# Latest **URL:** https://forums.nylas.com/latest.md [Latest](https://forums.nylas.com/latest.md) · [Categories](https://forums.nylas.com/categories.md) · [Tags](https://forums.nylas.com/tags.md) --- ## [Welcome to the Nylas Community! 👋](https://forums.nylas.com/t/welcome-to-the-nylas-community/5)
**Author:** [@system](https://forums.nylas.com/u/system)\ **Replies:** 0\ **Last updated:** [October 11, 2023, 7:16pm UTC](https://forums.nylas.com/t/welcome-to-the-nylas-community/5 "2023-10-11T19:16:52Z")
We are so glad you joined us. Nylas Community A place for Nylas users to learn about Nylas APIs, get help, attend events, and support others. Here are some things you can do to get started: :speaking\_head: Introduce… --- ## [iCloud Mail Integration — Read-Only Access, Credential Security & Data Retention](https://forums.nylas.com/t/icloud-mail-integration-read-only-access-credential-security-data-retention/1287)
**Author:** [@Kinazly](https://forums.nylas.com/u/Kinazly)\ **Replies:** 1\ **Last updated:** [November 5, 2026, 8:00pm UTC](https://forums.nylas.com/t/icloud-mail-integration-read-only-access-credential-security-data-retention/1287 "2026-11-05T20:00:14Z")
Hi Nylas Community, I’m evaluating Nylas for Kinazly, a privacy-focused family AI assistant preparing for an initial pilot of approximately 5–10 families. We want to connect iCloud Mail accounts, retrieve relevant emai… --- ## [Is low-volume B2B outreach from customer-owned IMAP mailboxes allowed under section 9 of your Terms?](https://forums.nylas.com/t/is-low-volume-b2b-outreach-from-customer-owned-imap-mailboxes-allowed-under-section-9-of-your-terms/1289)
**Author:** [@LoveTales](https://forums.nylas.com/u/LoveTales)\ **Replies:** 1\ **Last updated:** [November 5, 2026, 7:57pm UTC](https://forums.nylas.com/t/is-low-volume-b2b-outreach-from-customer-owned-imap-mailboxes-allowed-under-section-9-of-your-terms/1289 "2026-11-05T19:57:53Z")
Hi team, We’re building a SaaS product on Nylas and want to confirm that our use case complies with your Terms of Use before we scale. Section 9 prohibits sending “any unsolicited or unauthorized advertising, promotion… --- ## [Sandbox Microsoft connector down: Nylas Quickstart client secret expired (AADSTS7000222)](https://forums.nylas.com/t/sandbox-microsoft-connector-down-nylas-quickstart-client-secret-expired-aadsts7000222/1291)
**Author:** [@natv](https://forums.nylas.com/u/natv)\ **Replies:** 1\ **Last updated:** [November 5, 2026, 7:57pm UTC](https://forums.nylas.com/t/sandbox-microsoft-connector-down-nylas-quickstart-client-secret-expired-aadsts7000222/1291 "2026-11-05T19:57:10Z")
Since Oct 22, every Microsoft call from my Sandbox app has failed with a 401, “The OAuth client was not found.” The provider error underneath is AADSTS7000222: the client secret for app 7f146ebf-ed50-4714-a9d2-0b2d3200dc… --- ## [Nylas IMAP Sent-folder synchronisation issue - Significant progress](https://forums.nylas.com/t/nylas-imap-sent-folder-synchronisation-issue-significant-progress/1281)
**Author:** [@Number6](https://forums.nylas.com/u/Number6)\ **Replies:** 1\ **Last updated:** [November 2, 2026, 6:17pm UTC](https://forums.nylas.com/t/nylas-imap-sent-folder-synchronisation-issue-significant-progress/1281 "2026-11-02T18:17:56Z")
Hello Nylas Community, I’m hoping someone from the Nylas team or developer community can help me resolve an IMAP email synchronisation issue. I have recently connected an existing IMAP email account to Nylas V3, intend… --- ## [Deleting Outlook events sends a lot of emails](https://forums.nylas.com/t/deleting-outlook-events-sends-a-lot-of-emails/1086)
