1. Provider and agreement
Chief Tools is the trading name of Alboweb B.V., a Dutch company registered under Chamber of Commerce number 70975574 and VAT identification number NL858531343B01 (“Chief Tools”, “we”, “us”). Our postal address is Titus Brandsmahove 52, 2717 TG Zoetermeer, the Netherlands.
These Terms apply when you visit or use a Chief Tools service, create an account, or purchase a service. If you act for an organisation, you confirm that you may bind it. “Customer” and “you” refer to the person or organisation entering the agreement. Product-specific information shown before an order also forms part of the agreement.
2. Accounts and teams
You must provide accurate account information, keep credentials secure and promptly update material changes. You are responsible for activity performed through your account unless caused by Chief Tools. Notify us promptly if you suspect unauthorised access.
A team may allow multiple users to access shared services and data. Each user must have their own account. Customer is responsible for inviting appropriate users, removing access that is no longer required and ensuring its users comply with these Terms.
3. Services and acceptable use
Chief Tools grants Customer a limited, non-exclusive and non-transferable right to use the services during the agreement according to their documentation, configured plan and technical limits. Features may be identified as preview, beta or experimental and may change or be withdrawn.
You must not use a service to:
- break applicable law or infringe another person’s rights;
- send spam, malware, deceptive traffic or abusive content;
- interfere with security, availability, rate limits or other customers;
- gain unauthorised access to systems, accounts or data;
- submit sensitive data to a public tool that is not designed for it; or
- resell or make a service available to third parties unless Chief Tools has agreed otherwise.
We may investigate suspected abuse and take proportionate protective action. We may preserve and disclose information where reasonably necessary to comply with law, protect rights or security, or respond to a valid legal request.
4. Free and paid services
Current features, plan limits, billing intervals, prices and taxes are shown before purchase. Unless stated otherwise, recurring services renew for the same billing interval until cancelled. You authorise the applicable payment provider to collect amounts due using the selected payment method.
You may cancel a subscription through the account interface. Cancellation ordinarily takes effect at the end of the paid billing period. Amounts already paid are not refundable except where the purchase information, these Terms or mandatory law provides otherwise. We may change future prices with at least 30 days’ notice; a price change will not affect a period already paid for.
Late or failed payment may result in reminders, restricted functionality or suspension after reasonable notice. Customer remains responsible for charges incurred before cancellation or suspension.
5. Domain services
Domain availability is not guaranteed until registration is confirmed. Customer must supply accurate registrant and eligibility information, keep it current and comply with the rules of the relevant registrar and registry. Those providers may reject, suspend, transfer, cancel or require verification of a registration under their policies or applicable law.
Domain prices and registration periods are shown before ordering. Renewal is subject to then-current availability, registry rules and pricing. Chief Tools is not responsible for losing a domain where Customer did not provide correct information, complete required verification, maintain payment or request renewal in time, except to the extent the loss was caused by Chief Tools.
Registrars and registries may act as independent controllers for registration data. Their processing is described further in our Privacy Policy and on the Subprocessors page.
6. Consumer withdrawal and cancellation
If you are an EEA consumer purchasing remotely, you generally have 14 days from the agreement date to withdraw without giving a reason, unless a statutory exception applies. You can use our online withdrawal form or send an unambiguous statement to hello@chief.app before the period expires.
If you ask us to begin a paid service during the withdrawal period, you may owe a proportionate amount for service supplied before withdrawal. Where a service is fully performed during that period after your express request and acknowledgement, the withdrawal right may end. The checkout disclosure records that request and acknowledgement where applicable. Whether an exception applies to a domain registration depends on the circumstances and mandatory law; these Terms do not remove a right that the law gives you.
After the statutory withdrawal period, you may cancel recurring services as described in section 4. Nothing in these Terms limits mandatory consumer remedies for a service that does not conform to the agreement.
7. Customer content and intellectual property
Customer retains its rights in data, content, configuration and other material it supplies (“Customer Content”). Customer gives Chief Tools a limited right to host, copy, transmit, transform and otherwise use Customer Content only as necessary to provide, secure and support the services and comply with law.
Customer confirms it has the rights and lawful basis needed for Customer Content and instructions. Chief Tools and its licensors retain all rights in the services, software, branding, documentation and aggregated or anonymised information that does not identify Customer or an individual.
