Clinical Patient Intake Calling Agent

Front desk User Interface

Inspiration

Patient intake is still slow, repetitive, and often incomplete before the visit starts. We wanted to make intake feel as easy as answering a phone call, while giving front-desk staff and clinicians structured information before the patient arrives.

## What it does The agent calls patients before appointments, confirms identity, collects intake details by voice, structures the information, then updates the clinic dashboard/EHR, and sends a summary by email for patient's review.

## How we built it We used a Node backend with Twilio Voice for calls and speech capture, Gemini for the conversation and structured tool calls, ElevenLabs for natural voice output, Supabase as the mock EHR, and a front-desk dashboard for live intake visibility.

## Challenges we ran into The hardest parts were keeping the voice flow reliable and dealing with real-world telephony issues like voicemail, dropped calls, and SMS compliance.

## Accomplishments that we're proud of We replicated an end-to-end working healthcare intake loop: live phone call, consent gate, structured data capture, dashboard updates, emergency/advice guardrails, and confirmation delivery. It tracks the clinical workflow in the real world.

## What's the next step Next we would add EHR integrations, stronger PHI/security controls, multilingual support, better retry workflows, as well as production-grade monitoring and audit trails.