Welcome to The Box Community

published in Box for Developers and API Resources

Shared Link Issues

Hello,My account has all of the correct settings ticked to be able to share files with anyone who has access to the share links, however it is still only allowing me to share links with invited people only despite this. I have checked all for my sett

533

7 hours ago

Jey Bueno BoxCommunity Manager

How to Get a Box Developer Account (Free Developer Plan)

Are you looking to build and test full-featured applications using Box's enterprise-grade APIs at zero cost? Signing up for a Box Developer Account is quick, easy, and gives you immediate access to powerful developer tools. Here is a step-by-step gui

3716

8 hours ago

LarsJ BoxBox Employee

posted in End User Forum

Media & Entertainment Industry Brief (Date range: 26 October - 1 November 2026)

Governed AI, new distribution partnerships and programmatic expansion advanced, while agency results showed an uneven recovery. Box strengthens controls for AI-connected contentAnnouncement date: 27 October 2026What happened: Box announced MCP serve

17 hours ago

chunterNew Participant

asked in Box AI API

Claude uses Linux shell, can't acces files in Box

I am using Claude to extract data from backups, this works with OneDrive, but after I migrated to BOX, claude tells me “Linux shell on your laptop, and that shell still can’t open the Box folder.” The files are locally stored. I do not have a problem

20 hours ago

GuyEldNew Participant

Are there any special plans/offerings for companies trying to create integrations with Box?

Offerings*Hello, I am working for a company trying to build an integration with Box for our product. I would like to know if there are options for an enterprise ment just for testing our integrations work? The main problems are extra paid features we

171

Timur-i-LengNew Participant

Free Developer account for recurring personal backups to an existing Individual account

Hello,I have a free Box Individual account. I would like to create a user-authenticated OAuth 2.0 application under a separate free Developer account, then authorize it to upload personal backups to my existing Individual account.This would be a priv

541

terrySPSNew Participant

Service account unable to accept Terms of Service

I have a free developer account which has an App created in it which I use to access files for some of my clients. I access the clients files by having them share access with the service account within the app, generate a token for the service accoun

1482

jonathonconnollyNew Participant

Billing issue

I am experiencing the same issues, I have created a ticket with no response. upon entering credit card (s) to ensure no billing issues receive error stating additional verification required. No response from support.

Box Mobile Update: HTML files open as a rendered page

Jakub Piech PM MobileBox Employee

posted in General

We have some exciting news to share! On Box for iOS and Box for Android, HTML files now open as the page they are meant to look like. 📄📱Before, an HTML file on mobile opened as source code. Now it opens as a real preview. You see the headings, the te

EquinoxNew Participant

Media & Entertainment Industry Brief (Date range: 26 October - 1 November 2026)

Shared Link Issues

533

7 hours ago

LarsJ BoxBox Employee

posted in End User Forum

17 hours ago

jonathonconnollyNew Participant

Billing issue

kgdickensNew Participant

Box Integration "Open" menu does not have option to open local Word app

For some users, the “Open” menu does not have the option to open a Word document, using the local Offie 365 version of Microsoft Word. Instead, it shows Install Box Tools to open the document and will procede to attempt to download and install Box To

201

4 days ago

TarajiNew Participant

How to access box with no more access to my email

Hello, I have lost access to the email address I use for logging to my box account, I have tried with the provider ( Yahoo ) but the account has definitely been removed and can’t not be recovered and a new email with same address is not available.I c

421

5 days ago

nakamurasakiNew Participant

Inquiry Regarding CVE-2026-111497 (HTTP2Shell / Node2Shell)

Hi,We use Box for file sharing and are currently conducting a security assessment regarding CVE-2026-111497 (HTTP2Shell / Node2Shell).We would appreciate a written statement from Box regarding the potential impact of this vulnerability. Specifically:

670

5 days ago

Mary Claire MulliganNew Participant

Adding secondary email

I received a Box invite via email to my secondary email account. I cannot access or even see the shared file, although I added that email address as a user. How do I make this work?

251

8 days ago

SarahTCF1New Participant

I got this "Error Trying to Add Email to Your Account"

I had two account and deleted one. I now want to link the two together by adding an e-mail to the remaining one but I keep getting this error.

393

8 days ago

Avery KNew Participant

Request for statement on CVE-2026-109618 / CVE-2026-109619 (PHP RCE)

Hi, store regulated customer documents in Box and need a written statement from Box Security for our vendor risk file regarding today’s PHP remote code execution vulnerabilities ( CVE-2026-109618 and CVE-2026-109619 ). Specifically:Does any component

15688

11 days ago

Dianeb01New Participant

AUTOSAVE

How do I turn it off. I bring up a document to reuse for something else. I edit it and it automatically saves over the original document before I do “save as” for another location

371

12 days ago

GuyEldNew Participant

Are there any special plans/offerings for companies trying to create integrations with Box?

171

bhansen_advNew Participant

Deleted personal account email still reserved, cannot link it to enterprise admin account

I am the admin of a Business Plus enterprise. A free personal Box account existed on an address at a domain I have since verified in my enterprise. I permanently deleted that personal account today so I could link the address as a secondary email on

161

6 days ago

rmndzNew Participant

Unable to Select a Folder for Automate

I created a folder for external users to upload file/s via a file request form. I am setting up an automation for this folder using the File Request as a trigger. However, I am not able to select that specific folder. It is not grayed out either - th

381

DaliNew Participant

Adding User error: invitation available for freemium account holders

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

71213

Yu HENew Participant

change SSO Idp and domain email address

Hi team, we are currently have the below domain as verified domain and Idp is azure. complispace.com.auNow we need to change everyone’s login to different domain name of “ideagenplc.com” and same time, I need to change from current azure IDP to idea

1012

8 days ago

ReneCNew Participant

Multiple 2FA methods

Hello,I would like our users to be able to register a security key next to their authenticator app for 2FA purposes. Is there an admin setting which allows registering multiple 2FA options or is this limited to only a single method/type?Thank you,Ren

3303

11 days ago

RSKadishNew Participant

Reporting on/sharing Box Shield alerts?

