Welcome to Care OnCue™
Reimagine your workflows with Agentic Care Communications, already ensuring better access for 30 million patients, and clear ROI for the systems and staff that serve them.
Hyro was able to come in and automate workflows to the tune of saving $1,000,000 almost immediately. From technological improvements, to higher patient satisfaction, all the way to actual hard ROI – working with Hyro is a win-win-win across the board.
What attracted us to Hyro was their adaptive approach. Our physician data is now easily accessible—and we’re seeing 47% more appointments booked online.
With Hyro’s Routing OnCue™ in our call centers, we saw an 85% drop in our abandonment rates and 79% improvement in speed to answer. That’s great performance and such a win for our patients!
We have more capacity to accomplish critical tasks now that Hyro’s Agents OnCue™ are implemented. We’ve saved around 4,000 hours per month through efficient call coverage.
We all have chatbot PTSD, but this is different — we’re seeing an 80% resolution rate on conversations. Hyro’s Chat OnCue™ is routing people appropriately, handling questions, and making it an enjoyable experience.
By partnering with Hyro, we’ve been able to leverage the power of Care OnCue™ to meet patients where they are, whether on the phone, online, or via text, and provide them with faster, more intuitive access to the services they need.
“By partnering with Hyro, we’ve been able to leverage the power of Care OnCue™ to meet patients where they are, whether on the phone, online, or via text, and provide them with faster, more intuitive access to the services they need.”
Scott Arnold
EVP, Chief Digital and Innovation Officer
-56 %
Daily call abandonment
-58 %
Drop in average wait times
+21 %
Appointments scheduled
“We all have chatbot PTSD, but this is different — we’re seeing an 80% resolution rate on conversations. Hyro’s Chat OnCue™ is routing people appropriately, handling questions, and making it an enjoyable experience.”
Richard Baldwin
Director of Digital Marketing & Consumer Engagement
$300k +
Annual savings rate
80 %
Chat resolution rate
67 %
Engagement rate
“Partnering with Hyro has given us a scalable, trustworthy foundation for how we think about AI across access and operations.”
Scott Waters
Chief Information & Technology Officer
90 %
Chat resolution rate
90 %
Chat engagement rate
“We have more capacity to accomplish critical tasks now that Hyro’s Agents OnCue™ are implemented. We’ve saved around 4,000 hours per month through efficient call coverage.”
Matthew Kull
EVP, Chief Information and Digital Officer
8.8 X
Return on AI investment
338 K
Automated calls
“Hyro was able to come in and automate workflows to the tune of saving $1,000,000 almost immediately. From technological improvements, to higher patient satisfaction, all the way to actual hard ROI – working with Hyro is a win-win-win across the board.”
Aaron Miri
EVP, Chief Digital & Information Officer
$1 M
in cost savings within 3 months
64 %
Appointment management automation rate
79 %
Call deflection rate
“What attracted us to Hyro was their adaptive approach. Our physician data is now easily accessible—and we’re seeing 47% more appointments booked online.”
Dr. Curtis Cole
Chief Information Officer
+47 %
Booked appointments
-31 %
Bounce rate
“With Hyro’s Routing OnCue™ in our call centers, we saw an 85% drop in our abandonment rates and 79% improvement in speed to answer. That’s great performance and such a win for our patients!”
Mona Baset
Former VP of Digital Services
-85 %
Call abandonment rate
44 %
Repetitive calls automated
79 %
Online goal completion
Spring your system and patients from care chaos,
improving experience while cutting cost to serve.
“I wish I’d known that I was due for a mammogram last month.”Start delivering Care OnCue™
“I’ve been rerouted three times and need to renew my son’s prescription!”Start delivering Care OnCue™
“Can you help me schedule an orthopedics appointment?”Start delivering Care OnCue™
“I’m locked out of MyChart, help!”Start delivering Care OnCue™
“I’m just trying to pay my bill…”Start delivering Care OnCue™
Experience Care OnCue™
A new patient wants to schedule a routine check-up. The Agent OnCue™ verifies insurance coverage and provides a cost estimate prior to scheduling.
An existing patient resets a forgotten portal password on the call and gets a separate billing question routed to a live specialist.
An existing patient books an orthopedic visit from a referral and gets parking details, then hears that her refill is ready and accepts a proactive offer to schedule her annual labs for the same appointment.
An existing patient with a lingering backache is booked for a next-day telehealth visit, with a clear disclaimer that the AI agent’s triage is not a clinical assessment.
Advancing the Agentic Health System
Alleviate the administrative, operational and clinical burdens that slow care down by shielding your staff from routine calls and messages. Optimize organizational efficiencies with Agents OnCue™ that make your teams feel 10x bigger while touting the strongest safeguard standards in healthcare.
Patient Engagement
No wait times, instant answers, 24/7 self-service.
Scheduling & Access
Self-scheduling, fewer no-shows, higher appointment adherence.
Clinical Support
Pre-visit readiness, closed care gaps, better outcomes.
Revenue Cycle
Eligibility verified, easy payments, bills explained.
Proactive Care
Post-discharge follow-up, referrals, appointment reminders.
Call Center
Lower call volume, shorter queues, reduced call abandonment.
Patient Access
Waitlist backfill, higher scheduling completion, right-provider routing.
IT & Operations
Fast deployment, interoperability, zero AI model maintenance, IT ticketing automated.
Revenue Cycle
Coverage verified pre-visit, fewer denials, faster payments.
Clinical Staff
Pre-registered patients, completed intake, lower readmissions.
