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Terms of service

The terms governing the use of Ludus AI services.

TERMS OF USE FOR THE LUDUS AI SERVICES

Last updated: 5 October 2026

These Terms of Use ("Terms") constitute an agreement ("Agreement") between Ludus AI P.S.A. ("Company", "we", "us", "our") and you or the entity you represent ("User", "you", "your") regarding your use of the Services defined below. If you are entering into these Terms on behalf of an entity, you represent and warrant that you have the legal authority to bind that entity. This Agreement is concluded when the Company activates the User's Ludus account.

1. DEFINITIONS

  • "Services" means, collectively: (a) the Ludus web application at app.ludusengine.com; (b) the Ludus Plugin; (c) the Ludus Installer, the program supplied by the Company that installs and updates the Ludus Plugin in the User's Unreal Engine installations; (d) the Ludus backend services, including the conversational agent and the asset generation services; (e) the Ludus API and the Ludus MCP server operated by the Company; and (f) any documentation, updates and support supplied with the foregoing.
  • "Ludus Plugin" means the Unreal Engine editor plugin supplied by the Company, including its updates.
  • "AI Providers" means third-party providers of artificial-intelligence models and related services engaged by the Company to perform the Agreement, as listed on the provider page referred to in Section 2.4.
  • "Agent Action" means any operation the Services perform on the User's machine, project or account in response to a Prompt, in the categories listed in Section 2B.1.
  • "Project Content" means data from the User's environment, including source files, configuration files, Blueprint graphs, level and asset data, project and file paths, and screenshots.
  • "Prompt" means the text, files and images the User deliberately submits to the Services. Project Content is not a Prompt.
  • "Output" means the response of the Services to a Prompt, including generated text, code, images, sounds, animations, 3D assets, and modifications to Blueprints or other project elements.
  • "Unreal Engine Code Derivatives" means modifications, adaptations and other derivative works of the Unreal Engine source code created by the Company under and in accordance with the licence granted to the Company by Epic Games, Inc.
  • "Epic Games" refers to Epic Games, Inc., 620 Crossroads Blvd., Cary, North Carolina, USA.
  • "User Account" refers to an account created by the User.
  • "Registration" refers to the technical activities involving completion of the electronic registration form and the relevant declarations, including acceptance of these Terms, to activate the User Account.
  • "Subscription" / "Subscription Fee" refer to the plan chosen by the User and the recurring fee for it, as stated in the Price List (Section 4.1).
  • "Privacy Policy" refers to the document describing the Company's processing of data, including personal data, available at ludusengine.com/privacy.
  • "Contact Point" refers to the designated e-mail address and point of contact for communication between the User, the Company and EU authorities, which is hello@ludusengine.com. The Contact Point serves as the point of contact under Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act); communication is accepted in English and Polish.

2. SERVICES

2.1. Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes or, where you are a consumer, for your own lawful purposes. Consumers' statutory rights are unaffected (see Sections 4.5, 9.6 and 11.3).

2.2. The Services allow you to submit Prompts and receive Outputs generated with the assistance of AI models. You are responsible for the content of your Prompts and for ensuring you have the rights and permissions needed to submit them (see Section 6A.3).

2.3. The Company retains all intellectual property rights in the Services, including any modifications, improvements or derivative works. You may not copy, modify, distribute, sell or lease any part of the Services or included software, except as expressly permitted by these Terms.

2.4. The Company uses AI Providers to perform the Agreement. The Company maintains a current, dated list of AI Providers and other sub-processors, stating what each receives and where it processes data, at https://trust.ludusengine.com (Opens in a new tab). The Company may add, remove or replace AI Providers; such changes are reflected on that page, and material changes that affect your use of the Services are notified under Section 2.5. Your Prompts, Outputs and Project Content are transmitted to AI Providers only as necessary to deliver the Services. Data handling is described in the Privacy Policy.

