The energy XRM
The platform for a new energy world
Get ready for the future with the only platform for German energy suppliers, grid operators and solution providers that brings together all your use cases, processes and data.
Flexible & modular
GDPR compliant
No programming knowledge required
Over 200 leading companies in the energy transition rely on the epilot cloud software
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The new energy world is becoming complex. Your system landscape doesn't.
As a all-in-one platform, the epilot energy XRM enables energy companies to centrally manage any relationships throughout the entire process, from the initial customer enquiry through to ongoing support.
This is because energy suppliers and grid operators must not only manage customer relationships, but also, amongst other things, products, prices, services and complex processes involving partners, installers and internal teams – and ideally within the specialist department itself, without relying on IT or external agencies.
Customised solutions for the challenges of the energy market
Fast market launch thanks to validated blueprints
Unique pool of market data
Vertical AI specifically for the energy sector
Lively community for exchanging ideas with other customers
Discover epilot by solutions
For energy suppliers & municipal utilities
Whether it's commodities, energy solutions, or both: Digitalize your sales and service processes on a central platform with a 360° view of all customers and processes. Relieve your employees and be faster and more flexible in implementing and adapting products.
For grid operators
Comply with legal requirements and optimize your processes with a central grid platform. Record applications digitally, automate processes and work with installers and other market partners in one software.
For solution providers
Implement energy solutions efficiently and sell them successfully with our platform. Capture and qualify leads, process inquiries faster, manage collaboration with partners more efficiently and thus sustainably increase your business success.
AI that understands the energy market and solves complex problems.
No platform understands energy processes better than epilot. That is why our vertical AI, ‘Luna’, provides true end-to-end automation, not just at the surface level.
It is not a single AI function, but a layer (‘Agentic Layer’) deeply embedded within the platform’s foundation, orchestrating various AI agents that specialise in specific areas.
The service agent resolves customer enquiries independently; all you need to do is approve the result.
Chat with the Data Lake agent and get insights in seconds – no data scientist required.
Get personalised cross-selling suggestions from the sales agent.
The platform is constantly being updated, and Luna is becoming smarter every day.
The 360° platform for the energy transition
✓ = met | ~ = partially met / achievable with further development | ✗ = not met
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Explore epilot by features
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Current articles on the energy transition & digitalization
FAQs
Yes, with epilot you can manage customer inquiries automatically. The platform offers automated processes and click paths that allow customer inquiries to be processed efficiently and error-free, from the initial inquiry through to ongoing service support.
With epilot you can automate a variety of sales, service and network processes, including:
1. Customer inquiries: Automated recording and processing of customer inquiries.
2. Ordering processes: Digitized order routes for energy products and services.
3. Grid connection processes: Automation of applications and approvals for grid connections, commissioning and the registration of customer systems.
4. Partner and installer management: Coordination and management of partners and installers via special portals.
5. (Self-)service processes: Management and automation of ongoing service and maintenance tasks via a 360° view for service agents and modern, flexibly configurable customer portals.
As epilot is a cloud-based platform, the software is fully accessible via the internet. A business-grade desktop computer or laptop from the past 5 years running a supported Windows / Mac OS version is recommended as a minimum requirement.
Yes, you can use epilot modularly without moving your entire system. You can select specific functions that solve your current problem and do not have to implement the entire scope of epilot directly.
The cost of epilot depends on the modules you choose. Our flexible, modular structure allows you to pay only for the features you need. Through targeted consulting, we help you identify the right modules to create an excellent price-performance ratio. Book a demo for a non-binding quote.
The implementation of epilot is efficient and fast. Our platform can be up and running within a day, the effort and duration depends on your specific requirements. epilot offers comprehensive implementation support, including consulting, training and technical support. Implementation is usually completed within a few weeks.
Yes, epilot is GDPR-compliant and secure. The platform is ISO 27001 certified and stores all data in Germany. As a cloud solution, epilot meets the highest standards of data protection and security.
Get a live demo
Find out in a demo how epilot energy XRM can help you. Because nobody likes inefficient processes. Not employees, partners or customers.
Flexible & expandable in stages
GDPR compliant
No programming knowledge required
Learn how to set up full use cases in minutes with our growing library of validated blueprints.
