Afternoon,
I hope i am posting in the right section, i been having a bit of a difficulty trying to figure out what is the cause for sunshine to just disconnect from using my handheld. At first i thought maybe the handheld simply cant handle using moonlight, but upon further looking at the logs i see that Sunshine is giving an error while looking for an Encoder?
I tired updating the graphics card driver ,didnt help, i even tried to downgrade the driver as maybe the current drivers it had simply broke, but nothing seems to be working. has anyone else encountered this issue? maybe the model of graphics card just has some current compatibility issues? i post what the log shows below.
Device Description : NVIDIA GeForce RTX 3060
Device Vendor ID : 0x000010DE
Device Device ID : 0x00002487
Device Video Mem : 12110 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 24539 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 1920x0
Virtual Desktop : 3840x1080
[2026-01-04 16:36:02.252]: Info: Active GPU has HAGS enabled
[2026-01-04 16:36:02.252]: Info: Using realtime GPU priority
[2026-01-04 16:36:02.252]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.639648,0.330078]
Green Primary : [0.30957,0.629883]
Blue Primary : [0.150391,0.0498047]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2026-01-04 16:36:02.256]: Info: Desktop resolution [1920x1080]
[2026-01-04 16:36:02.256]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2026-01-04 16:36:02.256]: Info: Display refresh rate [60Hz]
[2026-01-04 16:36:02.256]: Info: Requested frame rate [60fps]
[2026-01-04 16:36:02.257]: Info: Creating encoder [h264_nvenc]
[2026-01-04 16:36:02.257]: Info: Color coding: SDR (Rec. 601)
[2026-01-04 16:36:02.257]: Info: Color depth: 8-bit
[2026-01-04 16:36:02.257]: Info: Color range: JPEG
[2026-01-04 16:36:02.328]: Info: NvEnc: created encoder H.264 P1 async two-pass rfi
[2026-01-04 16:36:02.354]: Info: Creating encoder [hevc_nvenc]
[2026-01-04 16:36:02.354]: Info: Color coding: SDR (Rec. 601)
[2026-01-04 16:36:02.354]: Info: Color depth: 8-bit
[2026-01-04 16:36:02.354]: Info: Color range: JPEG
[2026-01-04 16:36:02.410]: Info: NvEnc: created encoder HEVC P1 async two-pass rfi
[2026-01-04 16:36:02.439]: Info: Creating encoder [av1_nvenc]
[2026-01-04 16:36:02.439]: Info: Color coding: SDR (Rec. 601)
[2026-01-04 16:36:02.439]: Info: Color depth: 8-bit
[2026-01-04 16:36:02.439]: Info: Color range: JPEG
[2026-01-04 16:36:02.469]: Error: NvEnc: encoding format is not supported by the gpu
[2026-01-04 16:36:02.469]: Error: NvEnc: NvEncUnregisterAsyncEvent() failed: NV_ENC_ERR_DEVICE_NOT_EXIST
[2026-01-04 16:36:02.478]: Info: Creating encoder [h264_nvenc]
[2026-01-04 16:36:02.479]: Info: Color coding: SDR (Rec. 601)
[2026-01-04 16:36:02.479]: Info: Color depth: 8-bit
[2026-01-04 16:36:02.479]: Info: Color range: JPEG
[2026-01-04 16:36:02.539]: Info: NvEnc: created encoder H.264 P1 async yuv444 two-pass rfi
[2026-01-04 16:36:03.005]: Info:
