👋 Hey, we're so glad you're here

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10200New

elodie_bartheFronteer

added idea PRD-I-10200 Front MCP: access analytics metrics — Idea submitted in AHA and pushed to Insided via API

kwalkerConversationalist

Tags

Wondering how end users utilize the tagging function, in a group that manages a small-scale project for new retirement plan implementations to help manage outstanding tasks and timelines. Does it make the most sense to tag by client and use statuses?

4594

jason_bajisConversationalist

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

862

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10195New

sargeConversationalist

added idea PRD-I-10195 iOS App: iPhone Duo Layout Support — Idea submitted in AHA and pushed to Insided via API

asked in [Beta] Bring Your Own Agent

shekinah.cuevasConversationalist

Front AI Agent for Candidate Prescreening & ATS Updates

Hey everyone! 👋Does anyone know if we can set up a Front AI Agent specifically as a candidate prescreening agent?Here is the exact workflow we are looking to achieve: Prescreen Applicants: The Front AI Agent interacts with applicants in Front to ask

392

published in Announcements

helenaCommunity Manager

Live demo: Your team and AI agents together in FrontRecording

Thanks to everyone who joined our live training! Watch the recording below to see how your team and AI agents can work together in Front.We covered how to:Collaborate with AI teammates with clear ownership, shared context, and centralized control Cre

420

What’s New in Front, October 2026: AI agents, proactive account tools, richer reportingUpdates digest

helenaCommunity Manager

This month, bring your people and AI agents together to coordinate customer work and stay ahead of account needs. Explore richer reporting, new ways to turn conversations into insights, and resources to help your team put AI to work.AI agents & m

1030

Keep assignments when teammate is out of office or busyFEATURE UPDATE

Product MarketingCommunity Manager

We’re introducing a new inbox setting: Keep assignments when teammate is out of office or busy. When enabled, assignment rules ignore availability, and conversations keep their assignee even if the teammate is unavailable.Teams like Account Managemen

2342

9 days ago

Show more activity

kwalkerConversationalist

Tags

4594

jason_bajisConversationalist

Title: Best practices for keeping Front workflows simple as a new admin

862

asked in Admin and settings Q&A

sanzuoniConversationalist

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through

3985

12 days ago

helena_wangFronteer

asked in [Beta] Smart QA updates

Smart QA Model Upgrade 💫 Join the BETA

Your Smart QA scores are about to get a lot more honest. Want first access?Smart QA already scores every teammate on every conversation, not just a sample. Our upgraded model makes that signal sharper: it reads nuance better, is more disciplined abou

12 days ago

NinjaGumbyConversationalist

asked in [Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

1286

12 days ago

diogo_sousaRookie

asked in Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

952

20 days ago

diogo_sousaRookie

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

290

24 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

430

26 days ago

harryHelper