Premium

Zendesk

Create Zendesk support ticket forms with single-click setup, field mapping, tags, and file attachments.

How to Integrate Forms with Zendesk in WordPress

Turn WordPress form submissions into Zendesk support tickets

The Zendesk premium integration lets you create custom support ticket forms on your WordPress website and push submissions to your Zendesk account.

You can get started quickly with the included Support Ticket template, which creates a form in a single click and is ready to add to your website.

You can also use any form created in WS Form and add a Zendesk action. The action can run when a form is saved, submitted, or both, and supports field mapping, custom mapping, and tag mapping.

The premium integration also supports attaching files and signatures to Zendesk tickets, and includes additional variables for use in actions such as messages and emails.

Single-click ticket forms

Use the included Support Ticket template to create a Zendesk support form in a single click.
Flexible field mapping

Map form fields to Zendesk fields, add custom values, and map choice fields to Zendesk tags.
Attach files and signatures

Send file uploads and signature fields with Zendesk tickets from your form.

Real Customer Reviews

Trusted by thousands of WordPress professionals.

Most flexible and reliable form plugin with tons of options and very easy to use. Thank for the outstanding support! Never had such a fast responding support team.

– oliver1000
Your final stop for WordPress forms is WS Form — a super-powerful plugin packed with unending features and endlessly flexible.

– reubendoe
A really useful plugin with advanced functionalities that it’s difficult to find elsewhere.

– steel89ita

Frequently Asked Questions

How do I integrate WordPress with Zendesk using WS Form?

Install the Zendesk add-on, connect it to your Zendesk account in WS Form settings, then either use the Support Ticket template or add a Zendesk action to an existing form. For full setup steps, see the Zendesk add-on guide.

What does the Zendesk add-on do?

It lets you create custom support ticket forms on your website that are pushed to your Zendesk account.

Can I create a Zendesk form automatically?

Yes. The add-on includes a Support Ticket template that creates a form in a single click.

Can I use an existing WS Form with Zendesk?

Yes. You can use any form created in WS Form and add a Zendesk action so it is submitted to Zendesk when a user saves or submits the form.

When can the Zendesk action run?

You can choose to run the Zendesk action when the form is saved, submitted, or both.

Can I map my form fields to Zendesk fields?

Yes. The add-on supports field mapping so you can match your form fields to the corresponding fields in Zendesk.

Does the Zendesk add-on support tags and custom values?

Yes. It supports custom mapping, including WS Form variables, and tag mapping. Tag mapped fields need to be a choice field such as Select, Checkbox, or Radio.

Can I attach files to Zendesk tickets?

Yes. You can attach files and signatures to Zendesk tickets by adding file upload or signature fields to your form and mapping them in the attachments section.

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View Editions →

Premium integrations require WS Form PRO and are not compatible with WS Form LITE.

Documentation

View Documentation

Resources

Website Zendesk