Maintenance on the Singapore, Singapore data center will be performed on Monday, August 10th, 2026 at 17:00 UTC. We expect to complete the maintenance by Tuesday, August 11th, 2026 at 21:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 03, 2026 - 14:00 UTC
Maintenance on the London 2, UK data center will be performed on Monday, August 10th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, August 11th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Jul 28, 2026 - 02:54 UTC
Update -
Maintenance on the Copenhagen, Denmark data center will be performed on Wednesday, August 12th, 2026 at 01:00 UTC. We expect to complete the maintenance by Wednesday, August 12th, 2026 at 05:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 28, 2026 - 04:01 UTC
Scheduled -
Maintenance on the Copenhagen, Denmark data center will be performed on Monday, August 10th, 2026 at 01:00 UTC. We expect to complete the maintenance by Monday, August 10th, 2026 at 05:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 27, 2026 - 03:58 UTC
Maintenance on the Los Angeles, CA data center will be performed on Wednesday, August 12th, 2026 at 06:00 UTC. We expect to complete the maintenance by Wednesday, August 12th, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Jul 29, 2026 - 13:57 UTC
Maintenance on the Bangkok, Thailand data center will be performed on Wednesday, August 12th, 2026 at 16:00 UTC. We expect to complete the maintenance by Thursday, August 13th, 2026 at 02:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 04, 2026 - 22:18 UTC
Maintenance on the Paris, France data center will be performed on Wednesday, August 12th, 2026 at 22:00 UTC. We expect to complete the maintenance by Thursday, August 13th, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Jul 28, 2026 - 03:02 UTC
Maintenance on the London 1, UK data center will be performed on Sunday, August 16th, 2026 at 23:00 UTC. We expect to complete the maintenance by Monday, August 17th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 07, 2026 - 01:36 UTC
Maintenance on the Istanbul, Turkey data center will be performed on Monday, August 17th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, August 18th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Jul 30, 2026 - 12:29 UTC
Maintenance on the Vienna, Austria data center will be performed on Tuesday, August 18th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, August 19th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Jul 30, 2026 - 12:31 UTC
Maintenance on the Detroit, MI data center will be performed on Monday, August 24th, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, August 24th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on
Aug 05, 2026 - 05:50 UTC
As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the MDW - Chicago 3, IL PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in ORD – Chicago 1, IL. Imperva will be migrating all services and customer traffic from our ORD PoP to our MDW PoP, and decommissioning our ORD PoP during a scheduled maintenance window which will begin at Tuesday, August 25th, 2026 at 08:00 UTC, completing by Wednesday, August 26th, 2026 at 08:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm Posted on
Aug 07, 2026 - 02:17 UTC
Resolved -
The incident has been resolved, and services have remained stable across all affected Points of Presence (PoPs).
Aug 7, 19:50 UTC
Monitoring -
A potential contributing factor has been identified. Services remain stable across all affected Points of Presence (PoPs), and no further issues have been observed since recovery. Our teams continue to closely monitor the environment to ensure ongoing service stability.
Aug 7, 18:57 UTC
Update -
Services remain stable across all previously affected Points of Presence (PoPs). Our teams continue to closely monitor the environment and analyze the event to confirm the underlying cause and ensure the continued stability of our services.
Aug 7, 17:58 UTC
Investigating -
We identified a brief issue impacting our Points of Presence (PoPs), which may have caused infrastructure tunnel disconnections and intermittent website timeouts for some customers. The issue has now recovered, and services are operating normally. Our teams are actively monitoring the platform to ensure continued stability.
Aug 7, 17:08 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 00:39 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 UTC
Scheduled -
Maintenance on the Amsterdam 2, Netherlands data center will be performed on Thursday, August 6th, 2026 at 22:00 UTC. We expect to complete the maintenance by Friday, August 7th, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 29, 20:46 UTC
Completed -
The scheduled maintenance has been completed.
Aug 6, 01:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 UTC
Scheduled -
Maintenance on the Zurich, Switzerland data center will be performed on Wednesday, August 5th, 2026 at 21:00 UTC. We expect to complete the maintenance by Thursday, August 6th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 21, 06:57 UTC
Resolved -
The issue affecting real-time WAF alerts has been resolved.
