r/Buyee

hey all, im currently going back and forth with buyee support because they refuse to help with my situation. heres the timeline:

in april, i ordered a (hsr kafka) figure. pretty expensive, over $135 converted to USD
at some point, it supposedly got to america and then fedex allegedly tried to deliver it but "customer denied delivery", which is weird because i never received any notification about it whatsoever.
so it gets sent back to japan, and buyee asks me for additional payment to ship it out again.

i ask for them to just cancel the order and refund me the original amount, because i cbf to go through this whole process back and forth and potentially get recharged again and again because im apparently not getting notified of these delivery attempts.

buyee declines and says they cannot do that, and ask me to just pay shipping again while they store the item in their warehouse. and to please pay quickly otherwise they will charge me additionally for storing said item past 30 days or whatever.

ok. i pay shipping again and hope that fedex actually delivers it this time

fast forward to earlier this month, i received a package from buyee, i open it up and see... a bunch of random shit. characters i have no idea about, idk, some girl from infinite stratos? random other shit, kyoko sakura from madoka magica, just an assortment of the most random figures.

okay, weird.. i send a message to support with a picture of what i received, they ask me to take more pictures of the box(so they can see my name + order number) + full contents. okay, i send that.

they review it and say that
"Regarding your package:
we apologize that after investigation we are not able to arrange a refund for you as the following are not covered by the plans.

------------------------------------------
・The package that was re-forwarded from the shipping address or destination country"

and also
"Regarding your package:

We apologize, but as we are unable to confirm or guarantee what occurred in transit during the return process from the destination country, we are unable to offer compensation in this instance.

As previously stated, please be advised that our compensation plan only covers transit from the Buyee warehouse to the customer's delivery address. "

?? is this not insane? everything about the process leading up to this point, Plus the fact that they incorrectly packed my order, completely mixing it up with another customer, and then shrugging their shoulders saying they can't do anything about it, even though it was their mistake in the first place?

i guess i just need to start a credit chargeback and just totally blacklist buyee from now on, unless anyone else here has any advice or ideas.

BTW, if you ordered a bunch of random figures including kyouko and some brunette from infinite stratos, i received your order.