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Knowledge Base

Practical installation guides, project preparation advice and answers for professional vehicle wrap shops.

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3M certification opportunities, network meetups, and hands-on training sessions to advance your skills.

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File Prep

Prepare your artwork and project details for free file review before printing.

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General

How do I contact Wrapmate support?
Email us at proservices@wrapmate.com and we'll get back to you as soon as possible.
What areas does Wrapmate serve?
Wrapmate coordinates projects across the United States. Confirm shipping options and installation availability for your specific location during project planning.
Which services can I order through On Demand?
Choose Print Only, Design + Print, Print + Install, or full-service Design + Print + Install. Printing is part of every combination; design and installation are not offered as standalone On Demand services.
Do I need Pro+ to use On Demand?
No. Pro+ is an optional savings membership, not a requirement for ordering On Demand services. You can order design, printing, and installation in the available combinations without a Pro+ subscription.
Can I use my own artwork?
Yes. Choose Print Only to upload production-ready artwork for printing and shipping, or add installation with Print + Install. Add Design when you need our team to create the wrap.
How do I start a project?
Select Start a project, add your vehicles, choose your services, and provide the files and job details. You can review the project before checkout.

On Demand Design

Do I receive production files?
No. Once your design is approved, Wrapmate handles production directly through our wholesale service — printed on 3M material and shipped to your door.
What do I need to provide?
Your customer's vehicle information, logos, and brand assets — plus either an existing design for our team to recreate and template, or any creative direction you'd like us to use as a starting point.
How much does this service cost?
$199 covers a design with three revisions. Each time we update your design, you'll get an installation proof, a design proof, and a wholesale production quote.
How many revisions are included, and what if I need more?
Up to three revision rounds are included per design request. If those rounds are exhausted, contact the team to resolve next steps rather than assuming additional rounds are automatically available.
How much does production cost?
We charge wholesale production rates for all of our designs.
How is shipping priced?
Shipping prices are based on UPS rates, shipping zone, and the speed you choose at checkout, from Ground to Next Day Air. Orders over $700 get free ground shipping. The $50 handling fee is also waived on orders over $700 — even if you choose expedited shipping.
How long until I see my first design?
The average initial design turnaround is two business days. Check project updates for your job's status; this average is not a guaranteed deadline.
How long does a revision take?
The average revision turnaround is two business days. Timing depends on the project and submitted feedback.
How long does production take?
Allow 2 business days for production after design approval and production payment, plus transit time for the shipping speed you choose at checkout, from UPS Ground to Next Day Air.
What vehicles can you design for?
We design for cars, trucks, vans, box trucks, and specialty vehicles. If we don't already have a template for your vehicle, we'll just need a couple of measurements to get your design started.
What do the proofs include?
Design proofs across every vehicle panel with coverage maps, plus an installation proof with seam placement, panel breakdowns, and install sequencing for your team.
Can my customer brief the design directly?
Yes. Send them a branded link and they share logos, colors, and ideas after checkout.
Will my customer know Wrapmate is involved?
Every customer-facing proof and review page carries your shop's logo and colors, so the customer relationship stays yours.

