Summon
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- Product Documentation
- Access the latest documentation for Ex Libris products
- Best Practices and How-Tos
- Access a library of valuable how-tos, workflow best practices, and learn how to get the most out of Summon.
- Release Notes
- Stay informed about the features and capabilities included in each product release
- Training
- Learn new skills with our tutorials, recorded training and other materials
- Community Knowledge
- Learn from other customers’ experience, access customer contributed articles and share your own expertise
- Analytics Evidence S10 - When we log into Summon Admin, our identity changes to “Guest”. Frequently we are unable to log into Summon Analytics.
- Analytics Evidence S11 - “Session Usage” report is known to provide incorrect session counts, but is still presented as correct.
- Analytics Evidence S12 - Make open access facet statistics available
- Analytics Evidence S13 - Facets usage - request to view excludes as well as includes
- Analytics Evidence S3 - Most Summon Action Usage Subject Area Filters Do Not Work
- Analytics Evidence S4 - Fields for which Summon Does Not Collect Any Information
- Analytics Evidence S5 - Summon Analytics Not available thru the Alma Analytics Menu Option
- Analytics Evidence S6 - Cannot Isolate Any Information about “Advanced Searches”
- Analytics Evidence S7 - The Summon Zero Results Searches Subject Area provides the ability to limit by field searched, but does not actually collect that information.
- Analytics Evidence S9 - Any staff member who wants to view Analytics must be given full administrative authority over the entire Summon Admin module.
- Analytics Evidence S1 - Popular Searches Weekly Report Returns Last 2 Months
- Analytics Evidence S2 - Simple List of Zero Result Searches Returns Error Message
- Analytics Evidence S8 - Some Canned Reports have Poor Visual Representation
- List of Summon over Alma Instances
- Summon Analytics Evidence Contributors and Subject Areas
- Knowledge Articles
- Answers as provided by our product analysts, to commonly raised questions.
- 360 Link链接出现空白页的问题该如何解决？
- Announcing CAB Abstracts Pilot for Summon
- Are ORCIDs indexed in Summon?
- Can a closed SalesForce case be re-opened?
- Can javascript be added to Summon?
- Chrome browser identifies connection as "Not Secure"
- Customer ability to close Salesforce Cases
- Discrepancy between filtered content types versus search results in Summon
- How are rights mapped from the Client Center to Summon Index?
- How can daily record deletes be captured for Summon or Primo?
- How Can I Add a PubMed Search Box to Summon?
- How can I request new collections to be added to our Discovery Indexes, KnowledgeBases and the Alma Community Zone?
- How can my library mitigate throttling in Summon?
- How do I change date ranges in Summon reports?
- How do I create a new folder or subfolder in Summon Analytics?
- How Do I Edit Existing Custom CSS in the CSS Stylesheet field, which displays an assets.summon.serialssolutions.com URL?
- How Do I Read The Title Clicks Report in Summon?
- How do I remove the proxy URL from the Summon Preview “Source” link to our Institutional Repository home page?
- How do I request a Support Portal Login for a new staff member?
- How do I select and deselect facets in Summon?
- How to show title-level holdings for journals and books in Summon
- Introduction to the Knowledge Center
- Knowledge Center Questions and Answers
- Summon: 360 Link Sidebar Helper Frame Does Not Always Display Next to the Full Text Item
- Summon: Discovery Inclusion Criteria Overview
- Summon: EUR Thesis Repository from Erasmus Universiteit Rotterdam: Content To Be Removed – Jan 2017
- Summon: Infoscience: EPF Lausanne from EPF Lausanne: Content To Be Removed – Jan 2017
- Summon: IP Addresses Do Not Appear in Summon Administration Console
- Summon: Journal of Visualized Experiments Subscriptions - 2022
- Summon: Preview Environment
- Summon: Problems Accessing FTP Site
- Summon: Problems Authenticating Remote Users
- Summon: ProQuest Dissertations and Theses Databases Update
- Summon: RePub from Erasmus Universiteit Rotterdam: Content To Be Removed – Jan 2017
- Summon: Scholars' Bank from University of Oregon: Content Removed -- November 2015
- Summon: Smithsonian Biodiversity Duplicate Records in Search Results
- Summon: Support for RDA Guidelines in MARC21
- Summon: The European Library (TEL): Content To Be Removed - February 2019
- Summon: Troubleshooting "Server Not Found" Errors and Local ISP Issues
- Summon: WTI-Frankfurt eG Databases to be removed - May 2022
- Summon page is blank when accessing via IE11 on Windows 10
- Where can I find the Title Clicks Report Report in Summon?
- Summon Usage Statistics Login Screen
- Summon访问慢或者打不开的问题该如何解决？
- The Ex Libris Central Discovery Index (CDI) – An Overview
- Tips for Advanced Document Searching in the Customer Knowledge Center
- Viewing System Status for SaaS Environments
- What determines whether Image Spotlight shows in Summon?
- What is a granularity mismatch and are there workarounds to improve linking
- What is a Unique Identifier (UID) and why is it necessary for each record?
- What is Case Status, and What Does It Mean?
- What is the difference between Syndetics Unbound vs Syndetics?
- What is the MFT address for uploading the library's catalog to Summon?
- What kinds of things can a library put in Summon Custom Panels?
- What procedure should be followed to alert Ex Libris of a system down?
- Why are all Summon sessions showing United States as the country location, regardless of origin?
- Why are some links from Summon going directly to full text, while others direct to the 360 Link Results page?
- Why are more records processed than updated/deleted in the Summon Content Ingestion Report?
- Why are OpenURL links from EBSCOhost failing?
- Why are there duplicate search results in Summon?
- Why do I get an error page when linking out to EBSCOhost databases?
- Why do I only see United States in the country field in OBI statistics?
- Why are other institutional repositories appearing outside my library's collection in Summon?
- Why do the Client Center and Summon have different content?
- Why isn't my Summon favicon displaying in Firefox?
- Why is there a difference in the number of searches and visits logged in the legacy and new Summon usage systems?
- 为什么Summon后台的数据库中，有一些数据库显示的title数量为0
- 为什么Summon统计报告的数据只有最近7个月的？
- 为什么我下载的Data on Demand报告总是失败
- 为什么某篇文章在Summon发现系统中检索不到?
- 在Summon中点击在线全文，为什么有些直接到出版商平台，有些到360 Link？
- 如何查看Summon使用统计报告？
- 如何知道我馆激活的数据库在Summon中是否可以被揭示，揭示的比例是多少？
- 校园IP地址段有变化，该如何在Summon管理后台更新？
- Product Materials
- Learn more about our product offerings, and how they can serve your needs
