Loadsmart is one connected logistics platform, run by AI, for mid-market and enterprise shippers. It combines ShipperGuide, an AI-native transportation management system, with Opendock, a dock, gate, and yard management network. Loadsmart AI runs the repetitive freight work, and Freight Experts resolve the exceptions.
Loadsmart runs freight for shippers on one connected platform. ShipperGuide handles planning, procurement, execution and settlement. Opendock handles docks, gates and yards. Loadsmart AI works across both, and Freight Experts resolve the exceptions. Freight brokerage and managed transportation run on the same platform, and carriers and warehouses use it too.
One connected platform that runs your freight lifecycle. ShipperGuide handles transportation management, and Opendock handles dock, gate, and yard. They share one data set. AI agents handle the repetitive work, Freight Experts resolve the exceptions, and outcomes are delivered back to your system of record. Your existing systems stay in place.
Learn More about Loadsmart PlatformSix specialized AI agents run Document Collection & Filing, Tracking & Status Updates, Tender Failures, Proactive Load Audits, Claims Processing, and Scheduling & Re-Scheduling. They work continuously under the rules you set and resolve 80% or more of tasks on their own today, a share that grows as they run your freight. Freight Experts resolve the rest, so the work gets finished.
Learn More about Loadsmart AIOpendock digitizes how freight enters, moves through, and exits your facilities. Carriers schedule their own dock appointments, drivers check in and out through Gate Management, and yard teams track trailers, across 4,500+ warehouses and 270,000+ carriers. SmartGate adds AI cameras at the gate. When a pickup slips, the Scheduling & Re-Scheduling AI agent finds a new slot, surfaces the change for approval, and notifies the contact on the appointment.
Learn More about Dock, Gate, and YardShipperGuide is an AI-native transportation management system that plans, procures, executes, and settles freight across truckload, LTL, partial truckload, intermodal, drayage, and parcel. AI is part of the foundation: AI agents handle tendering, tracking, documents, and auditing, and draft claims for your approval. Your role shifts from operating the system to supervising it.
Learn More about AI-native TMSTechnology-enabled freight brokerage backed by 100,000+ carrier relationships. Runs on the same platform and the same intelligence as every other Loadsmart service. Your routing guide and carrier preferences govern execution. Brokerage is available when you want it, never imposed by the platform.
Learn More about Freight BrokerageEnd-to-end transportation management as a service, powered by the Loadsmart Platform. Loadsmart acts as an extension of your team, with dedicated specialists and engineers who work inside your operation. AI runs the repetitive work, Freight Experts handle the exceptions, and you supervise the results.
Learn More about Managed TransportationOne platform from start to finish
ShipperGuide (TMS), Opendock (dock, gate, and yard) and Loadsmart AI share one data set, so the work runs across the freight lifecycle and not just one step of it. Freight brokerage and managed transportation run on the same platform.
AI solving 80%
Loadsmart AI's six AI agents resolve 80% or more of the freight tasks they handle on their own today, and that share grows as they run your freight. When a task is automated, its cost is 83% lower than a person doing it, and it finishes 80% faster than doing it manually.
270,000+ Carriers
The platform connects 270,000+ carriers and 4,500+ warehouses, and handles 14M+ dock appointments a year. Loadsmart serves 1,800+ customers worldwide.
1,800+
Loadsmart serves 1,800+ customers across North America, South America and EMEA.
Seamless integration
Loadsmart AI connects to your TMS, ERP and WMS over APIs, EDI and MCP, and writes outcomes back to your system of record. Your existing systems stay in place, and your routing guide and carrier preferences still govern execution.
API pricing since 2014
Loadsmart launched in 2014 with instant truckload pricing and booking and API integrations to shippers' TMS systems.
Our global workforce of freight and logistics technology experts drives innovation and helps shippers, carriers and warehouses move more with less.
Loadsmart was founded in 2014 in New York City by Felipe Capella and Ricardo Salgado, and is based in Chicago. Our vision, to become the nexus of moving freight, is shared by investors including BlackRock, Maersk Growth, Ports America, TFI International, Chromo Invest and Connor Capital, who believe that the right combination of technology and people can move the logistics industry into the future.
Your existing systems stay in place. Brokerage can start with a single load. ShipperGuide implementation follows the timeline on the ShipperGuide page. A Loadsmart AI pilot runs eight weeks from the signed pilot agreement to full volume, after a workshop and a proof of concept on your own data.
Loadsmart connects to your TMS, ERP, WMS and visibility tools over APIs, EDI and MCP, and writes outcomes back to your system of record. Developers can build on the Loadsmart API through the Developer Portal at developer.loadsmart.com.
Learn More about IntegrationsReach Loadsmart by phone at (646) 887-6278 or through the Loadsmart Community help center at community.loadsmart.com. Managed Transportation customers work with dedicated specialists, and software customers work with an onboarding team and then with in-house support. Brokerage customers work with an operations team that manages carrier communication and resolves issues. Loadsmart AI agents run continuously under the rules you set, and Freight Experts resolve the exceptions.
| Fact | Loadsmart |
|---|---|
| Company name | Loadsmart Inc. |
| Type | Connected logistics platform, run by AI (freight brokerage, transportation management software, dock, gate and yard software, and AI agents) |
| Founded | 2014, New York City |
| Headquarters | Chicago, Illinois |
| Core offering | One connected platform for the freight lifecycle: Loadsmart AI, ShipperGuide TMS, Opendock dock, gate, and yard management, freight brokerage, and managed transportation |
| Customers served | 1,800+ customers worldwide |
| Services | Truckload, LTL, partial truckload, drayage, multimodal, and expedited freight brokerage; managed transportation; flatbed capacity; AI-native TMS; dock, gate, and yard management; AI agents |
| Security | SOC 2 Type II audit completed |
Company and team recognition for Loadsmart.
Loadsmart is one connected logistics platform, run by AI, that runs your freight lifecycle. It combines the ShipperGuide TMS with Opendock dock, gate, and yard management. Loadsmart AI handles the repetitive work, and Freight Experts resolve the exceptions. Freight brokerage and managed transportation run on the same platform.
Felipe Capella and Ricardo Salgado founded Loadsmart in 2014 in New York City.
Loadsmart is headquartered in Chicago. It has 500+ employees worldwide.
Both are Loadsmart products that share one data set on the Loadsmart Platform. Loadsmart acquired Opendock in November 2021 and built ShipperGuide in-house, launching it in 2021 as RFPGuide.
No. Loadsmart AI connects to your existing systems over APIs, EDI and MCP and writes outcomes back to your system of record. You can also use ShipperGuide as your TMS.
Loadsmart brokerage handles full truckload, LTL, partial truckload, expedited, drayage and multimodal freight. ShipperGuide supports full truckload, LTL, partial truckload, intermodal and drayage.
Loadsmart's investors include BlackRock, Maersk Growth, Ports America, TFI International, Chromo Invest and Connor Capital.
Freight brokerage is priced per load, with instant quotes for full truckload shipments. ShipperGuide has a free plan, and ShipperGuide Instant Rates are free to use with no contract and no sales call. Managed transportation and Loadsmart AI are quoted based on your freight volume and the work you want covered.
Loadsmart has completed a SOC 2 Type II audit.
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