2.5. The Company may update or modify the Services from time to time and will provide notice of material changes affecting your use. The Company may introduce temporary interruptions for technical reasons, about which you will be informed where practicable. Current service status, incidents and planned maintenance are published at https://status.ludusengine.com (Opens in a new tab).

2.6. The Company applies automated content-safety checks to images submitted to or generated by the Services, and may apply automated checks to conversations to detect misuse. The Company may block content identified as prohibited and may remove content that breaches these Terms. A limited number of the Company's staff can access accounts and conversations where necessary for support, security, abuse investigation or legal compliance; such access is restricted, logged and subject to confidentiality obligations. Section 5.3 applies to any enforcement decision.

2.7. The Company may make features available on a beta or preview basis. Beta features are provided without warranty, may be changed or withdrawn at any time, and are excluded from any service commitment in a separate Enterprise agreement. The Company may enable or disable beta features for an account remotely. The User may opt out of beta features in the plugin's settings.

2.8. The Services require a supported version of the Ludus Plugin. The Company publishes the minimum supported version and may refuse requests from versions below it, giving reasonable notice before raising it.

2.9. The User may authorise third-party applications or tools (IDE integrations, MCP clients) to access the User's account through the Ludus API or the Ludus MCP server. Such third-party clients are not part of the Services: they are not supplied, controlled or reviewed by the Company, and the Company has no control over what they send to the Services. Everything submitted through a client the User has authorised, including requests generated by an AI agent operating within that client, is treated as submitted by the User: it constitutes the User's Prompts and Project Content, consumes the User's credits, and is subject to the User's obligations under Section 5. The User should review the terms and privacy documentation of any third-party client before authorising it, and may revoke an authorisation at any time. The Company may suspend or block a third-party client's access for security or abuse reasons. The Company is not liable for the acts or omissions of third-party clients.

2A. COMPONENTS OF THE SERVICES

The Services comprise a hosted component operated by the Company and client components (the Ludus Plugin and the Ludus Installer) that the User installs and runs on the User's own equipment. Sections 2B (Agent Actions) and 6A (Project Content) apply to the Ludus Plugin. The Company licenses the client components to the User on the terms of Section 2; no ownership in them passes to the User.

2B. AGENT ACTIONS ON THE USER'S EQUIPMENT

2B.1. The Ludus Plugin runs on the User's own equipment. When the User asks the assistant to do something, the Services may perform Agent Actions on the User's machine and project, in these categories: (a) reading the project, including source and configuration files, Blueprints and other assets, level content and editor state, and keeping an index of the project in sync with the Services; (b) observing the Unreal Editor, including capturing screenshots and viewport previews; (c) executing scripts and editor commands inside the Unreal Editor process; (d) creating, modifying and deleting project content, including Blueprints, Animation Blueprints, C++ source files, materials, Niagara systems, widgets, behavior trees, PCG graphs, levels and other assets; (e) generating and importing assets, including 3D models, images, textures, audio and animations; and (f) retrieving information from external sources, such as Unreal Engine documentation, at the User's request. Which capabilities are available depends on the User's plan and plugin version.

2B.2. The User expressly authorises the Company to perform Agent Actions in response to the User's Prompts, and acknowledges that some Agent Actions are performed automatically as part of fulfilling a Prompt, without a further confirmation step, subject to the controls in Section 2B.5.

2B.3. Agent Actions can change or delete the User's work. Before using the Services on a project, the User should keep the project under version control or maintain current backups. The Company strongly recommends against using the Services on a project that is not under version control.

2B.4. Model output is not deterministic and may be wrong. Scripts generated by AI models may fail, may have side effects the User did not intend, and may be influenced by content present in the User's project or in files the assistant reads (a risk commonly called prompt injection). The User should not use the Services on projects containing untrusted third-party content without reviewing what the assistant proposes.

2B.5. The User can restrict Agent Actions. The Ludus Plugin provides settings to limit which categories of Agent Action are permitted, including requiring confirmation before script execution and disabling automatic modification of project content. The User may disable the plugin or sign out at any time.

