Full bays. Cars out on time.

Mallet checks cars in by VIN, texts photo inspections for line-by-line approval, orders parts, runs the technician board, takes payment and brings customers back.

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RO 4127 · 2019 Honda CR-VVIN decoded · 62,100 mi
Inspection · 2 red, 3 yellow texted to Dana Brooks9:12 am
Front brakes $486.20 approvedcabin filter declined → due at 67,000 mi
Pads backordered at Worldpac→ PartsTech +$8.40Dana re-approved 10:05
Bay 3 · Luis Romero2.4 hrs sold · promise 5:00 pmready 4:10
Paid by text$531.70 incl. 7.5% tax4:18 pm

RO 4127 · Mon Oct 19

7:41 drop-off. 4:30 pickup.

One customer’s CR-V through every stage of a Monday at the shop.

Check-in
7:41 am
Key drop · mobile check-in
VIN decoded · 62,100 mi
Inspect
9:12 am
2 red, 3 yellow
Texted to Dana Brooks
Approve
9:24 am
Front brakes $486.20
Cabin filter declined
Parts
9:41 am
Pads backordered at Worldpac
PartsTech, re-approved 10:05
Work
1:40 pm
Bay 3 · Luis Romero
2.4 hrs sold · ready 4:10
Pay
4:18 pm
Paid by text · $531.70
Collected 4:30

Dana Brooks · 2019 Honda CR-V EX · advisor Kayla Ortiz

Promise 5:00 pm · kept

Check-in · 7:41 am

Keys in the box.
Car on file.

Dana checks in from her phone at the drop box. Mallet decodes the VIN and has the repair order ready when Kayla opens it.

7:41

Buckeye Auto Repair

Drop-off check-in

Name: Dana Brooks · verified by text
Vehicle: 2019 Honda CR-V · OH JKV 4471
What’s wrong?: Brakes squeal when stopping
Key: Drop box · slot 14

Checked in 7:41 am

RO 4127

Opened 7:52 am · Kayla Ortiz

VIN 5J6RW2H52KL014382Decoded

2019 Honda CR-V EX · 1.5L turbo I4 · AWD · CVT

Mileage in: 62,100 mi
Last visit: Tue Apr 14 · 56,480 mi · oil service
History: 6 visits · 5 imported from Tekmetric
Inspection: 39-point courtesy · no charge

Inspect · 8:40 – 9:12 am

Measured,
photographed,
texted.

Luis inspects 39 points on a tablet. Every red and yellow item carries a measurement and a photo.

RO 4127 · 2019 Honda CR-V · Luis Romero

Test drive 7.8 mi · squeal confirmed

2 red3 yellow34 green

Front brake pads2 mm · rotors scored
Brake fluid3.5% moisture
Cabin air filterDirty · 12,300 mi since change
Rear tires4/32 in
Battery68% health

Buckeye Auto Repair · 9:12 am

Hi Dana, your CR-V inspection is ready. 2 items need attention now and 3 to watch. Photos and prices here:

View inspection

Delivered 9:12 · opened 9:19

Approve · 9:05 – 9:24 am

Approved line by line.

The agent prices what Luis found. Dana says yes to the brakes and not now to the filter.

Estimate drafted by the service advisor agent · 9:05 am

Pads 2 mm, rotors scored → front pads and rotors: MOTOR 1.6 hrs
Fluid 3.5% moisture → brake fluid flush: MOTOR 0.8 hrs
Labor 2.4 hrs × $135.00: $324.00
Parts in stock · Worldpac: $162.20
Front brakes: $486.20

Checked by Kayla Ortiz · 9:10 am

9:24

Your CR-V · RO 4127

Front brakes · pads, rotors, fluid$486.20
Approved
Cabin air filter$64.80
Declined
Rear tires 4/32 in · watch
Battery 68% · retest next visit

Approved$486.20 + tax

Signed Dana Brooks · 9:24 am

Declined work

Cabin air filter · $64.80
Declined Mon Oct 19 at 62,100 mi

Due at 67,000 mi

Kept with photo and price

Parts · 9:41 am

Pads backordered. Promise still 5:00.

The agent finds pads in stock nearby, reprices the line and checks Bay 3’s afternoon. Dana re-approves by text.

Worldpac · front ceramic pads

Backordered · ETA Wed Oct 21

Ready Wed 3:00 pm · misses promise

Morse Rd supplier · via PartsTech

In stock · delivery 11:15 am

Pads $66.85 (was $58.45): +$8.40
Front brakes now: $494.60

Est. ready 4:15 pm · promise 5:00 holds

9:41 amWorldpac backorder notice
9:44 am2 options ready
9:50 amKayla approved the order
9:52 amRevised line texted to Dana
10:05 amDana re-approved
11:20 amPads received · scanned to RO 4127

Customer promise changed: noBay 3 at 1:40 pm · ready 4:10 pm

Technician board · 1:45 pm

Six bays on one board.

Every car’s stage, promise and clock, live. Technicians start and stop jobs from the bay.

