Most support AI answers. Botpress resolves.
Takes real action on refunds, account updates, and multi-step workflows. Never hands complexity back to your team.
An AI agent company that built a helpdesk.
Not the other way around.
Most AI support tools fall apart when a ticket gets complicated. Botpress agents are built to handle the tough tickets.
No per-seat cost.
Ever.
No per-seat cost. Grow your team without growing your software bill.
AI usage included. Because real AI companies don’t bill separately for AI.
Your team never solves the same problem twice.
AI handles the ticket
Resolved end-to-end without pulling in your support team.
Hot handoff to a human when needed
Picks up the ticket with the conversation history, account details, and any troubleshooting steps already attempted.
The system learns
One resolution becomes permanent knowledge. Every future similar ticket is handled automatically.
Most AI support tools have a ceiling.
This isn't one of them.
FAQs
The easy stuff — pricing, policies, hours, eligibility questions. Resolved instantly and correctly, without involving your team.
Contextual answers
Questions that depend on who's asking and what's in their account, like order status or billing disputes, answered from live context.
Self-service workflows
Actions like password resets, payment updates, and plan changes. Handled end to end without routing anything to your team.
Troubleshooting
Reproduction steps gathered and context logged so your team gets everything they need to resolve it fast.
Proactive workflows
Automated outreach for usage limits, renewals, and product updates — triggered before customers have to reach out.
Enterprise-grade reliability, built over 10 years.
Robust security
SOC II certified, GDPR compliant, and penetration tested by KPMG. Your data and your customers' data are protected to the highest industry standard.
Reliable infrastructure
Built on AWS with automatic scaling and zero maintenance required. Botpress handles peak traffic without interruption — your team never has to think about it.
AI that knows its limits
Botpress agents are built with escalation rules and fallback logic that determine exactly when AI acts and when it escalates. Full context passed to your team every time — no cold handoffs.
Every time your team resolves a ticket, your AI agents get smarter.
When your team resolves a ticket, your AI agent learns from it. Your team's judgment compounds into the AI's capability — so the more your team works, the less they have to.
Keep your helpdesk. Level up your AI.
Botpress works on top of your existing helpdesk, or as a standalone helpdesk.
No migration
Connect to your existing helpdesk in minutes. Your tickets stay intact
No helpdesk? No problem.
Botpress Desk is a full ticket management system. Level up your email inbox strategy.
No engineering required
No dev resources needed to go live. Build your AI agents with natural language. Connect via OAuth. Start resolving.
Trusted by businesses
across the world.
Built for the tough tickets.
Use your senior support reps wisely. Let AI handle the rest.
