All Systems Operational

Pomelo Website Operational
Developer Website Operational
Mastercard Network Operational
Visa Network Operational
Crypto Service Operational
Reporting Service Operational
Tokenization Service Operational
3DS service Operational
Fraud Services Operational
General APIs Operational
Cards Service Operational
Users Service Operational
Dashboard Service Operational
Core Services Operational
Embossing Service Operational
Shipping Service Operational
Chargebacks service Operational
ARG Operational
Identity Service Operational
BR Operational
Identity Service Operational
CO Operational
Servibanca Network Operational
MX Operational
Prosa Network Operational
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Nov 8, 2026

No incidents reported today.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Resolved - The service has been fully restored and is functioning normally.
Nov 6, 12:46 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Nov 6, 12:41 GMT-03:00
Investigating - We are currently investigating an issue affecting transactions that use 3D Secure (3DS) authentication. Our technical team is working to identify the cause and resolve the issue as quickly as possible. We will provide updates as more information becomes available.
Nov 6, 12:38 GMT-03:00

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.