AI-NATIVE SERVICE MANAGEMENT

AI Workforce for Enterprise IT

Atomicwork is the Al-native ITSM and ESM platform, run by AI Coworkers and governed by your IT team. Better service for faster business at lower cost.

Get started

AI-native ITSM and ESM solution

1. FOR EMPLOYEES

2. FOR IT TEAMS

3. FOR BUSINESS LEADERS

Delightful employee support, in the flow of work.

Whether it's password resets, software access requests, or application support — your end-users just ask in the daily tools they already use. Atomicwork's Universal AI Coworker handles the rest on their behalf.

Learn more →

SEAMLESSLY WORKS WITH

Browser

Claude

ChatGPT for enterprise

Microsoft Teams

Slack

Web Portal

Resolutions, not just answers

Access provisioned, software installed, and incidents managed. Not just routed but resolved.

Provide the right access at the right time

Birthright access on day one. Dynamic access when it's needed. Revoked the moment it's not needed.

Chat, voice, and vision support

Go beyond chat support to offer seamless and personalized resolutions through natural dialogue.

Global support in 25+ languages

Delightful support for your global employees, whether they're in the US, Europe, or Asia.

CUSTOMER SUCCESS STORY

How Zuora replaced Jira Service Management with Atomicwork to reimagine the digital workplace experience across 15 global offices.

Read the case study →

50%

reduction in ticket volume

"Users love that Zoe acts as a one-stop shop. They can see all their requests in one place, right inside Slack."

Scale enterprise IT with AI Coworkers that own job roles, not just tasks.

Design and deploy AI Coworkers that handle work end-to-end, from IT operations to enterprise support. Each AI Coworker comes with its own role, skills, and access controls. Acts just like a team member.

AI Coworkers with job roles

From IT support to IT operations, whether it’s a service request or an incident, AI Coworkers can do it all.

AI Coworkers that collaborate

From triage to resolution, AI Coworkers coordinate amongst themselves to quickly resolve complex issues.

Any harness. Any model.

Bring your own agent harness and AI models from OpenAI, Anthropic, Gemini, and others to power your AI Coworkers.

AI Coworkers you govern

Test every AI Coworker’s operating procedure, skills and tools before deploying them to production.

CUSTOMER SUCCESS STORY

How Pepper Money replaced ServiceNow in 6 weeks with Atomicwork to accelerate business pace and achieve 97% employee satisfaction.

Read the case study →

75%

reduction in MTTR

"Tickets automatically go through to the right group. The man in the middle, got removed."

Govern the AI Workforce, like your teams.

Full visibility into what every AI Coworker is doing through a control plane so your AI Coworkers have the same accountability you expect from any team member.

3X INCREASE IN AI RESOLUTIONS IN 3 months

20% INCREASE IN roi IN 3 MONTHS

active ai Coworkers

156

roi

$1.2M

AI deflection rate

80%

SLA ADHERENCE

99.9%

Time to first response

18s

MTTR

6 min

Employee satisfaction

98%

roi

$1.8M

Lifecycle management

Deploy, manage and govern purpose-built AI Coworkers for IT and business use cases.

Single AI control plane

From access to budgets to performance reviews, govern every aspect of your AI Workforce.

Role-based access control

Manage every AI Coworkers’ access through clear roles, scoped permissions, and approvals.

Cost and usage governance

Set budgets, spend limits and usage guardrails for every AI Coworker.

Enterprise-grade security and compliance

SOC 2

GDPR

hipaa

CSA STAR

ISO 42001

casa

Microsoft
365

Learn more →

AI-native ITSM and ESM solution

1. For IT automation

2. For business automation

Business impact and ROI you can measure, across every department.

See how AI Coworkers handle end-to-end work across departments.

before

after

2 days

time to resolve

$650

COST TO BUSINESS

40sec

time to resolve

$40

cost to business

“Approval and execution of tasks can be completed in less than a minute.”

rinNo camilit

IT DIRECTOR, AMMEX

IT operations, automated across every system.

Incident Manager

Detect, triage, and suggest resolutions before engineers are ever paged.

DevOps Specialist

Monitor deployments, detect failures, and trigger
rollbacks - before downtime hits production.

Security Engineer

Enforce compliance policies, flag vulnerabilities, and
remediate misconfigurations.

Phishing Specialist

Triage suspicious emails - quarantine, escalate, or
dismiss with full context.

before

after

3 days

time to resolve

$2000

COST TO BUSINESS

4 hours

time to resolve

$200

cost to business

“Unlike legacy systems that require quarters to implement, Atomicwork enables us to move at the speed of business.”

DAVID WILLIAMSON

CIO, ABZENA

Employee support lifecycle, handled automatically.

Onboarding Manager

Provision accounts, configure tools, and coordinate across IT and HR — from offer letter to login.

Benefits Manager

Answer benefits questions, process enrollment changes, and guide employees.

Finance Specialist

Route approvals, validate spends against policy, and flag budget exceptions.

Legal Associate

Generate NDAs, process contract review requests, and surface relevant policy clauses on demand.

Built for enterprises with seamless integrations and security compliance.

Plug into your enterprise applications, and scale governance as your AI Workforce grows to do more for your business.

Connect your ITSM.

Get started immediately by deploying your Atomicwork AI Workforce on top of ITSM platforms like Atomicwork, ServiceNow or Jira Service Management.

Integrate your enterprise applications

Integrate with Okta, Slack, Workday, GitHub, Salesforce, Microsoft Entra and 100+ other apps. Coworkers take action across systems and don’t just surface info.