Movate

Average resolution time can make support operations look healthier than they really are. A lower average may suggest improvement, while a small number of severely delayed cases can continue to drive the majority of customer waiting time. Read more: https://lnkd.in/duHVq2sW In this leadership perspective, Dr. Kiran Marri, SVP and Chief Scientist at Movate, outlines why averages alone can obscure the real drivers of support performance and how metrics like median, percentiles, segmentation, and Pareto analysis can reveal where operational improvements are needed most. The article explores how support leaders can look beyond surface-level averages to identify process gaps, understand the impact of handoffs, and focus interventions where they can create the greatest business impact. For support and operations leaders, the takeaway is simple: better analytics isn't about having more metrics. It's about using the right metrics to know where to act. #CustomerExperience #CustomerSupport #SupportOperations #OperationalExcellence #DataAnalytics #CXStrategy #AI #Movate

Advancing AI is not just about adopting new technologies. It is about creating the foundation required for sustainable impact. As enterprises move to expand their AI initiatives, data quality remains a critical challenge, with 56% of organizations ranking it among their top barriers to scaling AI. At the same time, 70% of buyers are shifting toward outcome-based pricing, reflecting the growing focus on measurable business value from AI investments. In partnership with HFS Research, Movate highlights the key capabilities organizations need to strengthen their AI strategies, from building trusted data foundations and governance frameworks to enabling the integration required for enterprise-wide execution and measurable outcomes. Explore the report - https://lnkd.in/gQnUp9DQ Phil Fersht, Saurabh Gupta, Joel M., Jason Dann, Melissa Fersht, Sunil Mittal, Vivian Gomes, Pradyumna Shirahatti, Arun Gopalakrishnan (AKG), Divya Agarwal, Rajneeta Das, Samrat Chatterjee #Movate #HFSResearch #EnterpriseAI #AppliedAI #DataStrategy #DataGovernance #DigitalTransformation

Driving subscription growth in today's SaaS market requires more than sales capacity; it requires intelligent lead qualification, seamless customer engagement, and a scalable sales ecosystem. Discover how Movate's AI-powered sales enablement helped deliver $1.2M in monthly sales. Read more: https://lnkd.in/dcDQFuni For a global leader in the e-signature market, Movate implemented an AI-powered inbound and outbound sales enablement framework that accelerated subscription growth. The solution improved lead qualification increased recurring revenue and strengthened customer engagement while maintaining exceptional customer satisfaction. Through intelligent lead validation, omnichannel engagement, and subscription optimization, the engagement generated $3,400 in monthly recurring revenue (MRR) per sales agent while maintaining a customer abandonment rate below 4%. #MovaIO #SalesEnablement #AppliedAI #EnterpriseAI #CustomerEngagement #SaaS #RecurringRevenue #DigitalTransformation #CustomerSuccess #Movate

Scaling AI requires more than ambition; it requires the right foundation.   56% of organizations rank data quality among their biggest challenges to enterprise AI adoption.   As enterprises accelerate their AI initiatives, success depends on the strength of the data, governance, and integration that support them. In partnership with HFS Research, we've explored the foundational capabilities organizations need to move AI from pilots to enterprise scale, building the trust, resilience, and readiness required for long-term success. Read the report here - https://lnkd.in/dVqfqn-3 Phil Fersht, Saurabh Gupta, Joel M. Jason Dann, Melissa Fersht, Sunil Mittal, Vivian Gomes, Pradyumna Shirahatti, Arun Gopalakrishnan (AKG), Divya Agarwal, Rajneeta Das, Samrat Chatterjee   #Movate #HFSResearch #EnterpriseAI #AppliedAI #DataStrategy #DataGovernance #DigitalTransformation