**Author:** [@julianna-boompop](https://forums.nylas.com/u/julianna-boompop)\ **Replies:** 4\ **Last updated:** [October 30, 2026, 6:38pm UTC](https://forums.nylas.com/t/deleting-outlook-events-sends-a-lot-of-emails/1086 "2026-10-30T18:38:15Z")
This may just be a case where I’m unfamiliar with the way Outlook works, but is there a way to delete an Outlook event without sending a bunch of cancellation emails? Does the Microsoft/Outlook Delete Event API have send… --- ## [Sandbox Microsoft connector returning AADSTS7000222 (expired client secret)](https://forums.nylas.com/t/sandbox-microsoft-connector-returning-aadsts7000222-expired-client-secret/1271)
**Author:** [@KenMcArthur](https://forums.nylas.com/u/KenMcArthur)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 1:50pm UTC](https://forums.nylas.com/t/sandbox-microsoft-connector-returning-aadsts7000222-expired-client-secret/1271 "2026-10-26T13:50:59Z")
Hi Nylas Support, The Microsoft connector on my sandbox application has stopped working because the Azure client secret has expired. Your notice arrived on Oct 22, 2026 at 12:30 AM ET. The connector has no credentials I… --- ## [Restricted IAM key works for grants API but token endpoint rejects it](https://forums.nylas.com/t/restricted-iam-key-works-for-grants-api-but-token-endpoint-rejects-it/1269)
**Author:** [@jobs](https://forums.nylas.com/u/jobs)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 11:53am UTC](https://forums.nylas.com/t/restricted-iam-key-works-for-grants-api-but-token-endpoint-rejects-it/1269 "2026-10-26T11:53:42Z")
We are using an existing free US Sandbox application with an active application-bound IAM principal. It has no roles and only grants.create, grants.read and grants.delete. Its API credential is active and unexpired. GET… --- ## [Nylas webhook only firing for primary calendar events](https://forums.nylas.com/t/nylas-webhook-only-firing-for-primary-calendar-events/1257)
**Author:** [@mobe91](https://forums.nylas.com/u/mobe91)\ **Replies:** 1\ **Last updated:** [October 16, 2026, 11:42am UTC](https://forums.nylas.com/t/nylas-webhook-only-firing-for-primary-calendar-events/1257 "2026-10-16T11:42:13Z")
This is probably the same issue as: "Subscribe to Primary Calendar Only" is disabled but I only receive event.created for primary calendar I have “Subscribe to primary calendars only” turned OFF in my settings. Yet, I o… --- ## [Scheduler-created Zoom conferences do not follow reschedule or cancellation](https://forums.nylas.com/t/scheduler-created-zoom-conferences-do-not-follow-reschedule-or-cancellation/1255)
**Author:** [@TimOutBooked](https://forums.nylas.com/u/TimOutBooked)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 11:45am UTC](https://forums.nylas.com/t/scheduler-created-zoom-conferences-do-not-follow-reschedule-or-cancellation/1255 "2026-10-14T11:45:31Z")
We are testing OutBooked before launch, using Nylas v3 in the US region, Google Calendar, and a separately authorized Zoom user. The Zoom grant has meeting create, update, and delete permissions. Tests below use direct H… --- ## [Scheduler v3: organizer-initiated bookings inside min\_booking\_notice?](https://forums.nylas.com/t/scheduler-v3-organizer-initiated-bookings-inside-min-booking-notice/1250)
**Author:** [@renato\_rao](https://forums.nylas.com/u/renato_rao)\ **Replies:** 1\ **Last updated:** [October 9, 2026, 2:13pm UTC](https://forums.nylas.com/t/scheduler-v3-organizer-initiated-bookings-inside-min-booking-notice/1250 "2026-10-09T14:13:54Z")
We use Scheduler v3 (EU region) with public configurations. Clients pick a slot in ; we intercept timeslotConfirmed and create the booking server-side with our API key (POST /v3/scheduling/bookings?configuration\_id=…). A… --- ## [Plan cancelled, now unable to change the plan](https://forums.nylas.com/t/plan-cancelled-now-unable-to-change-the-plan/1251)