2B.6. The Company may enable or disable individual assistant capabilities remotely, including for security reasons. Where a change materially reduces functionality the User has paid for, Section 4.2 applies.

3. USER ACCOUNTS

3.1. To use the Services you must create a User Account, providing accurate and complete information during Registration. You must be at least 18 years old; by creating a User Account you confirm that you are. The Company will close any account it becomes aware belongs to a person under 18.

3.2. You are responsible for maintaining the confidentiality of your account credentials and for activities under your account. Notify the Company immediately of any unauthorised access or use.

3.3. You may not share your account credentials with anyone else. Authorising a third-party client via the OAuth mechanism provided by the Services (Section 2.9) is a permitted delegated-access route and is not credential sharing. The Company is not responsible for actions of unauthorised persons resulting from the User's omissions.

3.4. The Company may suspend or terminate your account if it reasonably believes you have violated these Terms or engaged in fraudulent, abusive or illegal activity. Section 5.3 (notice and appeal) applies.

3.5. The Ludus Plugin runs inside Unreal Engine. Your use of Unreal Engine is governed by your own licence with Epic Games; the Company grants no rights in Unreal Engine.

3A. TEAMS

3A.1. Team-capable plans, as marked in the Price List, allow several User Accounts to be grouped into a Team, which is managed in the web application. An account belongs to at most one Team at a time.

3A.2. A Team has one or more Admins and may have Managers and Members. Admins use the Services and manage the Team, its members, roles and billing. Managers manage the Team's members but do not use the Services. Members use the Services and see only their own usage. The account that pays for the Team (the billing owner) is an Admin. A Team must always have at least one Admin; the last Admin cannot leave or be removed, and the billing owner cannot leave until billing ownership is transferred.

3A.3. Admins and Managers invite members by e-mail address and assign their role; every member uses the Team's plan. Admins and Members occupy paid seats, charged as set out in Annex No. 1; Managers are free of charge. A person who holds an individual Subscription may join immediately, ending that Subscription, or at the end of its current billing period.

3A.4. A member who is removed or leaves loses Team access immediately and needs an individual Subscription to continue using the Services. If the Team's plan ends or changes to a plan that is not team-capable, the Team is closed and its members lose Team access.

3A.5. Admins and Managers can see the name, e-mail address and usage of Team members, as described in the Privacy Policy. Team roles give no control over a member's privacy choices, including the Model improvement setting (Section 6B.1).

3A.6. Each paid seat carries the plan's subscription credits, which reset every billing period and do not roll over. Credit packs bought for the Team are shared by its members and do not expire.

4. SUBSCRIPTION AND FEES

4.1. Use of the paid features of the Services requires a Subscription. The current plans, credit packs and prices are published in the price list at https://ludusengine.com/#pricing and in the Plans and Credits pages of the web application (the "Price List"). The Price List as displayed to you when you order, including the total price shown before you confirm, forms part of the Agreement. Annex No. 1 states how Subscriptions renew, change and end and how credits work. A Subscription may begin with a free trial where the Price List so provides; Section 4.5 applies to consumers.

4.2. Subscription Fees are non-refundable except as expressly stated in these Terms (including Section 4.5 and Annex No. 1) or required by applicable law. Refund requests must be submitted to the Contact Point. The Company may change the Price List at any time for new orders. A price change for an existing Subscription applies only from the first renewal that falls at least 30 days after the Company has notified you by e-mail; until then your current price applies, and you may cancel before the change takes effect with no further charge.

4.3. If you fail to pay applicable Subscription Fees within 14 days of the due date, your account may be suspended; you will be notified before suspension. The Company reserves the right to pursue legal action for non-payment.

4.4. Enterprise plan Subscriptions are subject to a separate agreement concluded individually with the Company, which will outline the specific terms, conditions and services applicable to Enterprise Users, including the matters referred to in Section 7.5.

