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Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

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A properly maintained WordPress website on quality hosting can avoid:

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During your biggest sales weekend

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DIY fixes making things worse

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

Canceling Your Cinch Subscription

If you've decided to cancel your Cinch maintenance subscription, here's what you need to know and the steps you'll need to take to completely remove us from your website. How to Cancel Your Subscription WE ARE NOT CINCH HOME SERVICES!!Note: We are

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Troubleshooting WooCommerce email deliverability

One of the most troubling issues that crop up from time to time with our customers is when email notifications stop getting delivered. This is especially concerning for our WooCommerce customers who rely on email notifications to communicate with their customers and

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Everyday Hacks

At Cinch, we find and clean-up a variety of WordPress hacks each week. Since it's Friday, and I need a little break from the malicious variety, lets have some fun with hacks people create to make life a bit more analog. Laptops

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The Vital Importance of Keeping WordPress Plugins Updated

One of WordPress' great strengths is the sheer number and diversity of available plugins. These plugins offer website owners a vast array of features and enhancements and are an integral part to any WordPress powered website. It is essential however, for website

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WooCommerce Stripe plugin now requires PHP 5.6

We use Stripe as our payment processor here at Cinch. We love the streamlined approach to almost everything Stripe does - from the user checkout experience to our own account management. It's a solution we often suggest to our clients for the

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Duplicate column name ‘post_date’

We recently had a strange database error on a site that uses Events Calendar Pro. The error logs were chock full of the following error: Duplicate column name 'post_date' Turns out there's a bug in the plugin that they are trying to

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Understanding the new workflow for WooCommerce Stripe Payment

A recent change in how the Stripe Checkout flow works in WooCommerce took us by surprise when working with a customers website. As we had set up on our own site, we expected to see this modal window to check out: We've

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If the sub’s a-rockin’…

It's a Friday celebration in the Cinch submarine! Today we hit a milestone with the number of websites we manage and your crew is partying near torpedo bay three. Thanks to all our great customers who've trusted us with the protection and

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5 Minute Security Upgrade: Change your wp_ database table prefix

When you, or your web developer, launched your WordPress site a database table prefix was determined. The prefix helps define and keep organized all of your WordPress data whether this data be something innocuous like the content of posts, or something serious

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How to disable plugins when you can’t access WordPress admin

When things go wrong in WordPress, often times the advice you'll hear is to deactivate all of your plugins. Normally this is as easy as going to Appearance > Plugins, selecting all plugins and choosing Bulk Actions > Deactivate: But what if

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WooCommerce 2.7 release delayed, version changing to 3.0.0

We were expecting a brand new, major release version of WooCommerce to be released today (2.7), but in a post on the WooCommerce Dev blog, it looks like it's being pushed back a few weeks, likely April 4th. Critical bug found Pushing

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Upcoming Google Maps API billing changes

Earlier this year Google announced changes to the Google Maps API. They are calling it Google Maps Platform and among the updates are changes to the pricing and a valid credit card will be required to use the Google Maps API. So

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Add Revision support to WooCommerce Products

WooCommerce Products make use of WordPress's Custom Post Type feature, but one thing you'll notice is missing is revision support. WooCommerce has deliberately omitted support for revisions because the majority of the content in a WooCommerce product is stored as metadata. The

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What Happened to the Post Comments Panel in Gutenberg?

When WordPress 5.0 was released with the new default editor, Gutenberg, the editing experience has become much more streamlined. Pallets, tools, and metaboxes have been rearranged or hidden from view. This includes the Comments panel that used to be available on a

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Gutenberg: The editor has encountered an unexpected error.

UPDATE: Yoast has released an update to fix this issue. If you're still experiencing it, update Yoast to version 8.1.1. As I was writing a previous post on Gutenberg I came across the following error:  Here's a screenshot with the buttons included in

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Add Product Description to WooCommerce product archive item

If you'd like to add a product description to products on archive pages, add one of the following snippets to your functions.php file or a custom functions plugin: This snippet will add the Short Description below the product title: And here's for

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Uptime Monitoring of WordPress Sites

You have a business to run and a life to live – one that doesn’t include constantly checking your WordPress site for problems. Websites and servers do go down from time to time, however, and not knowing there is an issue can

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Delete LayerSlider WP if you are not using it

LayerSlider WP is a seemingly ubiquitous content slider that comes bundled with over 900 WordPress themes available at themeforest. If you run a premium theme purchased there, chances are you have it installed on your site right now. Like many other bundled

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Managed Hosting vs WordPress Support Services

In the last few years the concept of managed WordPress hosting has really taken off. Providers like WP Engine, Pressable, and Pagely started the concept, and regular, old-school hosting companies like Media Temple and Liquid Web have jumped on the bandwagon. If

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An automated WordPress update has failed to complete

If you've ever run across this message in WordPress: An automated WordPress update has failed to complete - please attempt the update again now You may be a little confused, especially if everything is already updated. Well no worries, here's an easy

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