Case Management
EVERY CUSTOMER INTERACTION. ONE CLEAR VIEW.
Case Management
Case Management in PrintVis helps your print business deliver faster, more consistent customer service by keeping every customer interaction, inquiry, and issue in one place. With complete visibility into customer communications, service requests, delivery dates and job-related activities, your team can resolve issues more efficiently and strengthen customer relationships.
Improve customer satisfaction
Respond faster and provide consistent service across every customer interaction.
Increase team productivity
Keep communications, tasks and case information together in one system.
Reduce missed requests and follow-ups
See case status, ownership and next actions at a glance.
Build stronger customer relationships
Give your team access to complete customer history for more proactive service.
ONE PLACE FOR EVERY CUSTOMER CASE
Keep every customer case connected from request to resolution.
PrintVis is built to ensure that every case, at any time, has someone designated as being the “current responsible.” At different stages of a case it is assigned to different users on your team. You will never lose track of a case, and complete data for every order is at your fingertips, resulting in true and complete print management. With all interactions connected to jobs, orders, and business data, your print business can provide faster resolutions, improve service quality, and increase customer retention.
- Streamline customer service management by tracking inquiries, complaints, requests, and follow-up activities from a single workspace.
- Improve support ticket management and case resolution with complete visibility into customer history, job details, and communication records.
- Connect customer service, sales, and production teams through an integrated print management ERP that ensures every customer interaction is informed and actionable.
CLEAR RESPONSIBILITY
Always know who owns the next step.
Every case in PrintVis has a current responsible person.
As the cases progresses, responsibility can move from the estimator to sales, production coordination, the shop floor and other teams. The case remains visible until the responsible task has been completed and it moves forward in the process.
This helps reduce missed handovers and gives each employee a clear overview of the cases that need their attention
- Assign responsibility throughout the case lifecycle
- Give employees a focused view of active cases
- Reduce missed tasks and handovers
- Keep information available to the right person at the right time
10.000+
Daily Users in Print Production
29+ Years
Of Print Industry Experience
40+ Countries
Served by PrintVis Worldwide
Ready to streamline
your job
management?
See how PrintVis helps your team manage customer cases, respond faster and keep every request moving from inquiry to delivery.
