One AI agent for
every chat, call and email.
Wiredesk learns your website, help center and policies, then answers your customers on chat, phone and email — and hands off to your team the moment it should.
Pilot free · No credit card · First chat in under 5 minutes
Hands off to, and acts in, the tools your team already runs
Zendesk
HubSpot
Intercom
Help Scout- Odoo
Shopify
Stripe- Cal.com
Calendly
One agent. Every channel your customers already use.
3
Channels, one agent
Chat, voice, and email — one knowledge base, one transcript history.
<5 min
To a chat you can try
Point it at your website and talk to it on this same page.
24/7
Queue covered
Every timezone, every channel, every overnight email.
0
Seats to buy
Coverage priced by what it handles, not by how many people you hire.
Your queue doesn't close at five, and your volume doesn't arrive on one channel. Every minute on hold and every overnight email is a renewal, a reorder, or a reputation you're spending.
Trained on your content. Honest by default.
Point it at your website, help center, and policies and it answers only from what's true — services, pricing, terms, hours. When the answer isn't there, it says so and takes a message instead of making something up.
- URL crawl plus your own pasted policies
- Answers grounded in approved content
- Never invents prices, SLAs, or policies
Learning northwindlogistics.com
Knowledge base built · the agent answers only from these pages
One brain. Chat, voice, and email.
The same agent answers the widget on your site, a natural voice call on your support line, and its own email address. Same knowledge, same tone, one transcript history — no per-channel vendors to reconcile.
- One script tag for website chat
- A new local number, or forward your own
- An inbox that replies in minutes
“Where is order 48221?”
Website chat · answered in 2s
“Who is our account manager?”
Phone · answered in 1 ring · 0:42
“Can you resend last month's invoices?”
Email · replied in 3 min
Hands-off. Until it shouldn't be.
Calls transfer live to your team when it matters. Chats can be taken over from the dashboard mid-thread. Leads, bookings, and messages land in your inbox with a full transcript attached.
- Live phone transfer to your team
- One-click chat takeover
- Leads, meetings & actions logged
Needs your attention
Caller asked for their account manager — transferring live
Phone · +1 (802) 555-0164 · now
“Can you match a competitor's rate card?” — message taken
Chat · routed to sales · 12 min ago
Meeting booked: quarterly review, Thursday 2pm
Email · calendar invite sent · 1h ago
Everything else it handled on its own — transcripts in your dashboard
One line of HTML. An API behind it.
Paste the snippet and the agent is live on your site. Drive it from your own code with the JavaScript API, or let an AI agent set the whole thing up over the REST API and MCP.
<!-- Paste once, just before </body> --><script src="https://wiredesk.ai/widget.js" data-widget="wk_..." async></script>The alternatives cost you a seat, a queue, or a channel.
Seat-priced suites charge for the headcount you're trying not to add. Outsourcers read from a script they didn't write. Chat-only bots can't pick up the phone.
| Feature | Wiredesk | Seat-priced suite | Outsourced BPO | Chat-only bot |
|---|---|---|---|---|
| Chat, voice & email in one agent | Partial | — | ||
| Grounded in your own content | Partial | |||
| Real voice on your support line | Partial | — | ||
| Live transfer & chat takeover | Partial | Partial | — | |
| Roles, invites & audit log | — | Partial | ||
| Live in days, not quarters | — | — | ||
| Priced by | Plan plus usage, not seats | Seat + resolution | Agent hour | Seat per month |
The controls your ops team expects. And your security review.
Grounding, handover, roles and audit, spend caps, and tenant isolation are built into the product, not held back for the largest tier.
Answers only from approved content
No invented prices, SLAs, or commitments — ever. When it doesn't know, it says so and takes a message your team can act on.
A person is one step away
Live phone transfer to your team and one-click chat takeover from the dashboard — the escalation path your CSAT depends on.
Roles, invites, and an audit trail
Owner, admin, and agent roles per workspace, invite-based membership, and an activity log of every configuration change.
Spend stays under your cap
A hard monthly limit per workspace. When it's reached, billable conversations stop — no surprise invoice after a volume spike.
Your data, your tenant
Knowledge, conversations, contacts, and leads are scoped to your workspace and used only to answer your customers — not to train shared models.
Actions under your rules
Lead capture, booking, and custom API calls into the systems you already run, each switched on per channel by you.
Need a security questionnaire completed or a DPA in writing? Read the security overview →
Every feature on every plan. No seats.
Start free and pay for usage past your plan, under a monthly spend cap you set — or roll out with us on volume rates.
Start on your own
Free to pilot, then Growth or Scale as your volume grows.
- 500 replies or 50 voice minutes a month, free
- Chat, voice and email on every plan — no seats
- $0.02 a reply and $0.20 a voice minute past your plan
- A hard monthly spend cap you set
Roll out with us
Enterprise: the same product, with the commercial and security wrapper.
- Volume rates on an annual contract, invoiced by PO
- Security questionnaire and DPA support, in writing
- Hands-on onboarding and knowledge-base tuning
- A named contact who knows your rollout
Frequently asked questions
Support and CX teams carrying real volume across chat, phone, and email — SaaS, e-commerce, and multi-location groups are where it lands most often. Smaller businesses are welcome to self-serve, and our agency partners take on the hands-on builds at that size.