On Demand Printing

What types of prints can I order through Wholesale Printing?
We offer full vehicle wraps, partial wraps, decals, window perforated vinyl, wall murals, and custom large-format prints. All prints use premium 3M materials and are quality-checked before shipping.
What is the typical turnaround time for print orders?
Allow 2 business days for production after your files are approved and production payment is confirmed, plus transit time for the shipping speed you choose at checkout, from UPS Ground to Next Day Air.
What file formats do you accept for print orders?
Every production file receives free review to catch setup mistakes before print. Gather your best available original artwork and project details. Detailed export requirements are being confirmed; do not alter your originals based on conflicting older specifications.
What materials do you use for printing?
Our options include printed wrap film, clear film, perforated window film, reflective film, low surface energy film, and 3M 2080 color-change film. Laminate options include Gloss, Luster, and Ultra Matte, depending on the film and configuration. 3M 2080 comes with its own factory finish rather than an added laminate. Materials are available in 54″ and 60″ widths; widths vary by film and configuration.
How is shipping handled for print orders?
Orders are carefully rolled and packaged to prevent damage during transit. We ship via UPS, and you choose your shipping speed at checkout, from Ground to Next Day Air. Ground shipping is free on orders over $700. A $50 handling fee is included on orders under $700 and is waived on orders over $700. Tracking information is provided once your order ships.
What is a tag, and how do I use it?
A tag identifies which panel a piece belongs to, so you know exactly where it goes during installation. Place your tag somewhere that will be trimmed off the vehicle, or in an easy-to-cut spot on the panel.
What is a contour cut (kiss cut)?
A contour cut, also called a kiss cut, follows the shape of your design through the adhesive material while leaving the backing liner intact. Describe intended cuts for file review; technical cut-line specifications are being confirmed.
What is a through cut?
A through cut passes through both the adhesive material and backing liner. Describe intended cuts for file review; technical cut-line specifications are being confirmed.
How do I set up Pantone colors in my file?
Provide existing brand-color references and preserve original production values. Color-profile and export specifications are being confirmed; screen swatches do not guarantee printed color.
What color space should I use for my file?
Keep your original artwork and tell us about important brand colors or matching requirements. Color-profile requirements are being confirmed. Free file review helps identify setup issues before printing; screen colors are not a printed-color guarantee.
What is light cutting?
Light cutting refers to a large panel with two or more square-cut sides.
What's the minimum cut size and spacing for my file?
Include intended cut dimensions and spacing for free file review. Detailed cutting specifications are being confirmed.
What layers should be in my file?
Keep an editable original and identify requested through cuts, contour cuts and important brand-color references. Detailed layer and export specifications are being confirmed.
Why do I need to premask my cut graphics?
3M premask helps hold cut elements in place and keeps their spacing intact from shipping through installation.
Are print orders covered by a warranty?
Confirm applicable written material and project warranty terms before committing to a customer. Coverage depends on the product and application; this FAQ does not establish a duration or manufacturer-program eligibility.
Can I see the color before it prints?
Yes. Add a printed color sample to review color before production. Current sample pricing is shown when you add it to your project.
Can I order for a whole fleet at once?
Yes. Set your vehicle count once and skip the repeat data entry.
Where do you ship?
Orders ship via UPS direct to your shop, and you choose the shipping speed at checkout, from UPS Ground to Next Day Air. Each shipping label includes a reference ID that matches your project.

On Demand Install

Can I book install on its own?
No. Install is always paired with a Print order, with or without Design.
Where is install available?
Installation is coordinated through our nationwide network. Availability and scheduling are confirmed for each job based on the location and project details.
Are installs covered by a warranty?
Confirm applicable written installation and material terms for your project. This FAQ does not establish a warranty duration or coverage promise.
Will my customer know Wrapmate is involved?
Install is coordinated through your portal, so the customer relationship stays yours.
How is my installation date confirmed?
Share your preferred dates and available weekdays when you request installation. These are scheduling preferences, not a confirmed booking. The installation date is confirmed as the job is coordinated with an installer.

Install Network

How do I join the Wrapmate Pro Installer Network?
Use Apply Now on the Installer Network page to submit your experience, certifications and portfolio. The team reviews applications; submitting one does not guarantee acceptance or a response date.
What are the requirements to become a Wrapmate Pro?
We look for installers with at least 2 years of professional wrap experience, a portfolio of quality work, proper business insurance, and a commitment to customer satisfaction. You must operate from a dedicated commercial shop location—home or garage-based operations don't qualify. 3M certification is preferred but not required—we offer certification opportunities to network members.
How do I get paid for completed projects?
Follow the payment terms in your written project agreement. Submit required completion documentation and coordinate outstanding approval items with the project team. This FAQ does not guarantee a payout date.
How are projects assigned to installers?
Project opportunities depend on location, availability and project requirements. Confirm scope and scheduling before accepting. Network participation does not guarantee project volume.

Pro+

What does Pro+ include?
For $199/month, Pro+ includes one free custom vehicle wrap design each billing month, 50% off additional base designs, and 5% off every production order with no minimum spend. Annual billing is also available for $1,990/year, with the same monthly benefits.
How much are additional designs?
Active Pro+ members pay $99.50 for each additional base design instead of $199—a 50% discount. Adaptations are separate and are not included in the base-design discount.
Does the free design roll over?
No. You receive one included base design per billing month, and unused designs do not bank or roll over. Your account shows the remaining allowance and benefit period end.
What counts as one design?
One concept for one vehicle, including up to three revision rounds plus design and installation proofs. Adapting the same concept to another vehicle type is charged separately. Unique designs for different vehicles are separate designs.
Is the included design a full design?
Yes. Your included design uses the same team and process as a paid base design, with up to three revision rounds plus design and installation proofs. Printing and installation are charged separately.
What does the production discount cover?
Active Pro+ members save an additional 5% on wholesale production orders of any size, with no minimum spend. The discount excludes adaptations, installation, taxes, and shipping.
What happens if I cancel?
Manage cancellation securely in the Stripe Billing Portal from your account. Your account shows the scheduled access end date.