**Author:** [@JackL](https://forums.nylas.com/u/JackL)\ **Replies:** 1\ **Last updated:** [October 9, 2026, 1:52pm UTC](https://forums.nylas.com/t/plan-cancelled-now-unable-to-change-the-plan/1251 "2026-10-09T13:52:33Z")
This seems to be a common topic on the boards, but I can’t find the solution actually documented. We had a paid plan that was seemingly cancelled. Now we are unable to re-subscribe. Could you please help us with the nex… --- ## [Nylas Webhook sending new Master for updated event](https://forums.nylas.com/t/nylas-webhook-sending-new-master-for-updated-event/1249)
**Author:** [@khizar](https://forums.nylas.com/u/khizar)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 5:26pm UTC](https://forums.nylas.com/t/nylas-webhook-sending-new-master-for-updated-event/1249 "2026-10-06T17:26:13Z")
Hi there, Recently i faced this issue where lets say I update a recurring event and click “for this and following events”, I get two webhook, both are event.updated. One webhook is with the old event ID and in the recur… --- ## [Update Notetaker Meeting message](https://forums.nylas.com/t/update-notetaker-meeting-message/917)
**Author:** [@John1](https://forums.nylas.com/u/John1)\ **Replies:** 15\ **Last updated:** [September 22, 2026, 4:16pm UTC](https://forums.nylas.com/t/update-notetaker-meeting-message/917 "2026-09-22T16:16:27Z")
Hi! Is there anyway to update the content of the message the notetaker sends in the meeting? Is there anyway to update the timing of the message the notetaker sends in the meeting? Is there a way to customise the imag… --- ## [Profile photo for Note Taker?](https://forums.nylas.com/t/profile-photo-for-note-taker/1079)
**Author:** [@dbo](https://forums.nylas.com/u/dbo)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 5:33pm UTC](https://forums.nylas.com/t/profile-photo-for-note-taker/1079 "2026-09-21T17:33:11Z")
Does Nylas support providing a branded profile photo / image when using the bot notetaker? Based on the API I suspect no but it’s a common feature so wanted to ask. --- ## [Missing Support Team Reach out](https://forums.nylas.com/t/missing-support-team-reach-out/1244)
**Author:** [@jw26](https://forums.nylas.com/u/jw26)\ **Replies:** 0\ **Last updated:** [September 17, 2026, 3:44am UTC](https://forums.nylas.com/t/missing-support-team-reach-out/1244 "2026-09-17T03:44:56Z")
I did not receive any reach out as per described from this topic which was closed before acknowledgement that the support is received \> Request to Delete Nylas Account Please support as I cannot move forward without Nyl… --- ## [Booking cancelled webhooks on events with notetakers](https://forums.nylas.com/t/booking-cancelled-webhooks-on-events-with-notetakers/1243)
**Author:** [@danielavelez](https://forums.nylas.com/u/danielavelez)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 5:55pm UTC](https://forums.nylas.com/t/booking-cancelled-webhooks-on-events-with-notetakers/1243 "2026-09-15T17:55:53Z")
Hi Nylas team, It seems like booking.cancelled webhooks are never emitted for Scheduler bookings that have a Notetaker attached. Bookings without a notetaker deliver in under 1 second. For the affected bookings, the das… --- ## [Request to Delete Nylas Account](https://forums.nylas.com/t/request-to-delete-nylas-account/1242)
**Author:** [@jw26](https://forums.nylas.com/u/jw26)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 5:55pm UTC](https://forums.nylas.com/t/request-to-delete-nylas-account/1242 "2026-09-15T17:55:08Z")
Hi there, Can you help me deleting my account details? I’ve created an account for test purpose to evaluate for my use case but nylas it’s not suitable, I would like to remove all data and my account. --- ## [Case sensitivity issues when syncing messages](https://forums.nylas.com/t/case-sensitivity-issues-when-syncing-messages/1241)
