zeldman

@zeldman

OG blogger/webdesigner. Author, “Designing With Web Standards.” Automattician. Publisher, alistapart.com, A Book Apart (RIP).

New York, NY

zeldman
@zeldman
19h
In September, five Automattic designers traveled to Copenhagen for Future Product Days. A month later, here are the ideas they’re still thinking about. automattic.design/2026/10/15/whe… #ProductDesign #UX #design
When building is cheap, judgment is the job
From automattic.design
zeldman
@zeldman
21h
An OpenAI agent ran out of Ethereum funds and took from a wallet it did not own.
4
zeldman
@zeldman
Oct 15
Silly Old Bear zeldman.com/2026/10/15/poo… via @zeldman
Jeffrey Zeldman Presents - Silly Old Bear -
From zeldman.com
zeldman
@zeldman
Oct 13
What do customers praise when support goes right? In our review, three habits earned trust and satisfaction: 1. Read the evidence before asking. 2. Move the thread forward. 3. Close the loop. happinessengineer.blog/2026/10/09/wha… #CX #research #CustomerSupport
What do customers actually praise when they’re happy? We read every positive comment from the last...
From happinessengineer.blog
zeldman
@zeldman
Oct 13
This reads like a strong, brief @alistapart article. Possibly because ALA’s former editor-in-chief (and a former lead of The Web Standards Project) wrote it. @AaronGustafson’s work is always good. He’s a web creator whose experience I trust.
Aaron Gustafson
@AaronGustafson
Oct 12
Need sortable tables? My table-sortable web component adds accessible, customizable sorting to ordinary HTML tables—and they still work when JavaScript doesn’t. aaron-gustafson.com/notebook/sorta…