Following the implementation of a fix and a period of monitoring, we have confirmed that real-time WAF alert delivery has returned to normal operation. WAF protection remained fully operational throughout the incident, and traffic inspection and policy enforcement were not impacted.
We apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
Aug 5, 12:56 UTC
Monitoring -
A fix has been implemented to address the issue affecting real-time WAF alerts, and we are observing recovery across impacted services.
WAF protection remained fully operational throughout the incident. The issue was limited to real-time alerting and did not impact traffic inspection or policy enforcement.
We are currently monitoring the environment to ensure alert delivery has returned to normal operation and that no further issues are observed. We will continue to provide updates as warranted.
Aug 5, 12:35 UTC
Identified -
We have identified the underlying cause of the issue affecting real-time WAF alerts. Our investigation indicates that the impact is limited to a subset of customers.
WAF protection remains fully operational. This issue affects real-time alerting only and does not impact traffic inspection or policy enforcement.
Our teams are working on mitigation and validation efforts. We will provide further updates as we make progress toward resolution. Our next update will be before 12:55 PM UTC
Aug 5, 12:23 UTC
Investigating -
We are currently investigating reports of a potential issue affecting the generation and/or delivery of real-time WAF alerts.
Some customers may experience delays in receiving WAF alerts or observe that expected real-time notifications are not being triggered. We are actively assessing the scope and impact of the issue and will provide further updates as more information becomes available.
WAF protection remains fully operational. This issue affects real-time alerts only and does not impact traffic inspection or policy enforcement.
Our next update will be provided as soon as we have additional information to share.
Aug 5, 11:56 UTC
Completed -
The scheduled maintenance has been completed.
Aug 5, 09:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:00 UTC
Scheduled -
Maintenance on the Chicago 2, IL data center will be performed on Wednesday, August 5th, 2026 at 04:00 UTC. We expect to complete the maintenance by Wednesday, August 5th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 26, 12:20 UTC
Completed -
The scheduled maintenance has been completed.
Aug 5, 05:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:00 UTC
Scheduled -
Maintenance on the Rio, Brazil data center will be performed on Wednesday, August 5th, 2026 at 03:00 UTC. We expect to complete the maintenance by Wednesday, August 5th, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 27, 03:38 UTC
Completed -
The scheduled maintenance has been completed.
Aug 4, 00:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:00 UTC
Scheduled -
Maintenance on the Dubai, UAE data center will be performed on Monday, August 3rd, 2026 at 20:00 UTC. We expect to complete the maintenance by Tuesday, August 4th, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 14, 03:48 UTC
Completed -
The scheduled maintenance has been completed.
Aug 3, 07:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 04:00 UTC
Scheduled -
Maintenance on the Sao Paulo, Brazil data center will be performed on Monday, August 3rd, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, August 3rd, 2026 at 10:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 21, 18:09 UTC
Completed -
The scheduled maintenance has been completed.
Aug 3, 01:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:00 UTC
Scheduled -
Maintenance on the Istanbul, Turkey data center will be performed on Sunday, August 2nd, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, August 3rd, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 14, 20:18 UTC
Completed -
The scheduled maintenance has been completed.
Aug 2, 15:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 13:00 UTC
Scheduled -
The Cloud Security Console will undergo a scheduled update on August 2, 2026, between 13:00 and 17:00 UTC. During this maintenance window, customers may experience delays when applying configuration changes. In addition sites and domains on-boarding might not function properly for a short period of time.
Please note that no changes will be lost — all changes will be applied as soon as possible.
Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.
Jul 19, 06:34 UTC
Completed -
The scheduled maintenance has been completed.
Aug 2, 09:18 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 03:00 UTC
Scheduled -
Maintenance on the Montreal, QC, Canada data center will be performed on Sunday, August 2nd, 2026 at 03:00 UTC. We expect to complete the maintenance by Sunday, August 2nd, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 20, 09:46 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 10:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 UTC
Scheduled -
Maintenance on the Seattle, WA data center will be performed on Thursday, July 30th, 2026 at 06:00 UTC. We expect to complete the maintenance by Thursday, July 30th, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 20, 14:35 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 01:32 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 UTC
Scheduled -
Maintenance on the Johannesburg, South Africa data center will be performed on Wednesday, July 29th, 2026 at 21:00 UTC. We expect to complete the maintenance by Thursday, July 30th, 2026 at 05:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 13, 20:42 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 08:50 UTC
Update -
Maintenance on the London 1, UK data center has been extended to Wednesday, July 29th, 2026 at 09:00 UTC.
