Degraded Performance of Connectors in Phrase TMS (EU & US) on August 6, 2026
Monitoring - We have identified the root cause and the issue has now been resolved. Connectors should be appearing as active again. We will continue to monitor the situation to ensure full stability.
Aug 06, 2026 - 10:43 CEST
Update - We are continuing to investigate this issue.
Aug 06, 2026 - 10:18 CEST
Investigating - We are currently investigating an issue affecting Connectors in Phrase TMS. Customers may be unable to access or use Connector functionality during this time. Our engineering team is actively working to identify the cause and restore full service as quickly as possible.
Aug 06, 2026 - 10:11 CEST

About This Site

We continuously monitor the status of our systems and services. This site is updated If there are any interruptions or issues.

Uptime over the past 90 days. View historical uptime.
Phrase Strings (EU) Operational
90 days ago
99.99 % uptime
Today
Translation center Operational
90 days ago
99.99 % uptime
Today
Repo sync Operational
90 days ago
99.99 % uptime
Today
OTA Operational
90 days ago
100.0 % uptime
Today
Email delivery Operational
90 days ago
100.0 % uptime
Today
Ordering Operational
90 days ago
100.0 % uptime
Today
In-context editor Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Phrase Strings (US) Operational
90 days ago
99.99 % uptime
Today
Translation center Operational
90 days ago
99.99 % uptime
Today
Repo sync Operational
90 days ago
100.0 % uptime
Today
OTA Operational
90 days ago
100.0 % uptime
Today
Email delivery Operational
90 days ago
100.0 % uptime
Today
Ordering Operational
90 days ago
100.0 % uptime
Today
In-context editor Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Phrase TMS (EU) Partial Outage
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CAT web editor Operational
90 days ago
100.0 % uptime
Today
Connectors Partial Outage
90 days ago
99.99 % uptime
Today
File processing Operational
90 days ago
100.0 % uptime
Today
Machine translation Operational
90 days ago
100.0 % uptime
Today
Project management Operational
90 days ago
100.0 % uptime
Today
Term base Operational
90 days ago
100.0 % uptime
Today
Translation memory Operational
90 days ago
100.0 % uptime
Today
Phrase TMS (US) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CAT web editor Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
File processing Operational
90 days ago
100.0 % uptime
Today
Machine translation Operational
90 days ago
100.0 % uptime
Today
Project management Operational
90 days ago
100.0 % uptime
Today
Term base Operational
90 days ago
100.0 % uptime
Today
Translation memory Operational
90 days ago
100.0 % uptime
Today
Phrase Orchestrator (EU) Operational
90 days ago
99.92 % uptime
Today
Workflow Builder Operational
90 days ago
99.93 % uptime
Today
Legacy Workflow Engine Operational
90 days ago
100.0 % uptime
Today
Next-Gen Workflow Engine Operational
90 days ago
99.83 % uptime
Today
Phrase Orchestrator (US) Operational
90 days ago
100.0 % uptime
Today
Workflow Builder Operational
90 days ago
100.0 % uptime
Today
Legacy Workflow Engine Operational
90 days ago
100.0 % uptime
Today
Next-Gen Workflow Engine Operational
90 days ago
100.0 % uptime
Today
Phrase Portal (EU) Operational
90 days ago
100.0 % uptime
Today
Phrase Portal (US) Operational
90 days ago
100.0 % uptime
Today
Identity management - IDM (EU) Operational
90 days ago
99.99 % uptime
Today
Identity management - IDM (US) Operational
90 days ago
99.99 % uptime
Today
Phrase Language AI API (EU) Operational
90 days ago
100.0 % uptime
Today
Phrase Language AI API (US) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Phrase TMS EU (Response Time)
Fetching
Phrase TMS US (Response Time)
Fetching
Phrase Strings EU (Response Time)
Fetching
Phrase Strings US (Response Time)
Fetching

Aug 6, 2026

Unresolved incident: Degraded Performance of Connectors in Phrase TMS (EU & US) on August 6, 2026.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Scheduled Maintenance - July 29, 2026 - Analytics Backend Database Migration
Completed - The scheduled maintenance has been completed.
Jul 29, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:00 CEST
Scheduled - Customers affected: Users of the Analytics page in TMS and Strings, and users of the MT Usage page in Phrase Language AI.

Products affected: Phrase Analytics (TMS), Phrase Analytics (Strings), and MT Usage (Phrase Language AI).

What will occur during maintenance:
- Users visiting the affected pages might receive an error message and the content might not load.
- Users already on the affected pages might receive an error message upon refresh, and the content might not load.
- Dashboards and downloads within the affected pages may be temporarily unavailable.
- Data refresh within the affected pages may be delayed during the migration window.

Why we're doing this:
- We are migrating the underlying backend database to a more robust set of data pipelines to improve reliability and performance.
Jul 27, 14:49 CEST

Jul 28, 2026

Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between July 28, 05:15 AM CEST and July 28, 09:56 AM CEST
Postmortem - Read details
Jul 30, 09:09 CEST
Resolved - All executions have been processed. This incident has been resolved.
Jul 28, 13:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results. The workflow engine is processing the queue of pending executions.
Jul 28, 10:35 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 10:30 CEST
Update - We are continuing to investigate this issue.
Jul 28, 09:53 CEST
Investigating - The engineering team identified an issue with Orchestrator where the new Workflow Engine is currently not executing workflows. The problem is under investigation.
Jul 28, 09:19 CEST
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between July 27, 06:55 PM CEST and July 28, 02:14 AM CEST
Postmortem - Read details
Jul 30, 09:09 CEST
Resolved - All workflows are being executed again as expected.
Jul 28, 02:41 CEST
Investigating - Engineering has identified an issue with Orchestrator where the new Workflow Engine is currently not executing workflows. The problem is under investigation.
Jul 28, 01:48 CEST

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

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