All Systems Operational

Updated a few seconds ago

Connectivity

Balance Checks

Operational

Account Aggregation (Accounts + Transactions)

Operational

Microdeposits

Operational

Account Owner Verification

Operational

Instant Account Verification

Operational

Data

Data Enhancement

Operational

Data Access

Operational

Customer Analytics

Operational

Webhooks

Operational

Experience

Mobile Banking

Operational

Financial Wellness (PFM + Insights)

Operational

API

Nexus API

Operational

MDX RealTime API

Operational

Platform API

Operational

SSO API

Operational

1

Upcoming Maintenances

1

Incidents Last 7 Days

2

Incidents Last 30 Days

Scheduled Maintenance

MX Maintenance | Sunday, August 16, 2026 20:00 MDTPlanned Maintenance

Schedule

August 16, 2026 20:00 - 23:59 MDT
August 17, 2026 02:00 - 05:59 UTC

Components

Connectivity, Data, Experience, API

Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Data Access, Microdeposits, Account Owner Verification, Instant Account Verification, Customer Analytics, Webhooks

Description

On Sunday, August 16, 2026 at 20:00 MDT, MX teams will be performing maintenance and updates to enhance the performance and reliability of MX core systems and services. This scheduled maintenance event is expected to impact MX production services for up to 4 hours, with most services experiencing less than 5 minutes of impact due to our high availability architecture. We understand the importance of uninterrupted service and have taken measures to minimize any potential impact. We appreciate your understanding as we work to improve your MX experience.

History (Last 7 days)

MX Maintenance | Sunday, August 2, 2026 20:00 MDT Planned Maintenance

Description

On Sunday, August 2, 2026 at 20:00 MDT, MX teams will be performing maintenance and updates to enhance the performance and reliability of MX core systems and services. This scheduled maintenance event is expected to impact MX production services for up to 4 hours, with most services experiencing less than 5 minutes of impact due to our high availability architecture. We understand the importance of uninterrupted service and have taken measures to minimize any potential impact. We appreciate your understanding as we work to improve your MX experience.


Components

Connectivity, Data, Experience, API


Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Data Access, Microdeposits, Account Owner Verification, Instant Account Verification, Customer Analytics, Webhooks


Schedule

August 2, 2026 20:00 - August 2, 2026 23:59 MDT
August 3, 2026 02:00 - August 3, 2026 05:59 UTC


August 2, 2026 20:40 MDT
August 3, 2026 02:40 UTC
UPDATE

Scheduled maintenance for this evening has concluded, and all systems are operating normally. Please follow your normal path for support if you experience any issues going forward.

August 2, 2026 20:00 MDT
August 3, 2026 02:00 UTC
UPDATE

This evening’s scheduled maintenance event has begun. We will send a notification upon completion.
MX Platform EventModerate Incident

Incident Status

Moderate Incident


Components

Connectivity, Data, Experience, API


Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Data Access, Microdeposits, Account Owner Verification, Instant Account Verification, Customer Analytics, Webhooks



August 1, 2026 12:32 MDT
August 1, 2026 18:32 UTC
RESOLVED

The issue affecting MX products has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption resulted in customers experiencing different levels of elevated errors and elevated latency. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you!

August 1, 2026 12:09 MDT
August 1, 2026 18:09 UTC
MONITORING

The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

August 1, 2026 11:21 MDT
August 1, 2026 17:21 UTC
IDENTIFIED

The cause of the service disruption affecting MX services has been identified. Our team is actively working to resolve. Customers may still experience errors or elevated latency while we are actively working on a solution. Our technical teams are actively working to identify the fix, and we will provide the next update at approximately 30 minutes, or sooner, as we have more information. We apologize for the inconvenience and appreciate your patience as we work to restore normal service.

August 1, 2026 11:03 MDT
August 1, 2026 17:03 UTC
INVESTIGATING

We are investigating elevated error rates affecting MX services. Some customers may experience intermittent failures across products. We are working to determine the scope of impact and root cause and will provide updates as more information becomes available.