300 M
Care interactions
and counting
3- 11 X
Hard ROI
160 K
Staff hours saved per month
7 X
Faster average
handle time
Care OnCue™ | Agentic Care Communications
Total communications coverage, inbound and outbound, 24/7. Stand up the all-in-one platform that provides the infrastructure, engine, and agents to accurately anticipate and resolve patient requests–ranging from rescheduling, to refilling a prescription, to paying bills–and collect actionable insights along the way.
Allbound automation – shield call center operations from inbound volume, and launch predictive outreach that preempts patients’ needs. Agents OnCue™ autonomously handle routine patient interactions, spanning from scheduling a surgery over the phone, to looking up a clinic’s address on chat, to proactively sending a post-discharge SMS.
Scheduling for urgent care isn’t identical to scheduling for orthopedics: different referral rules, provider logic and intake requirements create the need for deep expertise. Agents OnCue™ match system logic to specialties with agentic nuance, whether that means booking on the spot or routing through referrals and prior authorization first.
From prescriptions, to billing, to IT ticketing, Agents OnCue™ run thousands of healthcare-specific tasks adapted to your workflows. Across the systems your organization already runs on, agents coordinate actions, update records, trigger next steps, and close feedback loops – all governed by strict AI guardrails that protect PHI and keep interactions compliant.
Journeys OnCue™ coordinate care across multiple agents, integrations and specialties, aligned to specific cost-optimization outcomes. Patients can check their insurance coverage and book a new appointment in the same journey – ensuring higher first call resolution rates. Nurses locked out of the EHR get identity verified and reset their password in a singular conversation thread, no need for callbacks.
All channels, specialties and workflows automated, and all handoffs safely orchestrated. Remove chaos from care communications, and ensure that patients can access services and support quickly, confidently, and on their own terms. Deliver Care OnCue™.
All patients
All channels
All specialties
Agents OnCue™
Journeys OnCue™
Powered by ACE™ | Agentic Communication Engine
ACE™ is built for the complexity of healthcare infrastructure and interoperability. Our engine orchestrates multi-lingual, omni-intent interactions and next steps, layered on top of your most trusted data sources–from EHRs, to policy PDFs, to dense decision trees–so you can focus on care.
Governed by Guardrails
Meet the security and accessibility standards your organization already demands. Maintain complete peace of mind through production-grade control mechanisms, real-time explainability, and regulatory frameworks purpose built for healthcare.
Control
Answers and actions fueled by your approved sources, with no hallucinations.
Explainability
Agentic outputs traced back to clear, reviewable data and workflows.
Compliance
Healthcare’s strictest regulatory standards, embedded as fierce agentic guardrails.
Measured by Care Intelligence
Surface critical insights collected across all interactions. Real-time dashboards track your agentic throughput, patient behavior, and ROI-driven outcomes, leading to better operational decisions without the blindspots.
EHR integrations
Don’t wait for roadmaps – native to Epic, Cerner, athenahealth, and more, Agents OnCue™ are modeled on highest-value EHR workflows, and are already live across 50+ enterprise health systems. Bi-directional syncs ensure updated records and closed data loops, so your EHR instance delivers the highest possible ROI.
CCaaS integrations
Layered on top of your existing centralized or decentralized telephony systems, Hyro delivers total call coverage with simple setup and fast time to value, from the first ring to resolution.
All integrations
Working alongside the platforms your health system already runs on–updating records, autonomously triggering workflows, and democratizing access to data across the full patient journey. Deep interoperability that keeps your tech stack synchronous, so care never stalls.
220 k
Providers supported
30M +
Patients served
97 %
Positive patient sentiment
1,000 +
Patient intents recognized
The market leader for Agentic Care Communications
Becker's Top Places to Work in Healthcare
Fierce Healthcare Innovation Winner 2025
DHNY100 | Digital Health 100 2026
Salesforce Partners Innovation Award 2025
Becker's Top Places to Work in Healthcare
Fierce Healthcare Innovation Winner 2025
DHNY100 | Digital Health 100 2026
Salesforce Partners Innovation Award 2025
Consultative approach for workflow adaptation
Our team streamlines deployment in as little as 12 weeks, and stays deeply consultative at every step. Don’t sweat patient and provider adoption–our team helps clear the organizational and operational roadblocks so you can keep concentrated on delivering better care.
01 / Launch with end-to-end Agentic Adaptation Support
Ensuring seamless integration with your workflows, decision trees, telephony and EHR systems.
02 / Make smarter decisions with Care Intelligence
Share unique insights, performance metrics and hard ROI across departments.
03 / Benefit from our full support suite
Including patient and provider education, change management and clinical expertise.
Launch
Pre-built patient education materials to dissuade hesitations and build trust.
Build
Co-design around your outcomes and tech stack.
Adopt
We partner with your clinical and ops leaders to drive adoption—tailoring enablement by team.
Optimize
Keep a pulse on performance, pulling the right levers weekly to drive outcomes.
Grow
Turn proven wins into a growth roadmap—scale to new use cases and channels.
The Hyro advantage
Transform your workflows with the fastest time-to-value, while emphasizing patient experience and deep healthcare expertise.
Autonomously handle routine voice, chat and SMS volumes that vastly improve system efficiencies and access to care.
Robust reliability from HIPAA compliance, SOC 2 certification, WCAG 2.1 Level AA accessibility standards, and PII redaction protocols.
From first call resolution, to reduced no-shows, to care gap closures, the ROI speaks for itself, and fast.
