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L

Lorena VigilNew Participant

Train Fin

Meeting owner to Salesforce record owner

With Fin for Sales, we aren't using the meeting booker integrations for qualified sales meetings. Instead, we route prospects with the gCal app to schedule meetings with sales reps based on territory. One limitation we've encountered is that we haven

311

22 hours ago

V

Val BrookNew Participant

Product Tour with AISubmitted

We are adding a product tour to our software using Intercom.We watched demo from a software company that use AI to help develop a product tour. That was the only differentiator between Intercom’s Product Tour vs them.It would be great to have an abil

1

Connie KruegerNew Participant

Assign to pop up shows team members in Inbox only or at the top vs alphabetical.Submitted

We would like this to be YES or at a minimum show the teammates in the team inbox at the top. Short answer: no — that list can’t be limited to just the teammates in that team inbox.The Assign to dropdown always pulls from the full workspace teammate

1

Mark WalkerNew Participant

Bulk update Help Center assignments for multiple articlesSubmitted

SummaryWe would like the ability to bulk update Help Center assignments when multi-selecting articles in Intercom.BackgroundWe are currently migrating approximately 800 articles from our existing HTML-based help system into Intercom Public Articles.

6

Nikolay VakulichNew Participant

Apps & Integrations

Discord integration - new server connections impossible

Hey community,Trying to connect Intercom to our Discord server and hitting this error:"This bot can't join more servers as it has not been verified or is requesting gateway intents it has not been verified for."Fin confirmed the bot is pending Disco

Ron HillNew Participant

Settings, Security & Permissions

Availability controls - preventing agents from changing

Our need is to have agents always taking chats/calls at all times, without ability for them to switch away from one or the other. A setting that prevents agents from modifying this is desirable.

NickvanVlietNew Participant

Workflows & Automations

Phonecall routing

Yesterday and today we experienced two inbound phone calls in a short period where the phonecalls entered the Hold and assign call step and remained In queue.No available teammate was automatically offered the call, even though atleast one teammate

441

D

1 day ago

tommynorNew Participant

Workflows & Automations

Allow callers to stay in queue without an active selection

We would love to see an option that allows callers to remain in the queue without having to make an active IVR selection.In our market, the most common expectation is simply to wait for an answer. Requiring callers to press a key to continue waiting

MsfteDADNew Participant

Reporting

Keyboard focus order is incorrect in the chat popup screen.

Test Environment:OS: Windows 11 25H2 (OS Build 26200.6584)Browser: Edge (Version150.0.4078.42)URL: https://www.intercom.com/helpdesk User Impact:Keyboard-only users will face difficulty navigating the chat popup screen, leading to confusion and ineff

chihhaohuangNew Participant

Messenger

Can I build my own Messenger UI using Intercom's API?

Hi intercom,In order to integrate with other chat service.We're evaluating the possibility of replacing the Messenger widget with our own chat UI, backed by the conversation API / or intercom-node. I found this post before: You will need to handle ap

Lorena VigilNew Participant

Train Fin

Meeting owner to Salesforce record owner

With Fin for Sales, we aren't using the meeting booker integrations for qualified sales meetings. Instead, we route prospects with the gCal app to schedule meetings with sales reps based on territory. One limitation we've encountered is that we haven

311

22 hours ago

N

Nikolay VakulichNew Participant

Apps & Integrations

Discord integration - new server connections impossible

Hey community,Trying to connect Intercom to our Discord server and hitting this error:"This bot can't join more servers as it has not been verified or is requesting gateway intents it has not been verified for."Fin confirmed the bot is pending Disco

Ron HillNew Participant

Settings, Security & Permissions

Availability controls - preventing agents from changing

Our need is to have agents always taking chats/calls at all times, without ability for them to switch away from one or the other. A setting that prevents agents from modifying this is desirable.

NickvanVlietNew Participant

Workflows & Automations

Phonecall routing

Yesterday and today we experienced two inbound phone calls in a short period where the phonecalls entered the Hold and assign call step and remained In queue.No available teammate was automatically offered the call, even though atleast one teammate

441

D

1 day ago

tommynorNew Participant

Workflows & Automations

Allow callers to stay in queue without an active selection

We would love to see an option that allows callers to remain in the queue without having to make an active IVR selection.In our market, the most common expectation is simply to wait for an answer. Requiring callers to press a key to continue waiting

MsfteDADNew Participant

Reporting

Keyboard focus order is incorrect in the chat popup screen.

Test Environment:OS: Windows 11 25H2 (OS Build 26200.6584)Browser: Edge (Version150.0.4078.42)URL: https://www.intercom.com/helpdesk User Impact:Keyboard-only users will face difficulty navigating the chat popup screen, leading to confusion and ineff

chihhaohuangNew Participant

Messenger

Can I build my own Messenger UI using Intercom's API?

Hi intercom,In order to integrate with other chat service.We're evaluating the possibility of replacing the Messenger widget with our own chat UI, backed by the conversation API / or intercom-node. I found this post before: You will need to handle ap

jgraceNew Participant

Train Fin

Converting Emailed PDF Order Forms into Structured JSON Using Fin

Can Fin read customer order forms sent by email as PDF attachments, including ones with complex or multi-column layouts, and convert the data into a standard JSON format? If not, can we use a workflow or integration in Fin to reliably process these d

1946

3 days ago

S

SueannNew Participant

Workflows & Automations

Tagging teammate in a notes triggering Slack.

We have some team members that are not on Intercom all the time. However, some message do need their input. It would be great to be able to slack teammate when they are mentioned @____ in the notes.And also, when the chat is assigned to the person.

forclaz00New Participant

Welcome Party

Best logic for a Custom Bot to handle size recommendations on product pages?

Hi everyone, I am trying to build a pre-purchase flow using Intercom's Custom Bots to reduce product returns on our e-commerce store.For some of our highly technical gear, like these Forclaz trekking gloves, customers frequently struggle to pick the

410

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3 days ago

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