**Author:** [@aaron145165](https://forums.nylas.com/u/aaron145165)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 5:49pm UTC](https://forums.nylas.com/t/case-sensitivity-issues-when-syncing-messages/1241 "2026-09-15T17:49:11Z")
Having an issue with syncing emails from a linked Google account. When trying to retrieve messages using the ‘any\_email’ filter, it seems as though casing matters. For example if the email is ‘Test.Test@email.com’ and w… --- ## [Getting access to the Outlook Categories](https://forums.nylas.com/t/getting-access-to-the-outlook-categories/795)
**Author:** [@rjtmehta](https://forums.nylas.com/u/rjtmehta)\ **Replies:** 4\ **Last updated:** [September 15, 2026, 4:06pm UTC](https://forums.nylas.com/t/getting-access-to-the-outlook-categories/795 "2026-09-15T16:06:53Z")
Hello, I want to use Nylas to read, edit and delete the categories on Outlook. From the documentation I understand that I cannot do it with the basic settings. MS Graph API documentation says that we need access to Ma… --- ## [Nylas Attachments](https://forums.nylas.com/t/nylas-attachments/1240)
**Author:** [@Journeyman](https://forums.nylas.com/u/Journeyman)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 11:36am UTC](https://forums.nylas.com/t/nylas-attachments/1240 "2026-08-31T11:36:39Z")
Custom IMAP attachment downloads consistently fail with 504 provider\_error Hello, We are developing an event/workflow-management application that uses the Nylas EU API. We are currently using the free Developer Sandbox… --- ## [Hosted OAuth token exchange returns invalid\_authentication in Sandbox](https://forums.nylas.com/t/hosted-oauth-token-exchange-returns-invalid-authentication-in-sandbox/1238)
**Author:** [@Giovanna](https://forums.nylas.com/u/Giovanna)\ **Replies:** 1\ **Last updated:** [August 24, 2026, 8:56am UTC](https://forums.nylas.com/t/hosted-oauth-token-exchange-returns-invalid-authentication-in-sandbox/1238 "2026-08-24T08:56:37Z")
Hello, I’m using a US Sandbox application with Hosted OAuth. The Google authorization step completes successfully and returns to my registered callback. However, the token exchange at POST /v3/connect/token consistentl… --- ## [Best practice for syncing email threads with the Nylas API without duplicates?](https://forums.nylas.com/t/best-practice-for-syncing-email-threads-with-the-nylas-api-without-duplicates/1232)
**Author:** [@ewhitfield\_dev](https://forums.nylas.com/u/ewhitfield_dev)\ **Replies:** 1\ **Last updated:** [August 18, 2026, 10:08am UTC](https://forums.nylas.com/t/best-practice-for-syncing-email-threads-with-the-nylas-api-without-duplicates/1232 "2026-08-18T10:08:57Z")
Hey everyone, I’m working on an email aggregation app and running into duplicate thread issues when syncing with the Nylas API. Specifically, I’m seeing the same email appearing multiple times in my local cache after co… --- ## [Here is what I am attempting to do - can Nylas help](https://forums.nylas.com/t/here-is-what-i-am-attempting-to-do-can-nylas-help/1234)
**Author:** [@unserrer](https://forums.nylas.com/u/unserrer)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 11:31pm UTC](https://forums.nylas.com/t/here-is-what-i-am-attempting-to-do-can-nylas-help/1234 "2026-08-07T23:31:23Z")
Here is what I am attempting to do. Can Nylas help with this? I’m building a multi-tenant platform where each tenant has an admin who manages their own community. I’d like that admin to be able to create an event from … --- ## [SNS Notifications dissappeared from Aug 1 - Full Platform Tier](https://forums.nylas.com/t/sns-notifications-dissappeared-from-aug-1-full-platform-tier/1233)