4.5. RIGHT OF WITHDRAWAL (CONSUMERS)

4.5.1. If you are a consumer, or an individual entrepreneur to whom consumer protections extend under Polish law, you have the right to withdraw from this Agreement within 14 days of its conclusion, without giving a reason.

4.5.2. To withdraw, you may use the model withdrawal form in Annex No. 2 or send any clear statement to the Contact Point.

4.5.3. The Services are supplied immediately on activation. By starting to use the Services within the withdrawal period, and by ticking the corresponding box at checkout, you expressly request that performance begin before the withdrawal period expires and acknowledge that upon full performance the right of withdrawal is lost. If you withdraw after performance has begun but before it is complete, you pay an amount proportionate to what has been supplied.

4.5.4. A free trial offered in the Price List is separate from, and does not replace, the statutory right of withdrawal.

5. USER OBLIGATIONS

5.1. You agree to use the Services in compliance with applicable laws, regulations and these Terms. You may not use the Services for unlawful, fraudulent or malicious purposes.

5.2. You are prohibited from:

a. sharing your account credentials with unauthorised persons (Section 3.3);

b. using the Services in a manner that infringes intellectual property rights, violates privacy or publicity rights, or harms the Company's reputation;

c. reverse engineering, decompiling or attempting to derive the source code of the Services;

d. using the Services, including any knowledge gained of their functionality, proprietary methods, workflows, data structures (including the structure and nature of Unreal Engine Code Derivatives utilised) or underlying logic, to directly or indirectly design, develop, build, market or sell any product or service that competes with the Services;

e. submitting Prompts that contain spam, unlawful or offensive content, or malicious code; or deliberately submitting (i) special categories of personal data within the meaning of Article 9 GDPR, (ii) personal data of third parties which you have no lawful basis to disclose, or (iii) credentials, API keys or other secrets. You acknowledge that the Services necessarily transmit certain technical data from your environment, including file paths and project metadata that may contain your operating-system account name, as described in the Privacy Policy; that transmission is not a breach of this Section;

f. creating multiple User Accounts or repeatedly registering new accounts to circumvent usage limits, trial periods or subscription requirements. The Company may block access to the Services for Users who engage in such practices, applying the safeguards in Section 5.3.

5.3. ENFORCEMENT, NOTICE AND APPEAL

5.3.1. Where the Company suspends or terminates access under Section 3.4 or 5.2, it will notify the User by e-mail, stating the ground relied on and the facts on which it is based, save where notification is prohibited by law or would defeat the purpose of the measure.

5.3.2. The User may contest the decision by writing to the Contact Point or to privacy@ludusengine.com (both reach the same review queue), preferably within 30 days of notification. The Company will assign the appeal to a person not involved in the original decision and will decide within 14 days, giving reasons. For automated decisions, the 30-day period does not limit the User's statutory rights under Article 22(3) GDPR.

5.3.3. Some enforcement decisions, in particular those relating to repeated use of free trials, are taken automatically, as described in the Privacy Policy's provisions on automated decision-making. In respect of any such decision the User has the right to obtain human intervention, to express their point of view and to contest the decision, in accordance with Article 22(3) GDPR. Section 5.3.2 is the route for exercising those rights. No account is permanently terminated or deleted on an automated signal alone.

5.3.4. The Company will not permanently delete the User's data while an appeal is pending. Where an account is closed, the User may request a copy of their data by writing to privacy@ludusengine.com within 30 days of notification, before erasure begins, except where immediate erasure is required by law. The Company may refuse such a request where the account was closed for fraud or serious abuse; the User's statutory data-protection rights, including the right of access and portability under the Privacy Policy, remain unaffected.

5.3.5. The Company will apply the least restrictive measure appropriate to the breach. Permanent termination is reserved for repeated or serious breaches.

5.4. You are solely responsible for your use of the Outputs. Review Outputs before relying on them (see Sections 2B.4 and 13.4).

6. INTELLECTUAL PROPERTY

6.1. As between you and the Company, the Company owns all right, title and interest in and to the Services, including all intellectual property rights therein.

