Intercom

@intercom

The only helpdesk designed for the AI Agent era

intercom.com

Joined April 2025

42 Following

2,953 Followers

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Intercom
@intercom
Oct 26
With @fin_ai resolving a growing share of your support volume, you need a new way to plan for the work that lands with your team. Workforce Management, built with Intercom Helpdesk, forecasts schedules and plans around total demand, with full visibility into what AI resolves and
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Intercom
@intercom
Oct 16
Tickets are where support work goes when it can’t be resolved in one reply, like a refund that needs finance or a bug that needs engineering. We recently shipped nine improvements to tickets. These updates are designed to improve the teammate, customer and cross functional teams
Made with AI
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Intercom
@intercom
May 8
There’s a reality that’s starting to take shape: for some teams, AI is already handling the majority of customer conversations. At our recent Fin x @AnthropicAI meetup, we shared how this is already happening in practice. Fin now resolves over 80% of support queries end to end.
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Intercom
@intercom
May 8
Most AI Agents treat product catalogs like documents. That breaks when a shopper asks for anything with real constraints (like price, size, or availability) – because the system can return something that looks relevant but doesn’t actually satisfy what the customer asked for.
Structured, Agentic RAG for Ecommerce
From fin.ai
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Intercom
@intercom
May 6
“Trust has been a multi-year journey.” At our recent Fin x @linear meetup, we explored what it actually takes to build trust in AI Agents, and why it starts with giving systems room to prove themselves, limiting their blast radius early on, and gradually expanding their role as
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