Platform updates

If you allow multiple test attempts, turn on “Save the best result” in the test settings. Their highest score across all attempts will be saved as their final result. This way, students can retake the test without risking a lower score. You can track how many attempts they’ve used and which one was their best in your analytics.

In your campaign list, you can now quickly locate sent or scheduled campaigns targeting contacts from dynamic segments in Automation. To do this, go to “Filter” and select “Segments.”

In the “Chats” section, add labels with names and emojis to conversations, like “🆘 Help needed” or “🔥 Hot lead,” to manage subscriber inquiries more effectively. Click “…” next to a conversation or “+” in a subscriber profile to assign or manage labels. To filter chats, select a label from the “All statuses” menu.

Automatically add or remove CRM contact tags using the “Action” element in flows with different triggers, like deal creation, deal status changes, product purchases, and more. For instance, when a deal moves to “Closed,” replace the “Lead” tag with “Customer” or “Purchased product X” to keep your segments accurate and up to date.

In your pipeline stage settings, require team members to add a product to a deal and, if needed, make sure the product total matches the deal amount. Team members won’t be able to manually move a deal to this stage until these requirements are met. This helps you maintain accurate and complete data for future automations and other workflows.

Select multiple elements in the builder and copy and paste them into another flow within the same or a different SendPulse account. Their connections remain intact, though some settings and linked data may need to be updated. This lets you build on existing flows instead of creating similar ones from scratch.

Use GPT-6.1 Sol for complex conversations that involve large amounts of context and require in-depth analysis. Choose Claude Sonnet 5.5 to quickly handle routine customer inquiries and Claude Opus 5.5 for more challenging cases where your AI agent needs to consider multiple factors, navigate ambiguity, and provide a precise response.

You can now set up your “Form” widget to collect subscriber data in two steps. First, visitors provide only their email address, which is immediately saved to your mailing list, a new CRM deal, and their contact card. In the second step, they fill in the remaining details, which are also sent to your CRM system and email service. This way, even if leads don’t complete the form, you can still follow up with email campaigns.

Make learning more engaging with points, rewards, and friendly competition. Set up gamification in your academy settings, reward student participation, and use points and badges to recognize course progress. Students can track their achievements and see how they rank against others in the dedicated tab in their account, while you can monitor their progress in the “Students” tab and student cards. 

When you add a discount to your CRM product card, your chatbot automatically shows subscribers the original and discounted prices and applies the discount to the payment link. This helps you keep your CRM system and chatbot prices in sync and make your offer more compelling. 

Select your website and add your own domain for loading pop-up scripts. Add a CNAME record to your domain’s DNS settings and wait for the connection to be verified. This reduces the risk of ad blockers hiding your pop-ups, helping you get more impressions and conversions.

In the “Chats” section, reply directly to a selected subscriber message to keep the context clear and avoid confusion when discussing multiple topics at once. You can also use this feature through the API by passing the reply_to parameter with the relevant message ID in the POST /contacts/send endpoint.

Connect Checkbox to your SendPulse CRM system to automatically generate fiscal receipts for payments and reduce manual work. After every successful payment, Checkbox creates a fiscal receipt and adds it to the deal history in your CRM system. You can then send the receipt to your customer right away through email or a SendPulse-powered chatbot. Checkbox is available to businesses registered in Ukraine.

In the “Video” widget settings, you can now customize the play button size and its background and icon colors. This help you match it to your website layout and make it stand out when needed. For instance, use a smaller button for testimonials and a more prominent one for promotional videos.

Use GPT-6 Astra for complex requests that require in-depth analysis and research, and Claude Fable 5.1 for long-running tasks and working with documents. DeepSeek V4.1 Flash helps you efficiently handle high volumes of inquiries, and Gemini 3.8 Flash is ideal for context-heavy tasks while keeping costs low.

Use the “Filter” → “Tag” element to check whether a contact has any tag in your CRM system or email marketing service, depending on your flow trigger. Then branch your flow based on the result. For instance, contacts without tags can go through your standard onboarding flow, while those with at least one tag can get a personalized feature walkthrough.

In the "Chats" section, go to a subscriber card to see how much time is left in the 72-hour free messaging window. This window opens when a user starts a WhatsApp conversation through a Meta ad or a CTA button on a Facebook Page. The timer helps you time your conversations and manage messaging costs more efficiently.

In your test settings, turn on "Show all answers after test completion" so students can review their selected answers for every question and see where they made mistakes. Combined with correct answers and explanations, this helps them analyze their results, spot weak areas, and reinforce what they've learned.

In the “Chats” section, react to incoming messages from your subscribers: Facebook offers 8 reactions, while Instagram has only one, a heart. This lets you show that you have read a message without spending time on a text reply. Note that an Instagram reaction can't be removed once you send it.

In your payment button settings, select a product or subscription from your CRM — its name and price are filled in automatically, so all you choose is a payment system. This way, you can sell digital or physical products through messages of any layout. For instance, showcase several smartphone models in a carousel so your subscriber can pick the one they want and pay right away.

On the Products tab, add your own delivery method with its status, cost, and address. All you need is a contact with a name and phone number linked to the deal. That way, all your order data stays in one place: track fulfillment and check the delivery history right in the contact card.

In the lower-left corner of the builder, click the navigator icon to search flow elements by name, or filter them by type and status, such as “Connected,” “Not connected,” or “Not configured.” Click an element to open it and start editing right away. It's the fastest way to go over a multi-step flow before you run it.

See who ran bulk actions on your contacts — starting flows, adding tags, and more — and when. The log also shows each action's status and which contacts it applied to. This makes teamwork easier, helps you avoid repeating actions, and speeds up troubleshooting when something goes wrong.

In the "Filter" element, select the "Last message from" condition to see if your subscriber, agent, or chatbot sent the last message, then send your flow down a different path for each. To give you an idea: if a customer hasn't replied to an agent within an hour, you can follow up with "Still have questions?" or end the chat.

Insert a deal or contact ID variable into any document template, and the CRM fills in the right value when you create a document. This makes it easier to match a document back to its CRM record, especially when the same client has multiple deals open. For example, put the deal ID on an invoice or contract, and you’ll find the right CRM record instantly.

The website builder now supports llms.txt files. This helps you add a short company description, links to your key products or service categories, and an FAQ in the website settings. When LLMs and AI agents read that file, they describe your business the way you would and send visitors to the pages you want them on.

In the widget settings, choose the tags you want to add to each new contact in your mailing list. This makes it easier to segment your customers and personalize your campaigns. To give you an idea: tag buyers from your skincare page as "skincare," and your next new-arrivals campaign already has its audience.

Your chatbot flows in "Chats" now follow the folder structure and order you set up in "Flows." This helps you find and run the right flow mid-conversation with ease, even if you have dozens of them.

Go to “Payments” → “Statistics” to see a chart of recurring payments you’ve collected from subscriptions automatically. Refunded payments, full or partial, are excluded, so the numbers reflect your revenue accurately. Compare new sign-ups against recurring payments to see how well your retention strategy is holding up.

In “Chats,” you can now filter conversations by agent groups. Chats routed to a group but not yet assigned to anyone show up with a counter and a color indicator next to the group name. This helps make sure that queued conversations get spotted and handled faster.