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Categories

D

David V.New Participant

Feature request: locale support for articles in the Intercom MCP serverSubmitted

Hello,We use the Intercom MCP server to create and maintain our Help Center articles with Claude, and we'd like to request support for article translations.Our Help Center is published in 7 languages (fr, en, de, es, it, nl, pt). Every article we wri

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10

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3 minutes ago

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Daniel M BNew Participant

Make translated_content from the API available in the MCP tool (claude)Submitted

Would it be possible to make translated_content in the connector you have made for claude? Currently we have help center articles in multiple languages, but if we use Claude to assist in writing articles, we can only have them created in the same la

3

352

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8 minutes ago

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Nicolas RegnardNew Participant

Side conversation referencingSubmitted

Current behaviorSide conversations in Intercom allow teammates to collaborate with external partners via email or Slack from within a ticket. However, side conversations are not included in Inbox search, and the ticket (conversation) ID is not automa

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20

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1 hour ago

A

Aleksandr KislitsynNew Participant

Customization for the Spotlight search bar widgetSubmitted

The limited customization options for the Spotlight search bar widget make it difficult to fine-tune it on the website, which leads to user complaints (the option to “disable the widget” is not a viable solution). Suggestions:1. Add the ability to mo

2

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1 hour ago

T

Tyler HueterNew Participant

asked in Email

Email Signatures on initial ticket message to customer

Our team has found it very frustrating that when creating a ticket to reach out to a customer for an initial contact, that the email signature is not attached, and that it is only a notification and not an actual email. I understand the workflow is t

10

T

10 hours ago

K

Kelly ValenciaNew Participant

asked in Helpdesk

Assign Manually tagged conversation to a Team Inbox to be assigned via Round Robin

We have multiple mailboxes configured to automatically assign tickets to reps using round-robin assignment. However, when a FIN user manually creates a ticket or conversation and assigns it to a team inbox, it remains unassigned to an individual rep

20

K

11 hours ago

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Nilutpal BoseNew Participant

Add MTTR, MTTI, and SLA Columns to the Portal Customer Ticket ViewSubmitted

Feature Request: Add MTTR, MTTI, and SLA Columns to the Nile Portal Customer Ticket ViewSummaryWe have integrated Intercom with the Nile Portal; however, the customer ticket view currently supports only a limited set of columns. We would like to requ

0

361

N

12 hours ago

L

Layla StoneNew Participant

asked in Knowledge Base

Article Tagging Examples?

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

40

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13 hours ago

D

david meakinActive User

Report on tickets in progressSubmitted

HiHow do I create a report on the tickets in progress there are metrics for new tickets and time to resolve etc but no basic report for in progress tickets.I need this in order to break this down into more useful stats. The data export cant offer wha

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5767

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15 hours ago

Pamela Van GasseActive User

Conversation export to PDFReleased

For now, it is only possible to export a conversation/ticket to a .txt format.It would be nice to have it in PDF format, including a nice layout.Our teammates for example export tickets to send them to a Service Manager for escalation.

1

1164

15 hours ago

Show more activity

T

Tyler HueterNew Participant

asked in Email

Email Signatures on initial ticket message to customer

Our team has found it very frustrating that when creating a ticket to reach out to a customer for an initial contact, that the email signature is not attached, and that it is only a notification and not an actual email. I understand the workflow is t

10

T

10 hours ago

K

Kelly ValenciaNew Participant

asked in Helpdesk

Assign Manually tagged conversation to a Team Inbox to be assigned via Round Robin

We have multiple mailboxes configured to automatically assign tickets to reps using round-robin assignment. However, when a FIN user manually creates a ticket or conversation and assigns it to a team inbox, it remains unassigned to an individual rep

20

K

11 hours ago

L

Layla StoneNew Participant

asked in Knowledge Base

Article Tagging Examples?

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

40

L

13 hours ago

P

Portia GomesNew Participant

asked in Data

Setting Up Companies

I’m having some difficulties setting up Companies in our Intercom workspace.There are a couple of issues at play: Most of our comms at the moment are being forwarded in from our personal mailboxes into our support mailbox. This is causing confusion a

30

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17 hours ago

A

AI LinkNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - AI Link

Hello Intercom team, we would like to connect Intercom's MCP server to AI Link, a business AI workspace by AI LABS GmbH (Düsseldorf, Germany, https://www.ailink.de). Dynamic client registration currently answers "Redirect URI ... is not in the allowl

40

A

20 hours ago

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larkgrassNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Larkgrass

Hi Intercom team,Please add Larkgrass to the Intercom MCP redirect URI allowlist.Product: Larkgrass, a hosted AI workspace. Operated by Hadungwra Brahma.Site: larkgrass.comApp: app.larkgrass.comRedirect URI (production): https://app.larkgrass.com/oau

60

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20 hours ago

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Net CompareNew Participant

asked in Apps & Integrations

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

60

N

3 days ago

M

Misty HardwickNew Participant

asked in Messenger

Change "Sent" message status to a different word (too similar to Seen)

Optically - the word “Sent” is too similar to “Seen” and harder to quickly distinguish when navigating through conversations. It’s also not very descript - does Sent mean delivered??Instead of “Sent” some other suggestions…-Sending-In transit-In rout

141

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4 days ago

M

Mia Aurora SolengNew Participant

asked in Helpdesk

'Message delivery failed' notes should be compacted into an expandable block

These quickly clog up tickets and also cannot be removed. This should be a very thin line with text “Message delivery failed” with a button to expand into further details. Multitple failed messages should be compacted into the the same block.

121

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4 days ago

E

ethan_caldwellNew Participant

asked in Messenger

Intercom Messenger widget causing loading delays and session sync issues on custom web app

We recently integrated the Intercom Messenger JavaScript snippet onto our website to handle setup queries and live troubleshooting for users downloading our custom launcher builds. However, we have noticed inconsistent behavior where the chat bubble

141

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4 days ago

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