8. Privacy and data processing
Our Privacy Policy explains processing for which Chief Tools is controller. Where Chief Tools processes Customer Data on Customer’s behalf in a Covered Service, the Data Processing Agreement, version 2026-08-01, is incorporated into these Terms. If the DPA conflicts with these Terms on protection of Customer Data, the DPA controls.
9. Security, availability and changes to services
Chief Tools uses reasonable technical and organisational measures appropriate to the services. Customer remains responsible for configuring its services, access and integrations appropriately, maintaining its own copies where needed, and protecting credentials under its control.
We aim to provide reliable services but do not promise uninterrupted or error-free availability unless a separate service-level agreement says otherwise. We may perform maintenance, address security risks and change features. We will give reasonable notice of a material reduction to a paid service where practicable.
10. Suspension and termination
We may suspend access where reasonably necessary to address a security risk, illegal or abusive use, material breach, unpaid amount or risk to the services or others. Where appropriate, we will give notice and an opportunity to cure before suspension. Urgent protective action may be immediate.
Either party may terminate for a material breach that is not cured within a reasonable period after notice. We may close an account that has remained unused for at least 18 months after sending a reminder to its registered email address.
At the end of a Covered Service, Customer may choose return or deletion of Customer Data as described in the DPA. A Customer-initiated request to delete an account, team or Covered Service instructs Chief Tools to delete the associated Customer Data without return or a 30-day return period, so Customer should obtain any desired export first. Unless Customer instructs immediate deletion, Customer may request return for 30 days after termination. After Customer’s choice is carried out, active copies are deleted and residual backup copies are not used for ordinary processing and expire within 90 days, subject to legal retention. Customer remains responsible for data stored in a Customer-controlled destination and data retained by an independent controller.
11. Warranties and liability
Chief Tools will provide paid services with reasonable care and skill. Except for express commitments and mandatory rights, services are provided as available and Chief Tools does not guarantee that they will meet every particular purpose or that third-party systems will remain available.
Nothing excludes liability that cannot lawfully be excluded, including liability for intent or deliberate recklessness by Chief Tools’ management, or mandatory consumer rights. For consumers, Chief Tools is liable according to applicable mandatory law.
For business Customers, Chief Tools is not liable for indirect, consequential or immaterial loss, lost profit, lost savings or loss caused by Customer-controlled systems or third parties outside Chief Tools’ reasonable control. Chief Tools’ aggregate liability arising from a service in any 12-month period is limited to the fees paid for that service during that period, with a minimum cap of €100. This limitation does not apply where prohibited by law.
12. Business-customer indemnity
A business Customer will defend and indemnify Chief Tools against a third-party claim to the extent it results from unlawful Customer Content, Customer’s infringement of third-party rights, or Customer’s material violation of the acceptable-use obligations. Chief Tools will promptly notify Customer and allow reasonable control of the defence, while Customer may not settle a claim in a way that admits fault or imposes obligations on Chief Tools without consent.
13. Changes to these Terms
We may change these Terms for legal, security, technical or commercial reasons. For existing customers, we will send the revised Terms in a durable form at least 30 days before they take effect and summarise material changes. To the extent permitted by applicable law, continuing to use an affected service on or after the stated effective date constitutes acceptance of the revised Terms. If you do not agree, you may terminate the affected services before the effective date. A change will not override mandatory law, and a materially adverse change to a fixed consumer term applies only where legally permitted.
14. Governing law and disputes
Dutch law governs the agreement. A business dispute will be submitted to the competent court for Chief Tools’ registered place of business unless mandatory law requires another forum. Consumers retain the protection and competent courts provided by mandatory law in their country of residence.
Please contact us first so we can try to resolve a complaint. Information about our complaint process is available on the contact page.
15. General
If part of the agreement is unenforceable, the remainder continues to apply. Delay in enforcing a right is not a waiver. Customer may not transfer the agreement without Chief Tools’ consent, except as part of a genuine business reorganisation that does not reduce protection. Chief Tools may transfer the agreement as part of a merger, acquisition or transfer of the relevant business and will notify Customer where required.
Notices may be sent to the email address associated with an account. You are responsible for keeping it current. Questions about these Terms can be submitted through our contact page.