Bay 1
Andre Wallace
RO 4129 · 2017 Ford F-150
Rear brakes
In work
Promise 3:00 pm
Clock 0:52
Bay 2
Mei Lin
RO 4125 · 2020 Toyota Camry
60,000 mi service
Quality check
Promise 2:00 pm
Bay 3
Luis Romero
RO 4127 · 2019 Honda CR-V
Front brakes
In work
Promise 5:00 pm
2.4 hrs sold · clock 0:05
Bay 4
Jake Kowalski
RO 4130 · 2014 Chevrolet Equinox
Check engine · P0420
Waiting approval
Texted 1:20 pm
Bay 5
Chris Novak
RO 4132 · 2018 Nissan Rogue
Oil and tire rotation
In work
Promise 2:30 pm
Bay 6
Alignment rack
RO 4133 · 2021 Subaru Outback
Four-wheel alignment
Next · Mei at 2:15 pm

Waiting parts · RO 4134 · 2016 Jeep Wrangler

Water pump · Worldpac ETA Tue 9:00 am

Promise moved to Tue 12:00 pm · customer told 10:40 am.

Agent

Next blocker · RO 4130

Estimate texted 1:20 pm, not opened.

Ben Carter calls at 2:00 pm.

Luis Romero · clocked in 7:28 am · 6.1 hrs sold today

Pickup · 4:06 – 4:30 pm

Paid before she reaches the counter.

Luis signs off the road test, Dana gets a ready text with her balance and pays from her phone. QuickBooks has it a minute later.

4:18

Buckeye Auto Repair

Hi Dana, your CR-V is ready. Balance $531.70. Pay here and skip the line:

Invoice 10418 · RO 4127

Labor · 2.4 hrs: $324.00
Parts: $170.60
Subtotal: $494.60
Sales tax 7.5%: $37.10
Total: $531.70

Paid with Apple Pay · 4:18 pm

Quality check · RO 4127

Road test 4.2 mi
Pedal firm, no noise
Lug nuts 80 ft-lb

Signed Luis Romero · 4:06 pm

Ready 4:10 pm

QuickBooks Online · synced 4:19 pm

Invoice 10418 · $531.70
Payment · Apple Pay · $531.70
Sales tax · Franklin County 7.5% · $37.10

Collected 4:30 pm · 62,112 mi out · keys returned

Tue Oct 20 · Priya's Odyssey · 104,650 mi

Timing belt due at 105,000 mi

$780.00

Book

Follow-ups · Tue Oct 20

Priya Shah · 2013 Honda Odyssey
Timing belt declined Jun 3 at 101,200 mi · due at 105,000 mi
Replied 104,650 mi · quote refreshed $780.00
Booked Mon Oct 26, 8:00 am
Marcus Hill · 2021 Toyota RAV4
Oil service due at 45,000 mi
Booked Thu Oct 22, 8:00 am
Tom Avery · 2015 Ford Escape
Rear brakes declined Aug 18
Text failed · landline→ emailed 9:02 am
Approved 2:05 pm
Dana Brooks · 2019 Honda CR-V
Cabin air filter declined Oct 19 at 62,100 mi · due at 67,000 mi
Not due · no message
Greg Paulsen · 2010 Jeep Liberty
Vehicle sold
Reminders stopped

Week of Oct 19 – 23: 41 follow-ups · 12 booked · $6,940.00 back on the board

Follow-up · Tue Oct 20

Back when
the miles
say so.

The agent tracks declined work and service intervals by mileage, refreshes each price and drafts the text for Kayla to send.

Week of Oct 19 – 23

96 cars at a $512.40 ARO.

Every number opens the repair orders behind it.

Weekly report · Buckeye Auto Repair

Sent Sat Oct 24, 7:00 am

Car count: 96
ARO: $512.40
Sales: $49,190.40
On promise: 91 of 96

Cars by day · Mon 21 · Tue 19 · Wed 18 · Thu 20 · Fri 18 · 5 promises moved ahead of time, customers told

Technicians

Technician	Sold hrs	Clocked hrs	Efficiency
Luis Romero	46.8	41.5	113%
Andre Wallace	44.1	40.0	110%
Mei Lin	39.6	40.0	99%
Jake Kowalski	35.2	38.5	91%
Chris Novak	28.9	32.0	90%
Shop	194.6	192.0	101%

Labor $26,271.00 · Parts and fees $22,919.40 · Declined work booked back $6,940.00

Moving in · Mon Oct 5

31,906 Tekmetric repair orders, all searchable.

Customers, vehicles, history, canned jobs and open work come across before cutover. Run it yourself with one line.

$ curl -fsSL https://runeditrun.com/install.sh | sh -s -- dev just-every/run-mallet
# installs rer, then gets and starts Mallet on your computer
# Already have Node 22 or later? npx -y @runeditrun/rer dev just-every/run-mallet

Tekmetric import

Reviewed Sun Oct 4, 6:12 pm

Customers4,812 / 4,812
Vehicles6,247 / 6,247 · 3 duplicate VINs merged
Repair orders31,906 / 31,906
Declined work1,318 items · due mileage kept
Smart Jobs → canned jobs84 / 84
Parts matrix · labor rate$135.00 / hr
Inspection templates6 / 6
Inventory1,204 SKUs · $38,412.60 matched
Open work9 ROs · 22 appointments

Shadow compare RO 3987 · $612.48 = $612.48 ✓ · cutover Mon Oct 5, 7:00 am

Keys back by five.

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