**Author:** [@chrissclearglass](https://forums.nylas.com/u/chrissclearglass)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 2:51pm UTC](https://forums.nylas.com/t/sns-notifications-dissappeared-from-aug-1-full-platform-tier/1233 "2026-08-03T14:51:53Z")
From Aug, I don’t see my production SNS notification configs that i had setup. On full platform $15 plan. --- ## [Soumitra Dutta-How do I get started with the Nylas API?](https://forums.nylas.com/t/soumitra-dutta-how-do-i-get-started-with-the-nylas-api/1230)
**Author:** [@soumitradutta26](https://forums.nylas.com/u/soumitradutta26)\ **Replies:** 0\ **Last updated:** [July 27, 2026, 7:35am UTC](https://forums.nylas.com/t/soumitra-dutta-how-do-i-get-started-with-the-nylas-api/1230 "2026-07-27T07:35:52Z")
Hi Everyone, I am Soumitra Dutta an entrepreneur & photographer from Oxford. I’m just getting started with the Nylas API and would love to hear from those who have already worked with it. Regards Soumitra Dutta --- ## [How to resolve timeout errors for EU users on the US server](https://forums.nylas.com/t/how-to-resolve-timeout-errors-for-eu-users-on-the-us-server/1223)
**Author:** [@lsr2001](https://forums.nylas.com/u/lsr2001)\ **Replies:** 1\ **Last updated:** [July 23, 2026, 1:05pm UTC](https://forums.nylas.com/t/how-to-resolve-timeout-errors-for-eu-users-on-the-us-server/1223 "2026-07-23T13:05:54Z")
Hi Nylas Support Team, We are experiencing an issue with one of our users and would appreciate your guidance. The user is located in the Europe region but is connecting their calendar through the Nylas US server. Due t… --- ## [Why is Mail.ReadWrite required for sending emails via Microsoft Graph API?](https://forums.nylas.com/t/why-is-mail-readwrite-required-for-sending-emails-via-microsoft-graph-api/1058)
**Author:** [@dishant](https://forums.nylas.com/u/dishant)\ **Replies:** 3\ **Last updated:** [July 23, 2026, 12:54pm UTC](https://forums.nylas.com/t/why-is-mail-readwrite-required-for-sending-emails-via-microsoft-graph-api/1058 "2026-07-23T12:54:25Z")
Hi Nylas Team, I recently set up Microsoft email integration using the Nylas v3 API for sending emails only (no reading/syncing). Following the documentation, I configured my Azure AD app with the Mail.Send delegated pe… --- ## [Scheduler participants without grants](https://forums.nylas.com/t/scheduler-participants-without-grants/1218)
**Author:** [@joshuaAP](https://forums.nylas.com/u/joshuaAP)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 7:14pm UTC](https://forums.nylas.com/t/scheduler-participants-without-grants/1218 "2026-07-16T19:14:49Z")
In the API documentation (Create Configuration - Configurations - API Reference | Docs) it states that all participants’ email addresses must be associated with a valid Nylas grant. However, with the scheduler editor, I… --- ## [Best approach for sending notifications when new community content is published?](https://forums.nylas.com/t/best-approach-for-sending-notifications-when-new-community-content-is-published/1216)
**Author:** [@kaileyketchum](https://forums.nylas.com/u/kaileyketchum)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 2:13pm UTC](https://forums.nylas.com/t/best-approach-for-sending-notifications-when-new-community-content-is-published/1216 "2026-07-06T14:13:01Z")
Hi everyone, I’m integrating Nylas into a web application and I’m looking for some advice on the overall notification workflow rather than a specific API issue. The application is a community website for download Geomet… [Next page](https://forums.nylas.com/latest.md?page=1)