Customer WhatsApp messages, straight to the person doing the job.
InBetween automatically forwards every customer message from your business number to the right coworker. They reply from their own WhatsApp, and the answer goes back to the customer from your number.
Watch a message travel
From your customer to the right coworker, and the answer straight back from your business number.
Add InBetween to your Home Screen
The dashboard then opens like an app, without an address bar.
iPhone: use Safari, not the TikTok or Instagram browser.
Built for teams on the move
The message lands with whoever does the work, wherever they are.
Stop being the switchboard for every customer question
Your number is on your website, your van and your Google profile. The answers are with your team. InBetween connects the two.
Automatic forwarding
Every incoming customer message is sent to the coworker you choose. No copying, no calling round.
Replies from your number
Your coworker answers in their own WhatsApp. The customer receives it from your business number.
Customer numbers hidden
Coworkers see "Customer 1", "Customer 2". Not your other chats, not your history, not the phone numbers.
Photos, voice notes, locations
Damage photos, voice messages, documents and pinned locations are forwarded too.
Pause and switch
Pause forwarding in the evening, or switch to another coworker when someone is on holiday.
Private by design
EU servers in Germany, encrypted session data and an optional memory-only mode.
Live in three steps
Nothing to install on your coworker's phone. They keep using WhatsApp as they always do.
Create an account
Sign up at app.in-between.tech with your email. No card needed for the 30-day Pro+ trial.
Connect your WhatsApp
Scan the QR code or enter the pairing code, just like WhatsApp Web. Your phone keeps working.
Add your coworker
Enter their WhatsApp number. From now on customer messages go to them and replies come back from your number.
Built for businesses where someone else does the work
The owner or office receives the message. The technician, mechanic or crew knows the answer.
The lightest way to share one WhatsApp number
An honest comparison with what WhatsApp offers itself and with team inbox platforms.
| Linked devices | Business API platform | InBetween | |
|---|---|---|---|
| Keep your existing number | Yes | Often a new number or migration | Yes |
| Coworker sees all chats | Yes, everything | Configurable | No, only forwarded customer messages |
| Customer numbers visible | Yes | Usually | Hidden by default |
| Setup time | Minutes | Days to weeks | About 2 minutes |
| Price | Free | Platform fee plus Meta conversation fees | €0 to €142 per month |
| Best for | Small office where everyone may see everything | Support teams with 5+ agents | Owner plus one or more field workers |
Simple pricing, cancel any month
Start with 30 days of Pro+ for free. No card, no automatic charge.
Basic
€0 forever
25 customer messages / month
- 1 assignee
- Automatic forwarding
- Replies from your business number
- No card required
Pro
€87 per month
2,000 customer messages / month
- Up to 2 assignees
- Everything in Basic
- Hidden customer numbers
- Pause and switch assignee
- Cancel monthly
Pro+
€142 per month
Unlimited customer messages
- Up to 20 assignees
- Everything in Pro
- No message cap
- Cancel monthly
Every new account gets 30 days of Pro+ free, no card needed. A customer message is an incoming message that gets forwarded; replies don't count.
Frequently asked questions
Do I need a new WhatsApp number?
No. You connect your existing WhatsApp or WhatsApp Business number, the same way you would connect WhatsApp Web. Customers keep messaging the number they already know.
Can customers see that their message is forwarded?
No. The customer has a normal WhatsApp conversation with your business number. Replies from your coworker arrive from that same number.
Can my coworker see customer phone numbers?
Not by default. Your coworker sees "Customer 1", "Customer 2" and so on. You can choose to show numbers in the dashboard.
Does it work with WhatsApp Business?
Yes. It works with both the regular WhatsApp app and the WhatsApp Business app.
Is InBetween an official WhatsApp or Meta integration?
No. InBetween uses the same linked-device technology as WhatsApp Web. That is why it works with your existing number and without the WhatsApp Business API. If you need an official Meta integration, a Business API platform is the better fit.
How much does it cost?
New accounts get 30 days of Pro+ free without a card. After that you can stay on free Basic (25 customer messages per month), or choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited). Cancel monthly.
Is the app available in English?
The website is available in English and six other languages. The app dashboard is currently in Dutch. Setup is three steps (account, QR code, coworker number), and support@in-between.tech can help if you get stuck.
Let the right person answer, from your number.
Set up in about 2 minutes. 30 days of Pro+ free, no card.
InBetween at a glance
- What
- A web app that automatically forwards WhatsApp messages from customers to a coworker or field worker. The reply goes back to the customer from the business number.
- For whom
- Small businesses with one business WhatsApp number and other people doing the work: auto body shops, garages, plumbers and installers, cleaning and maintenance companies.
- What you need
- Your existing WhatsApp or WhatsApp Business number. No new SIM, no extra phone, no WhatsApp Business API.
- Setup
- Create an account, scan a QR code or enter a pairing code (like WhatsApp Web), enter your coworker's number. About 2 minutes.
- Price
- First 30 days of Pro+ free, no card. Then free Basic (25 messages/month), Pro €87/month (2,000 messages) or Pro+ €142/month (unlimited). Cancel monthly. Payment via Mollie (card, SEPA, iDEAL).
- Privacy
- Servers in Germany (Hetzner, EU). Session data encrypted with AES-256-GCM, optional memory-only mode. Customer numbers hidden from the coworker by default.
- Language
- Website in English, Dutch, German, French, Spanish, Russian and Chinese. The app dashboard is currently in Dutch.
- Provider
- InBetween, the Netherlands. support@in-between.tech. App: app.in-between.tech.
