“Send Email” processing time

  • Resolved ImageChris

    (@clang777)


    7 years, 8 months ago

    Love the plugin! Just installed today. Unfortunately, I’m seeing an average processing time of 25 – 30 seconds after clicking “Send Email.” Using the latest version template for “Avada” and have the current version of WP running.

    Please advise. Thanks.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author ImageWPKube

    (@wpkube)

    7 years, 8 months ago

    Hi,

    I see the issue.

    Can you do a quick test, switch to a default WP theme ( TwentySeventeen for example ) and try the contact form to see how long it takes. Then switch back to Avada.

    If it’s still slow on TwentySeventeen then it’s an issue with the plugin and we’ll figure out what’s causing it.

    Thread Starter ImageChris

    (@clang777)

    7 years, 8 months ago

    For the time being, we’ve decided to use Avada’s own built-in contact form.
    Thanks.

    Plugin Author ImageWPKube

    (@wpkube)

    7 years, 8 months ago

    You’re welcome. If you decide to go back to the plugin let me know and we’ll figure out what’s going on.

    Something you could try out is switching to PHP’s mail instead of WordPress wp_mail(), it’s under General Options in WP admin > Settings > Contact Form. That would be the first thing to try out if it turned out it’s still slow with the default WP theme.

    Imagextendlife

    (@xtendlife)

    7 years, 7 months ago

    Hello Developer,

    Thanks for the plugin. Liked it and wanted to stick with it, but I having a similar issue.

    I tried both (WP & PHP mail) but I get nothing (no e-mail period). I am also using a different theme.

    In the meantime, I found another contact plugin here and will use that until you are able to resolve the issue.

    Regards.

    Plugin Author ImageWPKube

    (@wpkube)

    7 years, 7 months ago

    Hi,

    A few questions:

    1. Emails are sent out fine with the other plugin you found?
    2. Which other plugin is it?
    3. Could you perhaps activate our plugin and add the contact form on some page and send over the URL, I’d like to try it out, might give me a clue as to what is going on
    Imagextendlife

    (@xtendlife)

    7 years, 7 months ago

    Hello,

    1. Yes, e-mails are sent out fine.
    2. This is the plugin https://wordpress.org/plugins/very-simple-contact-form/
    3. Here is the testing page you requested https://www.symptomsofanxietycauses.com/simple-basic-contact-form/

    Let me know when you are done so that I can remove that page.

    Regards.

    Imagextendlife

    (@xtendlife)

    7 years, 7 months ago

    Hi,

    For whatever reason, I did get the e-mail this time. I tried it myself and got the e-mail as well.

    So it appears all is well. I can’t explain what was happening initially.

    With that resolve, it would be nice if the plugin could improve the math challenge feature. I like the one in the other plugin. It presents a new math challenge after each sent e-mail. It does this automatically.

    Plugin Author ImageWPKube

    (@wpkube)

    7 years, 7 months ago

    Hi,

    Happy to hear it’s resolved.

    We will look into the match challenge functionality.

Viewing 8 replies - 1 through 8 (of 8 total)

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