Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RocketNet is defined by a standout frontline support team set against growing frustration with the underlying service. Customers consistently name individual agents who resolve issues quickly, often after hours. A recurring theme, however, is intermittent connectivity, speeds below the advertised package, and billing that continues after cancellation, leaving long standing customers questioning whether the provider has slipped.
Top Strengths:
- •Customer Service & Support Quality: Named agents such as Katlego, Ashley, Silence Malefane, Queen and Asemahle are repeatedly praised for patience, competence and willingness to help late at night. Customers describe issues being resolved within minutes and credit specific agents with retaining their business.
Replied to 79% of negative reviews
Reply time on negative reviews: 352h 48m
TrustIndex
6.7
Ranking
#11
in Fibre & Broadband
Reply Time
156h 19m
NPS Score
0
Recommended: Likely
Replied to 79% of negative reviews
Reply time on negative reviews: 352h 48m
Dec '25 - Nov '26
Frequently Asked Questions About RocketNet
What do customers say about RocketNet?
Based on recent customer reviews, RocketNet is defined by a standout frontline support team set against growing frustration with the underlying service. Customers consistently name individual agents who resolve issues quickly, often after hours. A recurring theme, however, is intermittent connectivity, speeds below the advertised package, and billing that continues after cancellation, leaving long standing customers questioning whether the provider has slipped.
What is RocketNet's biggest strength?
RocketNet's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named agents such as Katlego, Ashley, Silence Malefane, Queen and Asemahle are repeatedly praised for patience, competence and willingness to help late at night. Customers describe issues being resolved within minutes and credit specific agents with retaining their business.
What are the most common complaints about RocketNet?
The most common complaint about RocketNet, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers describe connections switching on and off for days, outages lasting two days or longer, and throughput far below the package purchased. Faults are frequently attributed to Vumatel or Frogfoot while neighbours on other providers remain online.
How does RocketNet compare to other Fibre & Broadband companies?
RocketNet scores 2.9 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (4.3); their weakest is Billing & Contracts (1.6). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is RocketNet trustworthy?
RocketNet has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 111 reviews in the last 12 months. They reply to 79% of negative reviews, typically within 352 hours 48 min. Hellopeter has tracked RocketNet across 991 total reviews. How is the TrustIndex calculated? →
Recent reviews (111)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Katlego assist me and solved my problem
Katlego assist me and solved my problem. She also gave answers to all my questions. Thanks
1 reviews | Active since Nov 2026
Katlego assist me and solved my problem
Katlego assist me and solved my problem. She also gave answers to all my questions. Thanks
1 reviews | Active since Jun 2020
Service excellence
Best service I have received in a long time. Signed up, service was installed and activated in less than 2 days. Whatsapp chats are convenient and they updated me step by step. Well done guys
1 reviews | Active since Jun 2020
Service excellence
Best service I have received in a long time. Signed up, service was installed and activated in less than 2 days. Whatsapp chats are convenient and they updated me step by step. Well done guys
1 reviews | Active since Nov 2026
I would like to take this opportunity to sincerely thank Katlego who went above and beyond to ass...
I would like to take this opportunity to sincerely thank Katlego who went above and beyond to assist us in getting reconnected. I had reached a point where I was seriously considering moving to another ISP. However, her willingness to listen, take ownership and make every effort to resolve the issue made a real difference. Her assistance is genuinely appreciated, and I hope this recognition reaches her and that her efforts are acknowledged. Thank you!
1 reviews | Active since Nov 2026
I would like to take this opportunity to sincerely thank Katlego who went above and beyond to ass...
I would like to take this opportunity to sincerely thank Katlego who went above and beyond to assist us in getting reconnected. I had reached a point where I was seriously considering moving to another ISP. However, her willingness to listen, take ownership and make every effort to resolve the issue made a real difference. Her assistance is genuinely appreciated, and I hope this recognition reaches her and that her efforts are acknowledged. Thank you!
1 reviews | Active since Nov 2026
Empty promises and false advertising
Full of empty promises! First they advertise that you get "free installation and activation" just pay for the router, to my surprise with my first bill I get notified that I have to pay activation, I tried disputing it on mail.... NO one gets back to me, called them and was promised someone from finance will phone me beck to sort it out, no surprise days later my *** is suspended and no one has phoned me back not only has my *** been suspended I'm surprised with yet another bill of (suspension fee!!!). Don't expect to get problems resolved because you will be disappointed. Should have stayed with vox...
1 reviews | Active since Nov 2026
Empty promises and false advertising
Full of empty promises! First they advertise that you get "free installation and activation" just pay for the router, to my surprise with my first bill I get notified that I have to pay activation, I tried disputing it on mail.... NO one gets back to me, called them and was promised someone from finance will phone me beck to sort it out, no surprise days later my *** is suspended and no one has phoned me back not only has my *** been suspended I'm surprised with yet another bill of (suspension fee!!!). Don't expect to get problems resolved because you will be disappointed. Should have stayed with vox...
1 reviews | Active since Nov 2026
Efficient service and on time response from the support team , connected my fibre with phone inst...
Efficient service and on time response from the support team , connected my fibre with phone instructions and guidance from support
1 reviews | Active since Nov 2026
Efficient service and on time response from the support team , connected my fibre with phone inst...
Efficient service and on time response from the support team , connected my fibre with phone instructions and guidance from support
1 reviews | Active since Aug 2020
HARRASMENT FOR R960.00
We cancelled our wifi at the end of March 2026 - as we both lost our jobs and moved to stay with my daughter - RocketNet just cannot accept this and handed us over to their lawyers ADRS Debt Collection, who has been harrasing us non stop for payment of R960.00. No matter how you explain this to them - it does not sink in! The *** just does not stop from ADRS Debt Collection. Really is there no understadning today, and an compassion, obviously these words do not exist in the vocabulary of RocketNet and ADRS Debt Collection.
1 reviews | Active since Aug 2020
HARRASMENT FOR R960.00
We cancelled our wifi at the end of March 2026 - as we both lost our jobs and moved to stay with my daughter - RocketNet just cannot accept this and handed us over to their lawyers ADRS Debt Collection, who has been harrasing us non stop for payment of R960.00. No matter how you explain this to them - it does not sink in! The *** just does not stop from ADRS Debt Collection. Really is there no understadning today, and an compassion, obviously these words do not exist in the vocabulary of RocketNet and ADRS Debt Collection.