6.2. Subject to your compliance with these Terms, the Company grants you a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, modify and create derivative works of the Outputs generated for your account, for your business purposes or other lawful purposes consistent with these Terms. As between the parties, you own the Outputs to the extent they are capable of ownership. The Company makes no representation that Outputs are original or that they do not resemble outputs generated for other users, and gives no warranty of non-infringement in respect of Outputs. Where an Output incorporates or is derived from Unreal Engine Code Derivatives, your use of that Output is additionally subject to the Unreal Engine EULA. You are responsible for ensuring that your use of the Outputs does not infringe any third-party rights.

6.3. You retain all rights in your Prompts. You grant the Company a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and process your Prompts for the sole purpose of operating, securing and supporting the Services for you, including transmission to AI Providers under Section 2.4 and, while your Model improvement setting is on, for the purpose described in Section 6B. Except as provided in Section 6B, this licence ends when the Prompt is deleted, save for copies retained in backups until those backups are overwritten.

6A. PROJECT CONTENT

6A.1. You retain all rights in Project Content. Nothing in these Terms transfers ownership of your project, source code, configuration, Blueprints or assets to the Company.

6A.2. You grant the Company a worldwide, non-exclusive, royalty-free licence to reproduce, transmit and process Project Content only to the extent necessary to perform the Services you request, including transmission to AI Providers under Section 2.4 and the reliability and security processing described in the Privacy Policy, and, while your Model improvement setting is on, for the purpose described in Section 6B. Except as provided in Section 6B, this licence is limited in duration to the retention periods stated in the Privacy Policy.

6A.3. You represent that you are entitled to submit the Project Content you submit and that doing so does not breach any third-party licence to which your project is subject. Do not submit Project Content you are contractually prohibited from disclosing to third-party processors.

6B. IMPROVING THE SERVICES AND MODEL TRAINING

6B.1. The Company may use Prompts, Outputs and Project Content to improve the Services and to train and fine-tune the Company's own AI models only while that use is enabled in the User's account ("Model improvement" setting). The setting is off until the User turns it on in the Consent Regions defined in the Privacy Policy, and on until the User turns it off elsewhere; it is presented as a clear choice at onboarding, and can be changed at any time in the User's account. Enabling or disabling it does not affect the User's access to the Services or price. The Company may begin exercising this Section before it first trains any model: while the setting is enabled, the relevant content may be collected and held in a dedicated dataset for later evaluation, algorithm improvement and training, and remains subject to this Section 6B and to the Privacy Policy's provisions on model improvement (including their retention and deletion rules) throughout.

For Team accounts (Section 3A), the setting is individual to each member's account: it governs only Prompts, Outputs and Project Content submitted from that member's account, one member's choice does not extend to any other member, and Team Admins and Managers cannot enable or change it on a member's behalf. Content submitted from a Team member's account is used under this Section 6B only while that member's setting is on.

6B.2. Where the setting is enabled, you grant the Company a worldwide, non-exclusive, royalty-free licence to reproduce and process the relevant content for the purposes in Section 6B.1. Before entering an evaluation or training dataset, content passes through identifier-removal filtering; filtering is not guaranteed to catch every identifier. To the extent content is successfully de-identified, the Company may be unable to locate it in response to an individual request.

6B.3. Disabling the setting or deleting your account stops future use: the affected content is not included in any subsequent training run, evaluation or algorithm-improvement work, and the dataset copy is removed as described in the Privacy Policy's provisions on model improvement. Deleting a conversation from your account does not remove its dataset copy. The Company cannot remove content from a model that has already been trained, and does not represent otherwise. Aggregated or irreversibly anonymised statistics already derived from the content (Section 7.3) can no longer be linked to the User or the content and are unaffected.

6B.4. Where the Services are deployed on an Enterprise customer's own infrastructure under a separate agreement, content processed within that infrastructure does not reach the Company and is not used for model training. The separate Enterprise agreement governs any exceptions.

