You've made the AI investment. Now it's time to make sure your AI can see how your fundraising actually works. In his new article, our Chief Product Officer, Hemant Kashyap, explains why configuration matters more than ever for advancement teams on Salesforce: "AI agents operate on metadata. Configuration is self-describing by construction. It tells an agent what it is. Apex doesn't." His example: a pledge write-down rule buried in custom code. "The rule still fires; the agent just can't account for it." The takeaway, in Hemant's words: "The heavier your customization layer, the less return you get on the AI platform investment you just made." Read the full article and see what it means for your team 👇
AI made writing code cheaper, but writing the code was never the expensive part of a custom fundraising CRM; testing, maintenance, and falling behind the latest releases are. Heavy customization also hides your business rules from the AI agents you’re investing in, while configuration tells them exactly what your data means. My take on why “buy, configure, then build only what differentiates you” matters even more now, from our work at Kindsight