Jul 29, 07:29 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 UTC
Update -
Maintenance on the London 1, UK data center will be performed on Tuesday, July 28th, 2026 at 22:00 UTC. We expect to complete the maintenance by Wednesday, July 29th, 2026 at 08:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 20, 06:05 UTC
Scheduled -
Maintenance on the London 1, UK data center will be performed on Monday, July 20th, 2026 at 22:00 UTC. We expect to complete the maintenance by Tuesday, July 21st, 2026 at 08:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Jul 10, 01:28 UTC
Resolved -
The technical team has implemented the required fixes, completed validation activities, and confirmed service stability through continuous monitoring.
We appreciate your patience and understanding throughout this incident.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Jul 29, 08:39 UTC
Update -
Our team continues to monitor the service to ensure stability and ongoing availability.
Support phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.
The next status update for this incident will be provided no later than 11:00 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
Jul 29, 07:10 UTC
Update -
Our team continues to monitor the service to ensure stability and ongoing availability.
Support phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.
The next status update for this incident will be provided no later than 07:00 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Jul 29, 06:26 UTC
Monitoring -
Our team is actively monitoring the service to ensure stability and continued availability. Support phone numbers are operating normally, and users should be able to contact Support by phone. Customers can continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.
The next Status Update on this Incident will be provided no later than 06:00 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Jul 29, 05:34 UTC
Identified -
The issue has been identified, and our team is actively implementing corrective actions while monitoring the recovery progress.
Support phone numbers are currently operating normally, and users should be able to contact Support by phone. Customers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability.
Further updates will be provided as more information becomes available.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Jul 29, 04:32 UTC
Update -
We are currently investigating reports of a global issue impacting access to our support phone system. At this time, support phone numbers are operating normally, and users should be able to contact Support by phone. Customers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability.
The next Status Update on this Incident will be provided no later than 04:00 UTC
We apologize for any inconvenience and appreciate your patience.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region
Jul 29, 03:07 UTC
Update -
We are currently aware of a global issue impacting our support phone system. As a result, users may be unable to contact Support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience this may cause. The next update on this incident will be provided no later than 02:40 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region
Jul 29, 02:10 UTC
Investigating -
We are aware of an issue affecting our support phone system globally. Users may be unable to reach support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the inconvenience . The next Status Update on this Incident will be provided no later than 02:00 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Jul 29, 01:29 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 06:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 02:00 UTC
Scheduled -
As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the WDC - Ashburn 2, VA PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in IAD – Ashburn, VA. Imperva will be migrating all services and customer traffic from our IAD PoP to our WDC PoP, and decommissioning our IAD PoP during a scheduled maintenance window which will begin at Tuesday, July 28th, 2026 at 02:00 UTC, completing by Wednesday, July 29th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Jul 16, 18:14 UTC
Resolved -
The issue that prevented some customers from logging in to the Customer Support Portal has been fully resolved. Technical teams implemented corrective actions and validated that normal login functionality has been restored. The Customer Support Portal is operating normally, and no further customer impact has been observed. We apologise for the inconvenience and appreciate your patience while we worked to resolve this issue. The incident is now closed.
Jul 27, 08:32 UTC
Monitoring -
The issue preventing some customers from logging in to the Customer Support Portal has been resolved. Technical teams have completed remedial actions, and the portal has returned to normal operation. We are continuing to monitor the service to ensure stability and will provide a final update once monitoring is complete.
Jul 27, 07:45 UTC
Update -
Our teams are actively working to restore access to the Support Ticketing System. While this work is ongoing, customers experiencing issues accessing the Support Portal can reach our Support team for urgent assistance by calling +1 410 469 1651. Thank you for your patience as we work to resolve the issue.
Jul 27, 06:49 UTC
Investigating -
We are investigating a potential issue affecting the Support Ticketing System. Customers may be experiencing issues logging into the Support Portal. Our technical teams are actively investigating the issue.
The next update on the issue will be shared no later than 6:39 UTC.
Jul 27, 06:09 UTC
