Every treatment starts here
Every treatment starts with a complimentary 45-minute consultation
The consultation is free, and it is not optional. Before we can choose a treatment, we have to answer a prior question: can this skin take it today?
A professional facial is a controlled injury. Microneedling makes thousands of small channels through the epidermis; a peel removes a measured depth of tissue. Both work by provoking a repair response — so whether the result is a good one depends less on the treatment than on the skin receiving it. Two faces of the same age, with the same complaint, can behave completely differently under the same protocol.
Which means we may tell you that the treatment you came for is not the treatment to start with. If the barrier is compromised, microneedling waits. We condition the skin first, over several pre-treatment appointments, until it can tolerate the procedure and heal from it cleanly. That is a normal and useful outcome of a consultation — and it is why we do not charge for it. We would rather lose the booking than take it on the wrong skin.
You leave with a written plan: what we would do, in what order, over what period, and what to use at home in between. Whether you book anything is a separate decision, made afterwards.
Read: why a complimentary consultation before a professional facial? →