Get total clarity from scattered user feedback
Dovetail’s AI centralizes and analyzes your customer data to pinpoint the work that drives usage and revenue, so your team can build with confidence.
Connecting the world’s leading companies to their customers:
Dovetail turns your customer feedback into agents, dashboards, and reports that drive your roadmap, revenue, and results.
2.3x
Return on investment
See more than double your ROI, with payback in under six months.
30hrs
Weekly time saved per user
Reclaim almost a full workweek with AI analysis and centralized feedback.
66%
Faster shipping
Move from discovery to delivery faster-without sacrificing quality.
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Ingest feedback from everywhere
Centralize all customer feedback in one searchable library. Manually upload or connect your tools to auto-import calls, tickets, surveys, interviews, and reviews.
Connect your data
Identify the next thing to work on
Turn your data into direction. Convert themes into roadmap opportunities, whether your tracking long-term trends or diving deep into investigations.
Explore Data Analysis features
Transform your calls, documents, and surveys into clear, concise reports with real customer voice.
Use AI to automatically classify raw data into themes, identify emerging issues, and group feedback.
Visualize themes alongside key business metrics like churn and growth to measure their impact.
Go from feedback to code
Move from problem to solution instantly. Chat with your data and generate PRDs and prototypes from your findings, giving engineering the context to ship fast.
Close the loop with AI agents
Cut weeks of manual work into hours. Automate everything from generating reports to alerting your team about risks and opportunities, so you can ship more without adding headcount.
Explore automation features
Automatically spot changes, generate docs, and alert your team to risks and opportunities.
Ingest feedback from everywhere
Centralize all customer feedback in one searchable library. Manually upload or connect your tools to auto-import calls, tickets, surveys, interviews, and reviews.
Connect your data
Identify the next thing to work on
Turn your data into direction. Convert themes into roadmap opportunities, whether your tracking long-term trends or diving deep into investigations.
Explore Data Analysis features
Transform your calls, documents, and surveys into clear, concise reports with real customer voice.
Use AI to automatically classify raw data into themes, identify emerging issues, and group feedback.
Visualize themes alongside key business metrics like churn and growth to measure their impact.
Go from feedback to code
Move from problem to solution instantly. Chat with your data and generate PRDs and prototypes from your findings, giving engineering the context to ship fast.
Close the loop with AI agents
Cut weeks of manual work into hours. Automate everything from generating reports to alerting your team about risks and opportunities, so you can ship more without adding headcount.
Explore automation features
Automatically spot changes, generate docs, and alert your team to risks and opportunities.
Your organization’s collective customer intelligence. Unifying product, sales, marketing, and CX.
Built for trust at scale
Dovetail’s Compliance & Security framework covers SOC 2 Type II, ISO 27001, HIPAA, GDPR, and more—plus enterprise access via MCP Server.
Best practices, built in
Utilize our templates and standardization features to ensure consistency across your teams and bring order to your workflows.
Privacy without friction
Granular permission controls and redaction let you hide sensitive data and tailor access by role, team, or external vendor.
How customer insights drive and inspire Breville’s product innovation
Breville's iconic brand, built over decades, hinges on deep customer understanding. The global brand uses Dovetail to ensure every product aligns with user needs, driving brand loyalty and market leadership.
Atlassian champions their customer at a global scale with Dovetail
Global software giant, Atlassian, renowned for empowering teams with tools like Jira and Confluence, knows that meaningful innovation comes from truly understanding their customers.
How Itaú Unibanco delivers better banking experiences, faster with Dovetail
Since 2022, Brazil's largest bank has partnered with Dovetail, embracing an innovative approach to transform customer intelligence into award-winning banking products and experiences.
