# ChatKnow ## ChatKnow - [ChatKnow产品说明书](https://docs.chatknow.com/chatknow-chan-pin-shuo-ming-shu.md): ChatKnow专业级出海SCRM平台 融汇世界，言畅四方 - [新手必读](https://docs.chatknow.com/ru-men-zhi-nan/xin-shou-bi-du.md) - [常见问题](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti.md) - [客户端FAQ](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq.md) - [翻译](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/fan-yi.md) - [导出对话](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/dao-chu-dui-hua.md) - [对话管理](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/dui-hua-guan-li.md) - [消息群发](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/xiao-xi-qun-fa.md) - [多开](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/duo-kai.md) - [快捷回复](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/kuai-jie-hui-fu.md) - [会员端FAQ](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq.md) - [内控管理](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/nei-kong-guan-li.md) - [敏感行为监控](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/nei-kong-guan-li/min-gan-xing-wei-jian-kong.md) - [敏感词监控](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/nei-kong-guan-li/min-gan-ci-jian-kong.md) - [自动回复](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/zi-dong-hui-fu.md) - [工单](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/gong-dan.md) - [群组工单](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/qun-zu-gong-dan.md): 群组进粉统计不再繁琐，ChatKnow 新工具助力快速精准计数！在多群组管理和粉丝增长监控的过程中，传统的统计方式常常面临效率低下、数据不精准的问题。了解决这一痛点，ChatKnow 在原有的社交账号进粉计数的基础上，推出了全新的群组进粉计数器，让群组管理者可以更轻松、更精准地掌握进粉动态，提升运营效率。 - [粉丝管理](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/fen-si-guan-li.md) - [进粉相关](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/fen-si-guan-li/jin-fen-xiang-guan.md) - [分流链接](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/fen-si-guan-li/fen-liu-lian-jie.md) - [端口](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou.md) - [在线/占用/剩余/套餐总端口介绍](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/zai-xian-zhan-yong-sheng-yu-tao-can-zong-duan-kou-jie-shao.md) - [主号是什么？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/zhu-hao-shi-shen-me.md) - [端口数不足怎么处理？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/duan-kou-shu-bu-zu-zen-me-chu-li.md) - [什么情况下会释放端口？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/shen-me-qing-kuang-xia-hui-shi-fang-duan-kou.md) - [追加端口怎么收费？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/zhui-jia-duan-kou-zen-me-shou-fei.md) - [如何增加端口？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/ru-he-zeng-jia-duan-kou.md) - [计数器](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/ji-shu-qi.md) - [会员套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can.md) - [免费版套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can/mian-fei-ban-tao-can.md) - [字符版套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can/zi-fu-ban-tao-can.md) - [标准版套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can/biao-zhun-ban-tao-can.md) - [专业版套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can/zhuan-ye-ban-tao-can.md) - [激活码](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/ji-huo-ma.md) - [聊天存档](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/liao-tian-cun-dang.md) - [ChatKnow工单使用教程](https://docs.chatknow.com/ru-men-zhi-nan/chatknow-gong-dan-shi-yong-jiao-cheng.md) - [工单详情功能介绍](https://docs.chatknow.com/ru-men-zhi-nan/chatknow-gong-dan-shi-yong-jiao-cheng/gong-dan-xiang-qing-gong