6B.5. The Company does not sell Prompts, Outputs or Project Content, and does not use them to target advertising.

6B.6. The corresponding processing of personal data is governed by the Privacy Policy, which relies on the User's consent in the Consent Regions defined there and on legitimate interest, with the right to opt out, elsewhere. This Section 6B is an intellectual-property licence only and is not a legal basis for the processing of personal data.

7. PRIVACY AND DATA PROTECTION

7.1. The Company's processing of personal data in connection with the Services is described in the Privacy Policy. The Privacy Policy is an information notice under Articles 12–14 GDPR, not a contractual term: accepting these Terms does not constitute consent to any processing, and where processing is based on consent, that consent is requested and managed separately as described in the Privacy Policy.

7.2. You are responsible for what you choose to submit. The Ludus Plugin provides settings that limit what it transmits. Your obligations under Section 5.2(e) do not discharge the Company's own obligations under data-protection law.

7.3. The Company may use aggregated statistics derived from use of the Services (such as feature usage counts and performance metrics) for analytics, benchmarking and product improvement. Such statistics are either anonymous within the meaning of Recital 26 GDPR or, where they remain pseudonymous personal data, are processed under the legal bases stated in the Privacy Policy. This Section does not authorise use of the content of Prompts, Outputs or Project Content for model training; Section 6B governs that use.

7.4. Where an organisation requires a data processing agreement for personal data it submits through the Services, such an agreement may be concluded with the Company on request via the Contact Point; where concluded, it prevails over this Section 7 in case of conflict.

7.5. Enterprise deployments on the customer's own infrastructure are governed by the separate Enterprise agreement. In such deployments the Company does not have access to the customer's accounts, content or logs processed within that infrastructure, and the responsibilities of the parties for that data are allocated in the separate agreement.

8. TERM AND TERMINATION

8.1. These Terms remain in effect until terminated by either party in accordance with this Section.

8.2. You may terminate at any time by closing your User Account using the self-service tools in the Services, or by contacting the Contact Point if those tools are unavailable. The Company may terminate these Terms and your access upon notice to you, subject to Section 5.3 where termination is enforcement-related.

8.3. On termination your right to access the Services ceases immediately. You may request a copy of your data by writing to privacy@ludusengine.com within 30 days after termination, subject to Section 5.3.4. After that period the Company erases or irreversibly anonymises your personal data in accordance with the retention schedule in the Privacy Policy, except where retention is required by law (principally accounting records, which the Company must keep for five years from the end of the relevant tax year) or is necessary to establish, exercise or defend legal claims. Copies in backups are overwritten within 90 days after deletion, as stated in the Privacy Policy; they are not restored into live systems.

8.4. The following Sections survive termination: 5 (User Obligations), 6, 6A and 6B (Intellectual Property), 7 (Privacy and Data Protection), 9 (Disclaimers and Limitations of Liability), 10 (Indemnification), 11 (Dispute Resolution) and 12 (General Terms).

9. DISCLAIMERS AND LIMITATIONS OF LIABILITY

9.1. Except as set out in Section 9.5 and as required by mandatory law, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

9.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES.

9.3. THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $1000 USD. For Enterprise Users, the liability terms of the separate Enterprise agreement supersede this Section 9.3 where explicitly included; otherwise this Section applies.

9.4. THE LIMITATIONS IN THIS SECTION APPLY EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF THE LIABILITY EXCEEDING THEM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME LIMITATIONS MAY NOT APPLY TO YOU.

9.5. Nothing in these Terms excludes or limits the Company's liability for damage caused intentionally, or for any liability that cannot be excluded or limited under mandatory applicable law, including the statutory rights of consumers in respect of the conformity of digital content and digital services.

9.6. Where the User is a consumer, the limitations in Sections 9.2 and 9.3 apply only to the extent permitted by the mandatory law applicable to that consumer, and the User's statutory rights are unaffected.

