Didit help center: guides and answers

What Didit is, creating your account, finding your way around the console, running your first verification, testing safely, and what the free plan includes.

Didit Copilot, the AI assistant inside the console: what it can do for you, using it in the Investigator, what needs your confirmation, undo and its limits.

Read a verification result, understand statuses and declines, retry a session, clear sessions stuck in review, fix extracted data, and export reports.

Supported documents, digital ID wallets, country coverage, NFC chip reading, proof of address, and help when a document will not read.

Real personPassive livenessFace match 1:1

How passive and active liveness work, face match scores and thresholds, duplicate face detection, fixing liveness issues, and anti-spoofing certification.

Verify a company before you onboard it: how KYB works, registry coverage by country, ownership structure, and verifying the people behind the business.

Screen people against sanctions, PEP and adverse media lists, read and resolve AML hits, and keep approved customers under ongoing monitoring.

Monitor transactions with rules, screen crypto wallets and counterparties, and send Travel Rule information with your virtual asset transfers.

Build a verification flow, set decision rules, add questionnaires, check compliance by country, choose returned data, and set branding and white label.

Connect Didit with no-code links, reusable links, mobile and web SDKs or the API, get results with webhooks, and debug an integration that is not behaving.

Log in, manage API keys, organizations and applications, teammates and roles, notifications and settings, and check your analytics and audit logs.

How pricing and credits work, what counts as billable, the Billing and plan page, top-ups, invoices and payments, and fixing a not enough credits error.

Were you asked to verify your identity with Didit? Start here to learn what to do if it failed, what happens to your data, and who can help with your account.

Your Inbox and Events feed, cases, fraud networks, the AI Investigator with its policy and oversight, and messages to the people you verify.