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Resources

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What people think, why they think it, and what to do about it. From real, human interviews.

Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20

Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20

Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20

Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20

Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20

Trusted Partners

The research partner for hundreds of leading brands

Case Study

150+

Global, multilingual interviews

Case Study

300+

Locations tested

Case Study

100

Studies in the time of 5

Case Study

4x

Larger sample size

How it Works

A single place to run your research end-to-end.

From first question to insights that compound. Enterprise-grade controls throughout.

A single place to run your research end-to-end.

From first question to insights that compound. Enterprise-grade controls throughout.

A single place to run your research end-to-end.

From first question to insights that compound. Enterprise-grade controls throughout.

Design the study

Listen drafts objectives, questions, and probing context in seconds based on your goal. Or upload your own interview guide.

01 Design the study

Listen drafts objectives, questions, and probing context in seconds based on your goal. Or upload your own interview guide.

Reach the right people

Qualified from a global network of 50M+ participants, including hard to reach audiences. Or use your list of contacts.

02 Reach the right people

Qualified from a global network of 50M+ participants, including hard to reach audiences. Or use your list of contacts.

Interview at scale

The AI moderator holds a real conversation with smart follow-ups to drive deeper answers. Runs globally, 24/7, across 120+ languages.

03 Interview at scale

The AI moderator holds a real conversation with smart follow-ups to drive deeper answers. Runs globally, 24/7, across 120+ languages.

Deliver meaningful results

Listen builds your deliverables, from highlight reels to boardroom-ready slides. Every claim traces back to a real interview.

04 Deliver meaningful results

Listen builds your deliverables, from highlight reels to boardroom-ready slides. Every claim traces back to a real interview.

05

Compound your learnings

The more you run, the richer your workspace gets. Search and build on past studies, themes, and reports, so your team keeps getting sharper.

Case Studies

Hear it from our customers

100

Studies in the Time of 5

Case Study

"Think about it as 100 studies for the price, at least in terms of time, of five or six. Our researchers' time is one of the scarcest commodities."

Jane Justice Leibrock

Head of User Experience Research

150+

Global, Multilingual Interviews

Case Study

“AI removes the drudgery of my work so that I can focus on things that really matter... focusing more on the strategic work, and talking to the customers. It makes my day-to-day work a little bit more fun.”

Romani Patel

Director of Data Science

300+

Locations Tested

Case Study

“Actually didn't cut our research budget. We're just doing 10 times more and being able to move much quicker.”

Jonathan Neman

CEO

Use Cases

Use cases

Designed for your research needs. From AI sentiment and adoption to concept tests and brand tracking.

Market & Audience Understanding

Learn how your audience thinks and feels, and watch it change over time.

Concept & Prototype Testing

Get qualitative depth to make the right product decisions before you ship.

Creative & Message Testing

Test messaging, positioning, and creative for maximum impact, from taglines to finished ads.

B2B & Expert Audiences

Recruit and interview niche, low-incidence, and professional audiences quickly and easily.

Usability Testing

Validate ease-of-use with users who share their screen as they walk through your product.

Brand Tracking

Track brand health, awareness, and perception on an always-on cadence and the “why.”

Market & Audience Understanding

Learn how your audience thinks and feels, and watch it change over time.

Concept & Prototype Testing

Get qualitative depth to make the right product decisions before you ship.

Creative & Message Testing

Test messaging, positioning, and creative for maximum impact, from taglines to finished ads.

B2B & Expert Audiences

Recruit and interview niche, low-incidence, and professional audiences quickly and easily.

Usability Testing

Validate ease-of-use with users who share their screen as they walk through your product.

Brand Tracking

Track brand health, awareness, and perception on an always-on cadence and the “why.”

Market & Audience Understanding

Learn how your audience thinks and feels, and watch it change over time.

Concept & Prototype Testing

Get qualitative depth to make the right product decisions before you ship.

Creative & Message Testing

Test messaging, positioning, and creative for maximum impact, from taglines to finished ads.

B2B & Expert Audiences

Recruit and interview niche, low-incidence, and professional audiences quickly and easily.

Usability Testing

Validate ease-of-use with users who share their screen as they walk through your product.

Brand Tracking

Track brand health, awareness, and perception on an always-on cadence and the “why.”

See Listen in Action

See Listen in action

Quickly understand customers without compromising on rigor.

Longer customer responses than average

120+

Languages spoken

50m+

Possible respondents for studies

See Listen in action

Quickly understand customers without compromising on rigor.

Research Partners

Research experts, on your team

Senior in-house researchers across UX, Insights, and Data Science

Eric Knoben

Head of Insights

Previously:

Emerald Research Group The Harris Poll PSB Insights

Camille Le

Lead Insights Strategist

Previously

Morning Consult The Concord Group

Andya Pakpahan

Sr. Insights Analyst

Previously

Morning Consult MarketCast

Jill Graver

Insights Strategist

Previously

Cisco Harvard Decision Science Laboratory

Ryan Kelly

Insights Strategist

Previously

Quadrant Strategies

Maggie B.

Insights Strategist

Previously

Square Chase

Charlee Roundhill-Dean

Insights Strategist

Previously

Google Emerald Research Group

Samara Sargeant

Insights Strategist

Previously

Quadrant Strategies Teneo

David Bruce

Insights Strategist

Previously

TL;DR Insights Schireson

Amanda Harrop

Insights Strategist

Previously

Morning Consult Kantar Millward Brown

•

X (Twitter)

•

YouTube

Customer Understanding,
Loud and Clear

What people think, why they think it, and what to do about it. From real, human interviews.

What people think, why they think it, and what to do about it. From real, human interviews.

The research partner for hundreds of leading brands

The research partner for hundreds of leading brands

150+

300+

100

4x

A single place to run your research end-to-end.

A single place to run your research end-to-end.

A single place to run your research end-to-end.

Design the study

01

Design the study

Reach the right people

02

Reach the right people

Interview at scale

03

Interview at scale

Deliver meaningful results

04

Deliver meaningful results

05

Compound your learnings

Compound your learnings

Hear it from our customers

Hear it from our customers

Use cases

Use cases

See Listen in action

See Listen in action

Research experts, on your team

Research experts, on your team

Book a Demo

Book a Demo

Book a Demo

Customer Understanding,Loud and Clear

What people think, why they think it, and what to do about it. From real, human interviews.

What people think, why they think it, and what to do about it. From real, human interviews.

The research partner for hundreds of leading brands

The research partner for hundreds of leading brands

150+

300+

100

4x

A single place to run your research end-to-end.

A single place to run your research end-to-end.

A single place to run your research end-to-end.

Design the study

01

Design the study

Reach the right people

02

Reach the right people

Interview at scale

03

Interview at scale

Deliver meaningful results

04

Deliver meaningful results

05

Compound your learnings

Compound your learnings

Hear it from our customers

Hear it from our customers

Use cases

Use cases

See Listen in action

See Listen in action

Research experts, on your team

Research experts, on your team

Book a Demo

Book a Demo

Book a Demo

Customer Understanding,
Loud and Clear