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Welcome

Welcome to the Hasfy documentation

Hasfy is the French platform for IT fleet management and monitoring, designed for IT teams, managed service providers (MSPs), and businesses of all sizes. This documentation will guide you through getting started, configuring, and running Hasfy on a daily basis.

Quick Start

  • Introduction: Discover what Hasfy is, its key features, and who it’s for.
  • Quick Start: Create your account, add your first piece of equipment, and install the agent in just a few minutes.
  • Configuration: Set up your organization, invite your team, and customize your workspace.

Core Features

  • Equipment: Manage your complete fleet inventory: adding, editing, tags, lifecycle, and real-time metrics.
  • Support & Tickets: Create and track support tickets with assignment, priorities, conversations, and a resolution workflow.
  • Dashboard & KPIs: Visualize your fleet’s health, resolution rates, and key performance indicators.
  • Calendar: Plan maintenance, interventions, and sync your team’s schedule.
  • Notifications: Get real-time alerts on the status of your equipment and the progress of your tickets.
  • Users & Groups: Invite members, assign roles, and manage access permissions.

Advanced Features

  • AI Assistant: Included in every plan, powered by Mistral AI: ticket summaries, solution suggestions, new ticket triage, and equipment diagnostics.

Security & Integrations

  • Integrations: Connect Hasfy to Mollie and the tools in your ecosystem.
  • API: Programmatically access your data via Hasfy’s secure REST API.

Resources

  • FAQ: Answers to frequently asked questions
  • Pricing: Detailed plans and pricing
  • Glossary: Definitions of key terms used in Hasfy
  • Contact Us: Support, demos, and feedback
Introduction