10. INDEMNIFICATION

You agree to indemnify, defend and hold harmless the Company and its officers, directors, employees and agents from and against any claims, disputes, demands, liabilities, damages, losses, costs and expenses (including reasonable attorneys' fees) arising out of or in connection with (a) your use of the Services in violation of these Terms, (b) your Prompts, Project Content or use of Outputs in breach of Section 6A.3 or applicable law, or (c) your violation of any third-party rights. This Section does not apply to consumers to the extent it would conflict with mandatory consumer-protection law.

11. DISPUTE RESOLUTION

11.1. If a dispute arises, the parties will first try to resolve it informally. Failing that, and except for disputes related to the Company's intellectual-property rights, all disputes arising out of or in connection with these Terms will be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with those Rules.

11.2. The seat of arbitration is Gliwice, Poland; the language is English; the governing law is the substantive law of Poland.

11.3. Sections 11.1 and 11.2 do not apply where the User is a consumer. A consumer may bring proceedings before the courts of the Member State in which the consumer is domiciled, and the Company may bring proceedings against a consumer only before those courts. Nothing in these Terms deprives a consumer of the protection of mandatory provisions of the law of their country of habitual residence.

11A. COMPLAINTS

11A.1. You may submit a complaint about the Services at any time to the Contact Point, stating your account e-mail, a description of the problem and the remedy sought.

11A.2. The Company will acknowledge a complaint within 7 days and respond substantively within 14 days of receipt.

11A.3. Where the User is a consumer and the Services do not conform with the Agreement, the User has the statutory right to have them brought into conformity and, where that is not possible or not done within a reasonable time, to a price reduction or termination, in accordance with the Polish Act on Consumer Rights (ustawa o prawach konsumenta).

11A.4. A consumer may also use out-of-court complaint and redress mechanisms, including the provincial inspectorates of the Trade Inspection (Wojewódzkie Inspektoraty Inspekcji Handlowej) and the municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów).

12. GENERAL TERMS

12.1. You may not assign or transfer these Terms without the Company's prior written consent; any attempt is void. The Company may assign or transfer these Terms without restriction, except where mandatory consumer law provides otherwise.

12.2. Notices from the Company are given by e-mail to the address associated with your account and are deemed given on the day after sending. Notices concerning suspension, termination or a material change to the Services take effect no earlier than 7 days after they are sent, except where immediate effect is required for security or by law.

12.3. These Terms are governed by the laws of Poland, without regard to conflict-of-law provisions. In matters not regulated, the Polish Civil Code and, for Enterprise Users, the separate Enterprise agreement apply. Section 11.3 applies to consumers.

12.4. These Terms constitute the entire agreement between you and the Company regarding the Services and supersede all prior understandings regarding that subject matter.

12.5. Failure to enforce any right or provision is not a waiver. A waiver is effective only in writing, signed by a duly authorised representative of the Company.

12.6. If any provision is held invalid, illegal or unenforceable, the remaining provisions continue in full force.

12.7. Questions about these Terms may be sent to the Contact Point.

13. AI TRANSPARENCY

13.1. The Services are an artificial-intelligence system within the meaning of Regulation (EU) 2024/1689. The User is interacting with an AI system, not with a natural person, and the Services state this in the interface.

13.2. Content generated through the Services, including images, sounds, animations and 3D assets, is artificially generated, in whole or in part, by the AI models of the Company's AI Providers. The Company, together with its AI Providers and where technically feasible, is implementing machine-readable marking of generated image, audio and 3D asset files identifying them as AI-generated, in accordance with Article 50(2) of that Regulation. Such marking may already be present for some categories of generated files and is being extended to the remaining ones; the Company will complete this roll-out no later than the date from which that obligation applies to the Services.

13.3. Where the User publishes or distributes AI-generated content produced through the Services, the User may have their own disclosure obligations under Article 50 of that Regulation, in particular for content resembling real persons or informing the public on matters of public interest. The User is responsible for complying with those obligations.

