Self-learning ticketing, docs, and workflows
Built natively for:
Powering support teams from fast-growing startups to enterprises
on G2One helpdesk, every team
Move from IT requests to customer support, RevOps, and HR without switching systems or losing context.
How it works
Four stages, one platform. Watch how Unthread handles every ticket end-to-end.
Hey team — our SSO integration with Okta just broke for the whole sales org. Nobody can log in.
Invoice #4421 — question about the line item for overage...
API keeps returning 429 when I call /v1/messages in bulk
The full platform
Stop stitching ticketing, AI, knowledge, analytics, and on-call. Run it all from Unthread.
How do I rotate my API keys without downtime?
Generate a new key, deploy in shadow mode for 24h, then revoke the old one. Here's our full runbook →
Thanks! What's our policy on rotation?
Sensitive keys should be rotated every 3 months.
Unthread AI reads context, searches your docs, and delivers grounded answers — not generic summaries. Deflects 40% on day one.
Slack, email, web chat, Teams, API — unified.
Live tracking with alerts to on-call.
Deflection, CSAT, gap analysis — out of the box.
AI drafts articles from resolved tickets.
Rotations, availability, expertise — handled.
Plug into your stack
Unthread has 100+ native integrations, and flexibility to build your own integrations with AI
Omnichannel intake
Enterprise-grade security and scalability to protect your data and streamline your team's operations.
Create your own workflows and build automations on any platform with our modern API.
View docs
Built from the ground up to meet the highest standards of privacy & security.
Learn about securityUnthread, explained
Unthread is an AI-native helpdesk that turns conversations in Slack and Microsoft Teams into trackable tickets, answers common questions from connected knowledge, runs support workflows, and gives teams one place to manage requests across channels.
Yes. Unthread is built to create, manage, and resolve support tickets directly from Slack conversations, while also supporting Microsoft Teams, email, portals, and connected channels.
Yes. Unthread includes ITIL-ready capabilities such as CMDB, asset tracking, change management, problem management, CAB approvals, SLAs, knowledge, and omnichannel intake.
Yes. Unthread uses connected knowledge to answer requests and can capture resolved conversations to propose or update documentation so future answers stay current.
Yes. Unthread can trigger workflows and actions across connected systems such as ticketing tools, CRMs, HR systems, identity tools, and other business applications.
Unthread does not offer self-serve signup. Teams can request a demo to review their support channels, workflows, integrations, and automation requirements.
