Lagging indicators tell you what already happened. Leading indicators tell you what's about to.
Most teams only track one. The ones tracking revenue (lagging) find out they missed the quarter in week 13. The ones tracking pipeline velocity (leading) find out in week 4 — while
Huzzle runs a 70+ person team fully remote out of the UK. Remote makes one thing hard by default: knowing who's actually on track without chasing people for updates.
Their fix wasn't more Slack messages or a nagging PM. It was giving everyone one place to see and update their
Engagement surveys tell you people are unhappy. They don't tell you why, or what to do about it.
Most disengagement isn't a culture problem — it's a clarity problem. People check out when they can't see how their work connects to anything that matters.
Alignment isn't a poster
Churn is one of those problems everyone agrees is important and almost nobody owns full-time.
It sits between product, support, and success — which in practice means it sits between three people's Q3 priorities and gets touched by none of them.
So we built an agent whose entire