13.4. Outputs may be inaccurate, incomplete or unsuitable for the User's purpose. The User is responsible for reviewing Outputs before relying on them. Sections 2B.4 and 5.4 apply.

ANNEX NO. 1: SUBSCRIPTIONS, PLAN CHANGES AND CREDITS

  1. The plans, seats, credit packs and prices available at any time are published in the Price List (Section 4.1). Prices are stated in USD and exclude VAT and other taxes, which are calculated at checkout for your country and tax status; the total price, including tax, is shown before you confirm a purchase. Plans no longer offered in the Price List remain available to Users subscribed to them until they change plan or cancel.
  2. A Subscription runs for the billing period you choose (monthly or yearly) and renews automatically at the end of each period at the price then in force for your plan, unless you cancel before the period ends.
  3. Where the Price List offers a free trial, it requires a payment method and converts automatically into a paid Subscription when it ends unless you cancel before then, at no charge. Trial credits are available during the trial only and do not carry over. The Company sends a reminder before the trial ends and may offer to extend a trial once. Trial eligibility is subject to Section 5.2(f); Sections 4.5 and 5.3 apply.
  4. A change to a plan whose charge per billing period is higher than your current one, or to a higher tier combined with a change of billing period, takes effect immediately: the unused part of your current period is credited, the difference is invoiced at once and a new billing period starts on the day of the change. Any other change, including a change from yearly to monthly billing, takes effect at the end of the current billing period; until then your current plan continues, and you may cancel the pending change before it takes effect. Subscription credits are set to the new plan's allowance when the change takes effect.
  5. You may cancel at any time in the web application; access continues until the end of the current billing period and no further fees are charged. A Subscription with an unpaid invoice ends immediately on cancellation. Subscriptions cannot be paused. Cancellation does not limit the consumer right of withdrawal (Section 4.5) or termination under Section 8.
  6. If a renewal payment fails, the Company retries it and notifies you; credit packs cannot be bought while a payment is outstanding, and Section 4.3 applies.
  7. On team-capable plans, each Admin and Member occupies a paid seat at the plan's seat price; Managers are free. A seat added on a monthly plan is charged for the current billing period at once; a seat added on a yearly plan is charged pro rata for the rest of the period. Removing a seat, or changing a paid role to Manager, lowers the number of seats from the next renewal; the current period is not refunded.
  8. Subscription credits are allocated per billing period (per paid seat on team-capable plans), reset at the start of each period and do not roll over. Credit packs are a one-time purchase, never expire and are available until used; packs bought for a Team are shared by its members. The Company may adjust the credit cost of operations to maintain service quality and fairness, with at least 7 days' notice by e-mail or in the Services of material changes affecting active Subscriptions or purchased credits.
  9. A User who holds an individual Subscription and joins a Team may do so immediately, in which case the individual Subscription ends, its remaining subscription credits are added to the User's credit pack balance and any unused part of a yearly fee is refunded pro rata, or at the end of the current billing period.
  10. Fees are refundable only as stated in these Terms or required by law. If the Company terminates the Agreement for reasons other than your breach, it refunds the unused part of purchased credit packs pro rata.
  11. The Company may offer discounts or promotional prices at its discretion, subject to the terms of the offer.
  12. Enterprise Subscriptions, including self-hosted options, are priced and governed by the separate agreement (Section 4.4).

ANNEX NO. 2: MODEL WITHDRAWAL FORM (CONSUMERS)

(Complete and return this form only if you wish to withdraw from the Agreement.)

To: Ludus AI P.S.A., Wincentego Pola 27/1-10, 44-100 Gliwice, Poland, hello@ludusengine.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service: Ludus AI Services subscription (plan: ____________).

  • Ordered on: ____________
  • Account e-mail: ____________
  • Name of consumer(s): ____________
  • Address of consumer(s): ____________
  • Signature (only if this form is notified on paper): ____________
  • Date: ____________

(*) Delete as appropriate.