Powering progress and celebrating excellence! 🚀 Here’s a glimpse of our recent Rewards & Recognition event in Chennai, India. A day dedicated to honoring the passion, impact, and hard work of our incredible Movators. The celebration was filled with smiles, energy, and moments of appreciation as we came together to recognize our winners and the efforts that made these achievements possible. #Movate #LifeAtMovate #Recognition #TeamCelebration #EmployeeRecognition #RnR #PeopleFirst #Chennai

Enterprise AI creates greater value when it's designed around the people using it. In Episode 5 of How We Agent, Devanathan Desikan, AVP & AI Architect – Digital Services at Movate, joins Anirudh Narayan, Co-founder of Lyzr AI, to discuss how role-aware AI architectures are helping enterprises accelerate AI adoption at scale. The conversation explores how AI companions, functional agencies, and subscription-led use cases deliver intelligence tailored to enterprise roles, making AI more intuitive, relevant, and effective across business functions. Discover how Movate and Lyzr AI are enabling more personalized, role-aware AI experiences. Watch the full episode here: https://lnkd.in/dJmV6Qra #Movate #HowWeAgent #EnterpriseAI #AppliedAI #AgenticAI #MovaIO #ArtificialIntelligence #DigitalTransformation #LyzrAI

Movate's latest ESG Report reflects the progress we've made in creating lasting impact - from advancing inclusion and empowering communities to strengthening sustainability and driving innovation. The progress is meaningful, the commitment remains strong, and every step brings us closer to creating positive change. Explore the full report: https://lnkd.in/dytwy33t The report covers our environmental initiatives, diversity and inclusion programs, community-led CSR efforts, responsible governance practices, and the recognition we've earned for driving AI-led innovation. Together, these efforts reflect our continued commitment to creating long-term value for our people, communities, and the planet. #Movate #ESG #Sustainability #CorporateResponsibility #CommunityImpact #DiversityAndInclusion #SocialImpact #LifeAtMovate

Every conversation creates opportunities to strengthen partnerships. Here's a glimpse from a recent client visit hosted at our Movate Costa Rica office, where teams came together to connect, engage, and celebrate the collaboration we continue to build. Moments like these reflect the trust, collaboration, and shared goals that drive how we work together. #Movate #ClientEngagement #Partnerships #CustomerExperience #RelationshipBuilding #LifeAtMovate

Driving loyalty today requires more than rewards programs; it requires customer intelligence, personalized engagement, and continuous optimization. Discover how Movate's AI-powered loyalty optimization helped generate $13M+ in incremental revenue. Read more: https://lnkd.in/dbciCmxm For a global oil and gas company, Movate implemented a data-driven loyalty optimization framework that transformed loyalty program performance by improving customer reactivation, increasing cross-sell opportunities, and maximizing campaign effectiveness without increasing loyalty program spend. Through a data-driven approach built on advanced analytics and intelligent segmentation, the solution enabled more personalized engagement and measurable business growth. #MovaIO #CustomerLoyalty #AppliedAI #EnterpriseAI #CustomerEngagement #DataAnalytics #DigitalTransformation #MarketingAnalytics #OilAndGas #Movate

Enterprise AI isn't defined by the model you build; it's defined by the framework that helps it scale. In Episode 4 of How We Agent, Devanathan Desikan, AVP & AI Architect – Digital Services at Movate, joins Anirudh Narayan, Co-founder of Lyzr AI, to discuss the 3C Framework, a practical approach to building enterprise AI that moves beyond pilots to production. The conversation explores why successful AI starts with the right context, integrates seamlessly into enterprise ecosystems, and combines human expertise with AI to deliver scalable business outcomes. Hear how Movate's Contextualize, Co-engineer, and Co-deliver approach helps organizations build AI solutions that are grounded, connected, and designed for real-world enterprise adoption. Watch the full episode here: https://lnkd.in/dJmV6Qra #Movate #HowWeAgent #EnterpriseAI #AppliedAI #AgenticAI #MovaIO #ArtificialIntelligence #DigitalTransformation #LyzrAI