Hello,I’m looking for suggestions on how to best share the details of a Box Shield alert with an affected user. For instance, if I want to share the details of an anomalous download alert with the user, including the list of folders. There’s no way

762

11 days ago

Diane ONew Participant

Does Box AI Home process documents recently accessed via shared link without collaborator access?

We've done some testing to find out if Box AI Home has access to content via shared links. The result suggests that content recently access via shared link can be processed by a Box AI Home event when the user does not have collaborator access to the

592

12 days ago

gladminNew Participant

Clarification on Fair Use Policy during Migration

Account Type: Enterprise PlusWe are currently migrating from SharePoint to Box using Shuttle. At around 7TB of files migrated, we received an email referencing the Fair Use Policy.Given that Enterprise Plus offers unlimited data, could you confirm if

732

12 days ago

Jey Bueno BoxCommunity Manager

published in Admin Forum

BoxWorks 2026 registration is open!

BoxWorks is back: Learn from the brightest minds in AI, and unlock the power of your content. Transforming work with AI is an enormous undertaking, but you’ve got the key to success: your business content. At BoxWorks, see how one secure AI platform

2603

14 days ago

ア

アリーNew Participant

V2 Webhook: When and how often does FILE.UPLOADED fire?

384

ア

1 hour ago

chunterNew Participant

asked in Box AI API

Claude uses Linux shell, can't acces files in Box

20 hours ago

Timur-i-LengNew Participant

Free Developer account for recurring personal backups to an existing Individual account

541

terrySPSNew Participant

Service account unable to accept Terms of Service

1482

VidHubTeamNew Participant

Commercial OAuth App with Free Box Individual Accounts — API Limits & Streaming

Hello Box Community,I'm developing VidHub, a personal media app that allows users to connect their own Box accounts through OAuth, organize their private videos and music, and stream them directly to their devices.VidHub is a commercial third-party a

2 days ago

CloudEagleNew Participant

What is the typical time difference/latency between admin_logs and admin_logs_streaming?

Hi community,We are comparing the Box Events API endpoints for enterprise event logging and noticing a timing gap between admin_logs and admin_logs_streaming.The official documentation mentions: admin_logs: Returns historical events strictly in chron

110

4 days ago

weloitNew Participant

Accepting collaboration invite with service accounts

We’re new to Box and we have a client who wants to share files with us using the platform. On our side we want to integrate Box with our internal platform so we can pull the files in. We created a platform app in the developer console and shared the

793

6 days ago

reina.uenoNew Participant

asked in Box for Salesforce API

How to Retrieve Subfolder IDs from a Box Folder Using box.Toolkit

Hi ,I would like to retrieve the IDs of subfolders within a Box folder associated with a Salesforce record.I believe the box.Toolkit class's getFolderContents method might be useful for this purpose, but I'm not sure what information is returned in t

722

Stephen BeitzelNew Participant

Unable to edit a Platform App -- can't save changes?

So, I used to be able to update the OAuth 2.0 Redirect URIs for an app, but I haven’t had to touch mine in a while. And now, whenever I try to change anything and click the “Save” button, nothing actually gets saved and an error popover shows up, war

722

Sundhar RajanNew Participant

403 Forbidden When Using As-User Header with Co-Admin Authorization

Hi Box Support Team,We are running into an issue while collecting data from one of our shared customers.For data collection, we use the below API As-User header to access the customer's Box data.GET https://api.box.com/2.0/folders/{folder_id}/itemsWe

1351

Payam25New Participant

Email is deleted. how do i recover my files

I had college email account that i used to login to box.com. However, recently my college email got permanently deleted by the institution. How do i recover those files from that account? I cant login to box.com with account because it asks for passw

2 hours ago

LivNew Participant

Adding user with existing "freemium" account

Hi, I am unable to add a user because it says they already have a freemium account. She said she has deleted that account but I am still getting the same error. Payment button keeps loading.

2 hours ago

community-managerBox Employee

Add user with existing account

Hello! I need to add a user to my account but am getting the error associated with adding a user who has an existing account. Can you please help? Thanks!

2556

3 hours ago

antineffNew Participant

Unsuccessful update to version 2.56.263

Box is working for about 5 or 6 years now. About two years ago I updated to Win11 from Win10, but this has been no problem for the functionality of Box. But now, starting three days ago, I receive the error message of an unsuccessful update to the ne

294

SusieNew Participant

Missing Folder

Hello, I have gone to access a folder and it is completely missing. I can’t see it in the trash folder, I have searched and there is no trace of it.

CLOUD_SERVICE_INTERNAL_ERROR

ringcentralNew Participant

posted in Support Forum

Medss97New Participant

Several users report not seeing certain folders

I have verified that if a user follows a certain path to a directory they see different contents than other users. Example: Looking for a customer folder. Same level of access. One person sees it, someone else does not.Happend both locally and via

michel79New Participant

aanvraag

wie kan mijn help want mijn box vraag om een onderesteuningsaanvraag waar kan ik het vind

112

5 hours ago

madisonb250New Participant

I am not able to upgrade my personal account. it says I need further verification and to contact drop box support

what the title says...I am just trying to upgrade my personal account to allow for more storage and it says I need further verification. It says to contact drop box support, but then it only leads me to this forum rather than a real employee…

6 hours ago

tech_luxetumbraNew Participant