-neng-jie-shao.md) - [ChatKnow快速入门图文教程](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng.md) - [准备工作](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/zhun-bei-gong-zuo.md) - [下载安装](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/xia-zai-an-zhuang.md) - [注册登录](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/zhu-ce-deng-lu.md) - [购买套餐](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/gou-mai-tao-can.md) - [创建激活码、员工在桌面端登号](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/chuang-jian-ji-huo-ma-yuan-gong-zai-zhuo-mian-duan-deng-hao.md) - [设置话术（素材入库、公共/个人话术）](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/she-zhi-hua-shu-su-cai-ru-ku-gong-gong-ge-ren-hua-shu.md) - [员工使用桌面端功能教程：](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/yuan-gong-shi-yong-zhuo-mian-duan-gong-neng-jiao-cheng.md) - [设置聊天翻译](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/she-zhi-liao-tian-fan-yi.md) - [自动回复（好友通过后/关键词）](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/zi-dong-hui-fu-hao-you-tong-guo-hou-guan-jian-ci.md) - [员工打客户标签](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/yuan-gong-da-ke-hu-biao-qian.md) - [员工填客户信息、跟进记录](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/yuan-gong-tian-ke-hu-xin-xi-gen-jin-ji-lu.md): ChatKnow SCRM 的专业套餐和标准套餐支持客户画像共享，主账号下的某个社交平台，对同一个联系人，所有开启共享的激活码可以看到和使用彼此备注的客户信息。注意：不共享的数据切换到共享时，原有的备注会隐藏。切换到不公享状态可见。 - [快速筛选出目标用户、批量群发消息、修改未读状态、随机发送一条消息](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/kuai-su-shai-xuan-chu-mu-biao-yong-hu-pi-liang-qun-fa-xiao-xi-xiu-gai-wei-du-zhuang-tai-sui-ji-fa-so.md) - [导出WhatsApp、Telegram账号数据](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/dao-chu-whatsapptelegram-zhang-hao-shu-ju.md) - [会话迁移](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/hui-hua-qian-yi.md) - [计数器教程：流量主使用教程](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/ji-shu-qi-jiao-cheng-liu-liang-zhu-shi-yong-jiao-cheng.md) - [计数器教程：广告主使用教程](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/ji-shu-qi-jiao-cheng-guang-gao-zhu-shi-yong-jiao-cheng.md) - [全部员工激活码权限](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-yuan-gong-ji-huo-ma-quan-xian.md) - [群标签管理+统计](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-yuan-gong-ji-huo-ma-quan-xian/qun-biao-qian-guan-li-+-tong-ji.md) - [全部员工营销账号](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-yuan-gong-ying-xiao-zhang-hao.md) - [全部客户线索（可看客户分布+质量）](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-ke-hu-xian-suo-ke-kan-ke-hu-fen-bu-+-zhi-liang.md): 注意：只有开启了‘聊天备份’的激活码，并且在社交账号上对客户添加了‘客户画像’信息，才会上报客户管理。 - [全部群聊](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-qun-liao.md): 群组上报规则：社交账号是群主或群管理员的群才会上报并显示在群组列表中 - [监控员工聊天、查看账号聊天记录](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/jian-kong-yuan-gong-liao-tian-cha-kan-zhang-hao-liao-tian-ji-lu.md) - [设备管理](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/she-bei-guan-li.md) - [客户继承](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/ke-hu-ji-cheng.md) - [粉丝线索](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/fen-si-xian-suo.md): 便于您快速、灵活地将粉丝线索重新分配给指定客服（支持系统进粉及手工导入） - [敏感词监控、敏感行为监控](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/min-gan-ci-jian-kong-min-gan-xing-wei-jian-kong.md) - [员工工作量+工作质量统计](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/yuan-gong-gong-zuo-liang-+-gong-zuo-zhi-liang-tong-ji.md): 路径：打开系统后台，【 内控管理 】 → 【 工作量统计 】 查看 - [组织管理](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/zu-zhi-guan-li.md): 精准映射您的真实组织架构，定义部门与岗位权限，实现部门、岗位、人员权限的自动化管理，通过精细化访问控制，严守数据安全；让管理告别混乱，为企业稳健发展提供坚实支撑。 - [设备锁](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/she-bei-suo.md): 设备锁专为客服日常工作场景设计 - 当客服在使用 ChatKnow 接待客户的过程中，需临时离开电脑（如取物、休息、处理线下事务等），开启设备锁即可快速锁定当前操作界面，有效防止聊天记录、客户隐私信息、会话内容等敏感数据被他人随意查看或操作，全方位保障服务过程中的信息安全与客户数据隐私。 - [换机指南](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/huan-ji-zhi-nan.md): 当您需要更换新的电脑且有大量社交账号需要重新登陆时，换机可以让您免于再次扫码/输入账号登录 - [文本转语音](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/wen-ben-zhuan-yu-yin.md): 您可以在客户端 「 右侧工具栏—文本转语音 」中找到入口， - [AI回复](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/ai-hui-fu.md) - [WhatsApp协议号登录](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/whatsapp-xie-yi-hao-deng-lu.md): 支持导入 WhatsApp 协议号快速登录，无需反复扫码或接码，即可登录账号会话。适用于多账号管理、设备更换、云端操作等场景，帮助您高效地接入与管理账号，减少登录成本，为您提升使用连续性与操作便捷性。 - [WABA账号使用说明](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/waba-zhang-hao-shi-yong-shuo-ming.md): 接入 Meta 官方 WhatsApp Business API，支持模板消息、多客服协作、自动化营销与 CRM 对接，打造稳定的企业级海外客服与营销体系 - [ChatKnow网站后台](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai.md) - [后台首页](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/hou-tai-shou-ye.md) - [套餐信息](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/hou-tai-shou-ye/tao-can-xin-xi.md) - [购买套餐](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/hou-tai-shou-ye/gou-mai-tao-can.md) - [进粉快捷查询](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/hou-tai-shou-ye/jin-fen-kuai-jie-cha-xun.md) - [客户端管理](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li.md) - [激活码管理](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/ji-huo-ma-guan-li.md) - [新建激活码](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/ji-huo-ma-guan-li/xin-jian-ji-huo-ma.md) - [编辑激活码](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/ji-huo-ma-guan-li/bian-ji-ji-huo-ma.md) - [停用激活码](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/ji-huo-ma-guan-li/ting-yong-ji-huo-ma.md): 停用的激活码，禁止登录 ChatKnow 客户端 - [查看聊天记录](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/ji-huo-ma-guan-li/cha-kan-liao-tian-ji-lu.md): 激活码在 ChatKnow客户 端上，登录社交账号和联系人的聊天记录 - [话术管理](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/hua-shu-guan-li.md) - [话术素材库](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/hua-shu-guan-li/hua-shu-su-cai-ku.md): ChatKnow 客户端快捷回复、关键词和欢迎语回复的基础数据，支持文本、图片、音频、视频和名片 - [快捷回复](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/hua-shu-guan-li/kuai-jie-hui-fu.md): 平台添加快捷回复模版内容，在 ChatKnow 客户端中可以给联系人快捷发送。 - [关键词回复](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/hua-shu-guan-li/guan-jian-ci-hui-fu.md): 设置关键词，ChatKnow 客户端联系人的聊天记录中检索关键词，触发关键词，则自动发送回复内容 - [欢迎语回复](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/hua-shu-guan-li/huan-ying-yu-hui-fu.md): ChatKnow 客户端粉丝新会话，首条消息的自动回复 - [内控管理](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/nei-kong-guan-li.md) - [聊天记录管理](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/nei-kong-guan-li/liao-tian-ji-lu-guan-li.md): 查看和管理激活码登录 ChatKnow 客户端的聊天记录 - [敏感词监控](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/nei-kong-guan-li/min-gan-ci-jian-kong.md): 设置敏感词，监控 ChatKnow 客户端激活码的聊天。