The problem with Google Pay as a point integration:
Google Pay acceptance is table stakes. What happens after the tap is what matters.
Most SaaS businesses add Google Pay as a payment method and consider the job done. The button appears at checkout. Customers with Android devices and saved cards use it. Acceptance rates improve marginally.
What does not improve is everything that happens downstream of the initial authorisation.
A Google Pay transaction that fails on retry goes through the same blunt retry logic as every other failed payment. A Google Pay authorisation that succeeds but encounters a billing error produces the same downstream support query. A Google Pay transaction routed to a processor that has a poor acceptance rate for the card type behind the wallet produces a worse outcome than it should.
Google Pay is just the payment method.
OpenByte is the operational layer that determines what happens to every payment, including Google Pay transactions, from authorisation through to recovery, reconciliation, and reporting.






