value better than text or images alone.
", "url": "https://updates.loopwork.co/add-videos-directly-from-the-editor-toolbar-no-html-required-3NWf7O", "title": "Add videos directly from the editor toolbar, no HTML required", "summary": "You can now add videos across Loop admin editors, including cancellation flow steps, swap profiles, and upgrade profiles, by clicking a vide...", "date_modified": "2026-07-23T19:26:08.000Z", "tags": [ "Acquire & Grow" ] }, { "id": "444133", "content_html": "You can now show retention offers to subscribers even when they don't select a cancellation reason, whether reasons are turned off entirely or made optional. Previously, no offer would show at all in these cases, so cancelling subscribers had no chance to be retained.
Enable this by turning on the new \"Show when no reason is selected\" preference for any offer, it's on by default for new offers you create. You can enable it across multiple offers, and subscribers will get to choose among the available options if more than one applies.
Learn more
Here’s everything we shipped for you in June 2026:
🎯 Acquire & Grow
🔁 Retention
🌟 Customer Experience
🛠️ Admin & Operations
⚙️ Platform Improvements
You can now send notifications in your customers' locale instead of English by default, making messaging feel native across every market you sell in.
A global \"Translate\" button lets you translate all notifications in one click, so you don't have to configure each template manually. Locales are generated automatically for every language published in your Shopify store.
Learn more
You can now show subscribers an instant win-back offer right after they confirm cancellation, instead of relying only on a delayed email campaign. A banner appears on the portal page with a live countdown, giving you a real-time shot at recovery while intent to cancel is still fresh.
Clicking the banner opens the offer in a drawer. Accepting reactivates the subscription instantly with the offer applied, and declining leaves the banner up until it expires, so subscribers can still come back to it. Offers only ever appear after cancellation is confirmed, never as a blocker in the flow.
Learn more
You can now generate Failed Payment Recovery links for specific subscriptions even if they haven't entered dunning. Simply target subscriptions using filters or upload a CSV of subscription IDs to proactively ask customers to update their payment method before renewal.
Perfect for payment gateway migrations, store migrations, and reducing involuntary churn through early payment updates.
", "url": "https://updates.loopwork.co/pre-dunning-campaigns-for-specific-subscriptions-are-now-live-J9Sne", "title": "Pre-dunning campaigns for specific subscriptions are now live", "summary": "You can now generate Failed Payment Recovery links for specific subscriptions even if they haven't entered dunning. Simply target subscripti...", "date_modified": "2026-07-09T07:30:38.000Z", "tags": [ "Feature", "Customer Experience", "Admin & Operations" ] } ] }