Fast and reliable managed IT services, support and security for Canberra and regional businesses
AI Isn’t the Future - It’s Now
AI is transforming how businesses operate, from automating repetitive tasks to uncovering insights you didn’t know you had. Whether you're curious or ready to dive in, we’re here to help you explore what AI can do for your business.
Book your free AI Discovery Session today and let’s uncover the possibilities—together.
Cybersecurity
That Never Sleeps
Keeping your business safe is our top priority. While bad actors are constantly evolving, so are we. Our security toolkit is always being updated with the latest software, strategies, and training to keep your systems secure and your team protected.
We’re a business too, and we know that time is money. Downtime doesn’t just disrupt—it hits the bottom line. That’s why we prioritise uptime and fast response times.
Our Platinum package guarantees minimum response times, so you can rest easy knowing any issues will be resolved quickly and efficiently.
Downtime Hurts. We Get It.
Remote Support
That Just Works
Sure, turning it off and on again can help—but sometimes you need a tech to jump in. With our Remote Monitoring and Management tools, just tell us which device is yours and we’ll take it from there.
No matter the issue, our friendly and knowledgeable team will get you back up and running—fast.
Modern offices are full of tech—and when something breaks, it’s not always clear who to call. That’s where we come in. If it plugs in, powers up, or connects to your network, we can help.
If It Runs on Electricity, We’ve Got You
One Provider. One Call. No More Blame Game
Sick of being stuck between your IT provider and your VoIP company? You’re not alone. Voice and IT are more connected than ever, so it just makes sense to have one provider who handles both.
We manage your business voice and IT services under one roof—no finger-pointing, just solutions.
Don't just take our word
Fantastic, friendly service, a great team to work with. All IT Solutions go above and beyond to meet the needs of the customer.
IQon engaged All IT Solutions as our IT service provider to ensure business continuity via our IT systems. Their service has changed our office IT culture from negative, to positive. All our IT related issues are now resolved quickly and effectively.
Our business has been using All IT Solutions' IT services over 7 years. We have engaged a number of IT companies previously, and have always been disappointed with the level of service. They are incredibly fair and forward thinking, extremely reliable and have tailored their approach to suit our business needs. If we do have an issue, the team works tirelessly to resolve. Can't recommend highly enough - simply the best in the business.
Management and Support Package
Platinum
- Help desk response time: < 2Hr
- Document software, hardware, and system details
- Access to online portal
- Monitor workstation health
- Monitor server health
- Monitor and test server backups
- Monitor internet connection status
- Perform out of hours operating system patching
- Provide IT recommendations
- Meetings to discuss system upgrades
- Antivirus protection and monitoring
- Anti-spam protection and monitoring
- DNS failover
- External system vulnerability scanning
- Support for Line of Business applications on company and personal devices
- No charge for firmware upgrades of supported devices
- No charge for onsite and remote support of covered devices
Making the switch
Nervous about switching your IT managed services provider? Don't be. We make it easy to change and gaurantee that by switching to All IT Solutions that you have made the best choice.
1. You make contact with us
2. We come onsite and have a chat
3. You accept our proposal
4. We on-board your organisation
So, you've accepted our proposal and are ready to take the relationship to the next level. We'll get our software on your machines, start creating an inventory of your systems and begin compiling some recommendations.
5. You enjoy worry-free IT
Is this even a step?
By this stage, your organisation is humming along just the way it should - enjoying your new managed services.
You might have some questions
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Is it easy to switch to All IT Solutions?
Yes! We make switching easy via simple sign up and onboarding process. We gather information about your environment in the background and populate our system so when you call, we have all the information we need. We are so confident that you’ll love our service that if you feel that All IT Solutions is not what you were hoping for, you can leave within the first month without paying us a cent – No hoops or loopholes!
What sets us apart?
We are friendly, local, knowledgeable and understand business. We understand that time is precious, systems need to be reliable, and that when they break, we need to be available. This is why we are the best fit to look after your IT!
I'm still not sure if you do what we need
If you are still not sure if we are the right fit for your business, just give us a call or send us an enquiry and if we cannot help you, we will be able to suggest some people who can!
Does switching cause downtime?
Not usually. However, if we do require downtime, we will make sure to do it outside of your business hours.
My current IT provider won't cooperate
We have been around long enough to see these situations occur, but don’t worry, there is always a way out and it’s rare that IT providers do not cooperate.
Moving away from All IT
In the unlikely event you feel that All IT is not the service provider for you, we make it easy to back out. We do not lock our clients in to lengthy agreements, and we hand over all information collected about your environment to you or your new IT provider.
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Tell me more about your help desk
We do not outsource any of our services and our helpdesk is located in the Canberra CBD. Our team undertake training on a regular basis to provide our clients with the best possible service (both technically and professionally).
Do you have guaranteed response times?
Yes, we do! Our packages section above have the SLA times listed. Despite these times, we often respond much quicker.
What if we have a critical system issue?
Despite our SLAs stating 2/4/8-hour responses, critical issues take priority and we have someone in a van driving to your site usually within 10 minutes. We understand that system down issues are no joke and must take priority over all else.
Are your systems secure?
Very! All our systems require multifactor authentication and encrypted storage. We also encrypt all the traffic between our systems and yours when helping you out. In addition to user security, we also have regular, independent cyber security assessments conducted across the business.
What is your stance on new technology?
We embrace technology but don’t push it on our clients where it doesn’t fit or where the client is unsure about it. We deploy technology solutions that are tried and tested so that your business isn’t the canary down the coal mine.
What is your offboarding process?
You may be wondering what happens in the unlikely event that All IT does not end up being the right fit for your business? Well, that’s easy. All the information we collect about your organisation is yours! We hand this information over and remove all sensitive data about your environment from our systems - We hand you back the keys.
A bit about us
All IT Solutions was founded in 2007 on the premise of passion for all things IT and the genuine desire to help people understand computers. Starting with these foundations made it easy to build a team with the same core values that the business was founded with.
Fast-forward to today, and All IT Solutions provides managed IT services exclusively to businesses of varying sizes (from small to large organisations) across a wide range of industries. We realise that every business needs some form of IT services, and we can help those businesses achieve that 'IT harmony' they have long searched for.
Our team is tight-knit and there are no hold times or wait queues here. We pride ourselves in prompt and friendly service and assure our clients that their call will be answered by a person, not a robot.
Contact
Office Details
Phone
Office address
33 Ainslie Place
Level 3
Canberra City
ACT 2601, Australia
Mailing address
PO Box 96
Campbell
ACT 2612, Australia
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