AI-powered open-source support center
for your community and customers
Use SeaTicket to build a support center. It brings issues from GitHub, Discord, Discourse and email into one workspace and uses AI agents to track and resolve them.
Github
Discord
Discourse
Email
Notion
Confluence
Linear
Jira
Website
Seafile
Issues arrive from everywhere
Multiple channels and no single place to track them.
Context gets lost
By the time your team has the full picture the issue has grown.
Resolutions are hard to find
Past cases and documentation scattered across tools.
Your team works in the dark
No shared view means duplicated effort and missed issues.
One support center for your community and customers
GitHub issues, Discord forum posts, Discourse topics and support emails sync automatically, so public threads and private requests are handled side by side.
AI agents investigate every question and draft the answer
Agents watch for new questions and comments, search related issues, past cases and your knowledge base, then suggest a reply, or a ticket. Your team approves, edits or discards each one.
Escalate to your team without losing the thread
When a question needs an engineer, turn it into a ticket with the full context attached. Assign an owner, discuss it internally and track it until the reply goes back to the original thread.
Every answer builds your knowledge base
Save approved resolutions as searchable knowledge that your team and AI agents reuse the next time the question comes up.
Built for teams that support communities and customers
Open-source projects
Answer questions across GitHub, Discord, email and your forum without living in all four.
Software and SaaS teams
Support community members and paying customers from one workspace, and keep engineers in the loop.
Teams that self-host
Run SeaTicket on your own infrastructure and keep support data where you control it.
From question to answer
Question synced
Every new question from your community and customers is picked up the moment it is raised.
Context built
AI agents search related issues, past cases and your knowledge base to understand the full picture.
Answer drafted
The agent suggests a reply, or a ticket. Your team approves, edits or discards it.
Replied and learned
Once approved, the reply posts back to the original thread, and the resolution can join your knowledge base.
Start in minutes on our cloud, or run it yourself.
No manual migration. Connect your sources, everything syncs automatically, and your team can start on the first question right away.
Connect your channels
Link GitHub, Discord, Discourse, email and your docs in a few clicks, and every question syncs in automatically.
Invite your whole team
There is no per-seat pricing, so maintainers, engineers and support staff all work from one shared view.
Let the AI agents start
Each new question is investigated across your sources, and your team sees what to do next.
Frequently Asked Questions (FAQs)
SeaTicket is an open-source, AI-powered support center for your community and customers. It connects the places people ask for help, such as GitHub, Discord, Discourse and email, into one workspace, where AI agents investigate every incoming question and suggest what your team should do next.
Yes. SeaTicket is released under the Apache 2.0 license and the code is on GitHub. You can self-host it or use our cloud, and you can export your data at any time.
Every new question is synced the moment it is raised. AI agents search related issues, past cases and your knowledge base to build full context, then suggest the next step. Your team approves, edits or discards it, and an approved reply posts back to the original thread.
SeaTicket does the job of a helpdesk with a different starting point. Closed-source helpdesks such as Zendesk, Freshdesk and Intercom are built around a central ticket queue and typically charge per seat. SeaTicket is an open-source support center that syncs with the places your community and customers already use, so nobody has to switch tools. Every plan includes unlimited team members.
Yes, when you need one. AI agents draft answers directly in the workspace. When a question needs manual work, SeaTicket turns it into a trackable ticket with an owner, internal collaboration and progress tracking, so you get ticketing without a separate tool.
Yes. Every plan includes a knowledge base. Approved resolutions can be saved as searchable knowledge that your team and the AI agents reuse the next time a similar question comes up.
No. AI agents analyze each question and suggest an action, such as a reply, a ticket or a classification. Every suggestion needs your team's review and approval before anything is sent, posted or closed.
SeaTicket syncs with GitHub Issues, GitHub PRs, Discord Forum channels, Discourse forums, email inboxes, websites, Notion, Confluence, Seafile, Linear and Jira, giving AI agents full context across every place your community and customers ask for help.
No. GitHub, Discord, Discourse and your inbox stay where your community and customers already are. SeaTicket syncs with them and adds one support center, AI-driven analysis and cross-channel context, while approved replies post back to the original thread.
On our cloud, most teams are up and running in minutes. There is no manual data migration: you connect your sources, everything syncs automatically and AI agents start working right away. To run it yourself, follow the setup instructions in the docs.
Yes. There is a free cloud plan with no credit card required, and you can also self-host the open-source code. SeaTicket doesn't use per-seat pricing, so every plan, including the free one, includes unlimited team members. Paid plans scale up issue volume and AI credits as you grow.
Give your community and customers the answer they came for.
Start free in the cloud or self-host the open-source code. AI drafts, your team approves.
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