聊天过程中触发敏感词，形成监控记录，并支持设置客户端禁止发送敏感词 - [钱包监控](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/nei-kong-guan-li/qian-bao-jian-kong.md): 监控 ChatKnow 客户端激活码的聊天，对ERC、TRC、BTC三种类型的钱包地址进行监控并记录，支持设置客户端禁止发送钱包地址 - [敏感行为监控](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/ke-hu-duan-guan-li/nei-kong-guan-li/min-gan-xing-wei-jian-kong.md): 对使用 ChatKnow 客户端激活码敏感行为的监控记录，包括编辑消息、删除消息和删除对话 - [CRM管理](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/crm-guan-li.md) - [工单中心](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/crm-guan-li/gong-dan-zhong-xin.md) - [平台工单](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/crm-guan-li/gong-dan-zhong-xin/ping-tai-gong-dan.md): 管理者可以看到各个工单的进粉数据，方便对员工工作情况进行了解和查看。 - [群组工单](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/crm-guan-li/gong-dan-zhong-xin/qun-zu-gong-dan.md): 以下是利用 ChatKnow 群组工单进粉计数器完成打粉任务的详细步骤： - [多账号分享](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/crm-guan-li/gong-dan-zhong-xin/duo-zhang-hao-fen-xiang.md) - [分流链接](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/crm-guan-li/gong-dan-zhong-xin/fen-liu-lian-jie.md) - [粉丝运营](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/crm-guan-li/fen-si-yun-ying.md) - [粉丝列表](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/crm-guan-li/fen-si-yun-ying/fen-si-lie-biao.md) - [修改密码](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/xiu-gai-mi-ma.md) - [我的账户](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/wo-de-zhang-hu.md): 推广佣金的账户，账户余额可用于提现和平台消费 - [推广有礼](https://docs.chatknow.com/gong-neng-xiang-jie/chatknow-wang-zhan-hou-tai/tui-guang-you-li.md): 作为 ChatKnow 推荐官，推荐新用户注册并交易，可以获得交易金额返佣作为奖励 - [ChatKnow客户端](https://docs.chatknow.com/chatknow-ke-hu-duan.md): ChatKnow 客户端提供的全球多款社交APP聚合翻译，目前支持WhatsApp、Telegram、Line、Zalo、Instagram、Messenger、Meta Business、Line Business、Facebook、LineWorks、Twitter、Tiktok、Skype、GoogleVoice、Snapchat等16款社交软件，提供会话聚合多开！ - [会话管理](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li.md) - [新建会话](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/xin-jian-hui-hua.md): 支持同个社交平台登录多个社交账号 - [启动会话](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/qi-dong-hui-hua.md): 支持同个社交平台登录多个社交账号 - [重启会话](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/chong-qi-hui-hua.md): 客户端开启时间久，页面操作迟滞时，可重启会话以释放性能 - [会话分组](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/hui-hua-fen-zu.md): WhatsApp、Telegram支持自定会话分组功能 - [翻译设置](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/fan-yi-she-zhi.md): 您可以为社交账号进行个性化的翻译设置 - [备注会话](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/bei-zhu-hui-hua.md): 支持同个社交平台登录多个社交账号 - [粉丝统计](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/fen-si-tong-ji.md): 粉丝统计功能提供查看当前社交平台所有社交账号的进粉情况 - [客户信息](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/ke-hu-xin-xi.md): 客户信息支持查看客户信息，并且可以对粉丝进行备注，标签及跟进，并且可设置切换会话时是否固定打开客户信息栏； - [快捷回复](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/kuai-jie-hui-fu.md): 快捷回复分为个人和公共快捷回复，支持对粉丝快速发送已经编辑好的模板内容 - [会话代理](https://docs.chatknow.com/chatknow-ke-hu-duan/hui-hua-guan-li/hui-hua-dai-li.md): 通过设置代理服务器可隐藏真实的IP地址，增加网络隐私和安全性 - [特色功能](https://docs.chatknow.com/chatknow-ke-hu-duan/te-se-gong-neng.md) - [截图翻译](https://docs.chatknow.com/chatknow-ke-hu-duan/te-se-gong-neng/jie-tu-fan-yi.md): ChatKnow 自研实用小工具 - [Chat GPT AI](https://docs.chatknow.com/chatknow-ke-hu-duan/te-se-gong-neng/chat-gpt-ai.md): 新时代AI智能工具，以高效、准确的方式完成各项任务，帮助人们节省时间和精力。 - [AI助手](https://docs.chatknow.com/chatknow-ke-hu-duan/te-se-gong-neng/ai-zhu-shou.md): AI赋能营销，ChatKnow SCRM助您工作更高效，体验更舒畅 - [AI回复](https://docs.chatknow.com/chatknow-ke-hu-duan/te-se-gong-neng/ai-hui-fu.md): 客户端v1.7.8版本及以上可使用 - [消息群发](https://docs.chatknow.com/chatknow-ke-hu-duan/xiao-xi-qun-fa.md): 对不同账号的联系人、群组同时发送一条相同的消息 - [快捷回复](https://docs.chatknow.com/chatknow-ke-hu-duan/kuai-jie-hui-fu.md): 支持用户创建并保存常用的、自定义的回复消息，以便在需要时快速选择并发送，提高沟通效率 - [聚合翻译](https://docs.chatknow.com/chatknow-ke-hu-duan/ju-he-fan-yi.md): 提供平台所有翻译线路，同步翻译 - [设置](https://docs.chatknow.com/chatknow-ke-hu-duan/she-zhi.md): 更多设置提供了额外的自定义选项和配置，满足用户个性化需求 - [平台设置](https://docs.chatknow.com/chatknow-ke-hu-duan/she-zhi/ping-tai-she-zhi.md): 可对ChatKnow支持的社交平台进行管理，目前支持17个主流社交平台 - [显示设置](https://docs.chatknow.com/chatknow-ke-hu-duan/she-zhi/xian-shi-she-zhi.md): 根据您的使用习惯定制Chatknow的外观和功能 - [快捷键设置](https://docs.chatknow.com/chatknow-ke-hu-duan/she-zhi/kuai-jie-jian-she-zhi.md): 使用快捷键快速操作使用本软件 - [翻译设置](https://docs.chatknow.com/chatknow-ke-hu-duan/she-zhi/fan-yi-she-zhi.md): 全局翻译设置未默认的翻译设置，当社交账号修改过翻译设置，则不受全局影响 - [全局代理](https://docs.chatknow.com/chatknow-ke-hu-duan/she-zhi/quan-ju-dai-li.md): 全局代理功能允许用户将代理服务器设置为系统范围内，使所有网络请求通过代理进行，增强网络隐私和安全性 - [系统设置](https://docs.chatknow.com/chatknow-ke-hu-duan/she-zhi/xi-tong-she-zhi.md): 根据您的使用习惯定制ChatKnow的表现 - [通用功能设置](https://docs.chatknow.com/chatknow-ke-hu-duan/she-zhi/tong-yong-gong-neng-she-zhi.md): 控制系统通用功能操作区的显隐 - [关于ChatKnow](https://docs.chatknow.com/chatknow-ke-hu-duan/she-zhi/guan-yu-chatknow.md): 可查看软件版本，使用帮助，联系客服信息 - [WS云助手产品说明书](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu.md) - [产品介绍](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/chan-pin-jie-shao.md) - [简介](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/chan-pin-jie-shao/jian-jie.md) - [功能介绍](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/chan-pin-jie-shao/gong-neng-jie-shao.md) - [FAQ常见问题](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/faq-chang-jian-wen-ti.md) - [会话管理类](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/faq-chang-jian-wen-ti/hui-hua-guan-li-lei.md) - [联系客服](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/faq-chang-jian-wen-ti/lian-xi-ke-fu.md) - [功能详解](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie.md) - [云助手网页端](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan.md) - [首页](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/shou-ye.md) - [会话管理(以下为主管登录的操作)](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/hui-hua-guan-li-yi-xia-wei-zhu-guan-deng-lu-de-cao-zuo.md): (以下为主管登录的操作) - [消息群发](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/xiao-xi-qun-fa.md) - [话术回复](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/hua-shu-hui-fu.md) - [欢迎语回复](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/huan-ying-yu-hui-fu.md): 与粉丝新会话，首条消息的自动回复 - [关键词回复](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/guan-jian-ci-hui-fu.md) - [坐席管理](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/zuo-xi-guan-li.md) - [新增坐席](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/zuo-xi-guan-li/xin-zeng-zuo-xi.md) - [绑定客户端](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/zuo-xi-guan-li/bang-ding-ke-hu-duan.md) - [坐席账号管理](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/zuo-xi-guan-li/zuo-xi-zhang-hao-guan-li.md) - [粉丝列表](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-wang-ye-duan/fen-si-lie-biao.md) - [云助手手机端](https://docs.chatknow.com/ws-yun-zhu-shou-chan-pin-shuo-ming-shu/gong-neng-xiang-jie/yun-zhu-shou-shou-ji-duan.md) - [更新日志](https://docs.chatknow.com/geng-duo/geng-xin-ri-zhi.md): ChatKnow的成长之路 - [名词解释](https://docs.chatknow.com/geng-duo/ming-ci-jie-shi.md): 系统特定名词解释 - [联系客服](https://docs.chatknow.com/geng-duo/lian-xi-ke-fu.md)